Wegolo traces its roots back to 2011. Please be advised that Wegolo and Wego are two individual travel sites. Wegolo’s parent company is PR Aviation, which is owned by Walter Goffin. But, apart from that, there are no supporting facts if such Walter Goffin really existed. In this review, we’ll be looking on Wegolo to see how has the online travel agency been working. Let’s see their performance in the travel industry.
What is Wegolo?
Browsing on Wegolo wasn’t easy since the site is not modernized and the choice of theme color is kind of blurry — grey text over white background. There is not much information given on their website about Wegolo.
Wegolo is basically a travel site which provides a list of low-cost airlines. Their key values and unique selling points are the following: Transparency, Efficiency, Innovation, Service, and Low Cost. Wegolo also has car rental services and hotels or hostels.
There are 4 basic steps in using Wegolo. Search, select, book, and fly. Customers are asked to enter their flight criteria on the search box, and Wegolo will analyze results from the given preferences of the customer. After having a list of results, traveller just have to select, then book. But, they advise travellers to make sure of their booking since low-cost airlines do not refund cancelled flights.
Wegolo protects consumers’ private details during the booking process by using a Secure Socket Layer (SSL) recognizable by the padlock icon on the bottom of your screen.
Though, we quite notice that keeping in touch with them was possible yet not easy. Their customer support is only available in the English, German, Dutch, and French language. It took us forever to find the contact number, fax number, and head office address. We are also unsure if the mentioned owner was actually legit. Let’s take a closer look on what consumer has to say
Wegolo Reviews of Customers
We are not surprised to see several complaints online regarding Wegolo services. Some had problems while booking but still got charged and never got a refund. Other complaints include feedback regarding hidden charges and unreserved booking. They had even been considered a scam or a fraudulent company.
On ComplaintBoard, a reviewer posted a complaint about the unlawful delayed and unconfirmed flight charges done by Wegolo. He actually said, “Waking up the next morning, I have found out that Wegolo has charged me for the flight upon me already purchasing the same flight with an other travel agency.
Upon informing Wegolo about this issue even before the actual flight (I was able to cancel my flight through the airline web site) and requesting a reimbursement of the penalty, Wegolo has just carelessly washed their hands informing me that it is not their fault.” (To see the whole story, click here.)
To see more of these Wegolo reviews and stories, click here.
How To Reach Them?
- Website URL: http://www.wegolo.com/
- Contact Number: +31 -(0)-20-702-7200
- Contact Page: https://us.wegolo.com/contact.aspx
- Head Office Address: Piet Heinkade 55, 1019 GM Amsterdam, Netherlands
We are glad to write a review about Wegolo. Not all tourists or travellers are aware of this travel site’s services or if such a fake online travel agency exists. It is quite obvious that Wegolo is one of the travel sites you shouldn’t be booking with because they don’t even have the courtesy to upgrade or develop their website or services.