Yatra Reviews 2016

It’s not my intention to write yet another India-based travel site. Since it has been a year, we will be starting to write new reviews about the travel sites we once wrote about last year, just to give you a heads up of the current status or changes of a particular online travel agency. Things can change in a span of a year, that’s why we decided on re-writing some of the written travel search engines and give you the freshest feedback for 2016.

In this review, we will be re-talking about Yatra.

Creating Happy Travellers?

The known second largest online travel website in India was established in 2006 and had been in business for almost a decade in August. And last year, Yatra was recognized with “Travel & Hospitality – Most outstanding online company: B2C”. Yatra had also upgraded their official page and made it more modernized compared to last year’s layout. Though it changed its physical looks, services remain the same.
Yatra Reviews 2016-page
What really caught my attention was how Yatra had improved with their result page. In this review, we tried searching for a hotel reservation from May 1-8, 2016 in Falmouth, Massachusetts. And here’s what I got:
Yatra Reviews 2016-result pageThe new result page initially provides travellers instructions on how to navigate the new search result functionality. Now, customers can see results either by list or map view.

The mobile app now is more visible at the top right of Yatra wherein it promptly shows it is downloadable by iOS and Android users. And yes, all the services on the PC version are also shown and can be done on the mobile version.

Yatra Reviews 2016 Feedback from Customers

However, given the changes occurred on the Indian travel site, Yatra Reviews 2016 had made another stand against their updates and improvements. Consumers had been questioning why use the term “Yatra” as their company name, since the term itself means “a procession or pilgrimage, especially one with a religious purpose”. Isn’t it too foolish to use something religious over business? Moreover, customers are not even close to satisfied and had even considered the site didn’t change anything at all. Well, if these feedback weren’t enough, then here’s more, click here.

logoHow To Reach Them?
It wasn’t that hard to find the head office address of Yatra, since on Wikipedia it’s shown as “Gurgaon, Haryana, India”. Moreover, to give customers a direct address of their headquarters, it’s:
6th & 11th Floor, Tower B, Unitech Cyber Park, Sector 39, Gurgaon, Haryana, India
There are also several ways to reach Yatra: either by phone number, email or try accessing their FAQ page. We didn’t list down here the following contact numbers of Yatra since they are organized on Yatra depending on the concern. Either domestic or international flights or holidays. They also accommodate booking cancellation and management. Just refer to the link below, for the actual customer support page:
http://www.yatra.com/customer-support.html

Overview

I guess Yatra had changed physically changed in a year, but that obviously didn’t convince and help their consumers. Instead, the changes had made more complaints. I guess now it’s not a reason for them to use they just merely started since other travel sites that really recently established had progress and kept improving compared to Yatra which was founded 10 years ago. It is not good to trust a travel site that don’t see what’s wrong with themselves. Feel free to leave a comment below.

 

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1 COMMENT

  1. I had planned my Honeymoon trip with Yatra. It was the worst experience ever. One trip in my life which was supposed to be special was spoiled thanks to Yatra.com. Here is the list of events and mental agony faced by us We were left unattended at bus stops for 2-3 hr with no information about the Buses or Cabs to be boarded

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