Zuji Review

Zuji’s slogan: “Memories begin here.” Have you ever wondered “what’s the meaning of Zuji?” I tried looking for it, the best result I found was “A female messenger”, which I guess kinda makes sense when referring to travel agencies. Anyway let us begin here and take a glimpse of what memories are they referring to.

All about “Zuji”
Zuji is one of the leading online travel agencies in Asia Pacific, which was founded in 2002. The head office is located at 238A Thompson Road, #12-06/07 Novena Square, Office Tower A, Singapore 307684. Though Zuji also operates in Australia and Hong Kong. Zuji is a subsidiary of Travelocity.

The General Manager of Zuji since March 2009, Ms. Melissa Craig, is also the SVP Marketing, Regional Head of Brand and Communications at Lazada Group

Zuji Review - Melissa Craig
Melissa Craig

The page and its mobile app
The page of Zuji is a contrast of shades of blue that leaves a soothing effect on the customers. The page’s features let customers search different price listings for flights and hotel reservations, check-in online and car rentals. It also allows customers to see the latest packages, hot deals and offers Zuji has.
Zuji Review - Page
Zuji Exclusives and Newsletter, are the email subscription services offered by Zuji to receive the latest deals. To get subscribed with Zuji Newsletter it only asks for your email. With Zuji Exclusives it ass for customer’s first and last name, email address, country, gender, status and date of birth. Zuji Exclusive customers are getting charged for the service however they’ll have their trip for free, sounds contradicting.

The page also allows you to get insured with their Zuji Travel Insurance service. Customers are asked to fill out their country of departure, destination, departure date, return date and if they’re going alone or in group. After filling out all the necessary information the page will ask you to hit “Get My Quote”.

Customers can chat with their live agents once they get to the page, a box option to do so will appear.
Zuji Review - Live Chat
The Zuji mobile app provides customers the same features the website offers. Searching flights, hotel reservations, car rentals, past and upcoming trips using their Zuji profile. All of these functions in one app. Available in iOS and Android.

Customer’s Feedback
In this Zuji review, the online travel search engine keeps receiving bad comments from their customers. Recently one reviewer said: “I have just wasted hours on phone after trying time after time to make a simple flight booking with Zuji. I am lured by the lack of fees. Their site never works and phone support is completely hopeless with poor quality connections and lack of understanding. Above all this, while on the phone the consultant informed me that despite the site showing an error message (which they can’t figure out what it meant) at the point of purchase (i.e seemingly), that the funds are now held from my card institution and they want me to get the fax number to help them release the funds.”  He really sounded angry when he gave Zuji a definition of hopeless, lost, useless old online business which has lost all credibility and will never be used again.

Contact information

  • Website URL:                        www.zuji.com.sg
  • Contact number:                   +65 6215 9600
  • Contact Email:                      onlinetravel@zuji.com.sg
  • Fax Number:                         +65 6215 9605
  • Head Office Address:            238A Thompson Road, #12-06/07 Novena Square, Office Tower A, Singapore

In a nutshell
The Zuji is setting their a good impression however there are many dissatisfied customers. The Zuji Exclusive service sounds interesting and quite confusing too. I think Zuji needs to take a closer look to these minor concerns to avoid major ones.



  1. Memories really begin at Zuji! My friends is in a big debt because of Zuji’s overcharge! Such a memory!!!
    I don’t recommend Zuji! STAY AWAY FROM ZUJI!!!!!

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