Vueling Airlines Review

Airline companies are owned by ambitious individuals or groups, imagine a company earning over millions per day, the owner might become mad with all the money he/she has.

The great thing about airlines and their owners is that they always find ways to upgrade their services, because there are no limitations when it comes to improvements.

Vueling is currently the 97th best airline in the world according to SkyTrax. Why is that?

History and Present

Vueling was founded in February, 2004. “Vuelo” is flight in spanish, the founders added english gerund suffix “-ing,” hence the name.

Their first flight between Barcelona and Ibiza departed on Just 1st, 2004 on a Airbus A320. Vueling started out with only two aircrafts, now they have over 100 airliners ready for take-off.

Customer Conclusion

“Poor at communicating, ‘definitely not recommending this airline’,” these are just some examples of review descriptions for Vueling on Airlinequality.com.

They were given a 4 out of 10 star rating with almost every review rating them with 1 star. Another airline ailed by delayed flights, the travelers therefore, are the victims. Most of the reviews were frustrated about several hours of waiting and hoping for the ground crew to announce checking-in is allowed. Some of the customers even missed their other flights because of the airlines’ failure to notify them about sudden changes.

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One traveler was pissed off for having to wait in line just to check in with just one attendant desk accommodating almost 70 passengers.

There were some silver linings, when customers appreciated the clean and tidy plane with friendly in flight staff. One passenger mentioned that one thing that slows down the airline’s operation is due to some passengers bad behaviour.

Upon browsing most of the reviews on AirlineQuality.com, most of the positive reviews were dated back in 2010. What happened?

The Website

Vueling's homepage
Vueling’s homepage

Vueling.com settings is just like most airlines. The website is easy to navigate especially with flight booking and managing. To help customers make their decisions, the website includes cheap offers and a price calendar page. Simply choose your travel destination and enter the number of passengers, then there it is, a calendar with the dates marked with the prices of the trip you want. The reward program is called the “Punto,” point in english. Customers get points for their every reservations and can redeem them for benefits like exclusive check-in, priority boarding, one free flight for a companion and more.

“Vueling Mobile” – Mobile Application

Updates about your flight and deals quickly pops-out of your smartphone. Easy access to booking, managing flights and checking in, with no problem at all.

Customer Service

Their customer support line for sales is open from 8am to midnight everyday, while their assistance line is open 24/7. They also have a “Send us a message” feature so customers can submit their complaints, suggestions and queries. Things are a lot easier, probably, when customers go to the FAQs page rather than waiting for their turn to the phone line.

Services

They offer a single-class cabin with different seat features.

Excellence seats are on the row 1 and passengers availing this feature seats next to no one. XL seats are more spacious for a better comfort with a built-in shelf so you can do your work.

On Board Shop

On board passengers can indulge to a wide selection of foods, snacks and beverage (hot and cold). Their menu includes subs, tea, chips, instant noodles, chocolates and more. Click here to see their full menu.

Special Services

There are also different features for all kinds of passengers like children, pregnant women, elderly and more. These services needs to be availed at least 1 or 2 days before your flight. Passengers with special needs are given priority and keen attention to promote a calm aura on their journey. For added information click here.

They also offer a VIP lounge for passengers to relax while waiting for their flight to depart and for pet lovers out there, Vueling has a special service for your pets.

Baggage

Hand luggage allowance is 10 kg for each passenger with the dimensions of 55x40x20 cm. The same weight applies to check-in luggage with the dimensions of 55x40x20 cm.

About

Barcelona–El Prat Airport (Vueling Airlines Review)
Barcelona–El Prat Airport

Their main hubs are the Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport (Rome). Starting with 2 Airbuses, Vueling now have 101 aircrafts including Airbus A319, A320 and A321.

Vueling's Airbus A320-232 in motion (Vueling Airlines Review)
Vueling’s Airbus A320-232 in motion

In 2014, Vueling garnered 4 awards from World Low Cost Airlines Congress.

  • Best Airline of the Year
  • Best Business Traveller Offering
  • Best Sales and Distribution Strategy
  • Best Customer Loyalty Scheme

Contact information

  • Website URL: http://www.vueling.com/
  • Contact number: +44 0906 754 7541 (sales) or 0203 514 3971 (assistance)
  • Head Office Address: Parque de Negocios Mas Blau II Pla de l’Estany, 5 08820 El Prat de Llobregat – Barcelona (Spain)

Conclusion

Vueling is right on track, but somehow loosing their grip. Immediate improvements especially with their ground service is needed. Did you find this Vueling Airlines Review informative? Feel free to leave your comments below.

 

 
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