One recent customer said the airlines doesn’t have the WOW factor but just the standard of service you’ll expect. I wonder how come this big name has neutral comments from customers. Let’s dive into the details. “Let if fly.”

It used to be British Atlantic Airways
The airlines was founded in 1984 as British Airways by Mr. Randolph Fields & Mr. Alan Hellary. The idea spun from thinking of air transportation between London and Falkland Islands. Mr. Fields was an American Lawyer while Mr. Hellary was a chief pilot of Laker Airways

Now, Mr. Craig Kreeger is Chief Executive Officer and has been since February 2013. Mr. Kreeger is a 56 year old American which was the successor after Mr. Ridgway’s retirement. Do you know that Mr. Kreeg was with American Airlines for 27 years before being appointed as CEO of Virgin Atlantic Airways?

Virgin Airlines Review - Craig Kreeger
Craig Kreeger

FACTS about Virgin Atlantic
The British airline’s main hubs are at Gatwick Airport, London Heathrow Airport and Manchester Airport with a fleet size of 39. The 39 fleet size consists of 10 Airbus A330, 11 Airbus A340, 11 Boeing 747 and 7 Boeing 787 Dreamliner. The airline is planning to expand more by ordering 10 more Boeing 787 Dreamliners.

Virgin Atlantic Airways has been a member of the alliance SkyTeam since February 2011 to increase their competing capability with other leading Airlines.

The airlines received loads of awards in British Travel Awards 2010 with “Best Business/First Class”; “Best Scheduled Airline – Long Haul’; “Best Airlines of the Year”; “Best Economy Class Airline”.

Virgin Atlantic Airways was nominated consecutively by the World Travel Awards since 1994 with “World Leading Airline Inflight Entertainment”

British Services by the Airlines

Economy, Premium Economy and Upper Class are the classes offered at Virgin Atlantic Airways.

Economy passengers get the exit row seats, in which extra legroom seat is paid, while being served with complimentary meals and beverages

Premium Economy passengers gets to enjoy additional legroom seating and is served with complimentary meals and beverages though will get a pre-flight drink.
premium economy
Upper Class passengers enjoy a lie-flat seat with laptop power access wherein every seat has enough space for overnight flight purposes as well. They are served with fine dining British selected cuisine and a choice of wine. Separate check-in area and security clearance. They can even request for chauffeured limousine service on both departure and arrival.

upper class

Special Assistance is offered to travellers who need extensive care. Either customers are travelling with a pet, infant, needs medical attention, pregnant women, visually or mobility impaired passengers.

All passengers will enjoy a seatback in-flight entertainment AVOD (Audio Video on Demand) with a wide selections of movies, TV shows, games, books and musics.

Travellers sure have lot of questions when it comes to the terms of allowances and rules about their belongings, the airlines have set up a page for Virgin Atlantic Airways customers to accommodate customer’s baggage concerns. To see the page, click here.

Flying Club is the flyer program of Virgin Atlantic Airways like the other airline program customers are entitled to receive MILES as their pointing system in redeeming rewards such as discounted flights, seat selection, class upgrade and special service. To learn more, click here.

Virgin Atlantic’s Website and Mobile app
The interface of the airlines’ website is a contrast of maroon, black and white which customers find it luxurious. The wide image background flashes pictures of vacation shoots and promotes latest deals and offers of the airline. To start of, the language selector is shown on the top right of the page next to the log in or join in option of their Flying Club program.


The headings of the page consist of option to check the destinations distributed by continent, see their blogs, booking information, travel information, service information and Flying Club information. The middle part of the website gives access to customers to book flights, look for holidays, online check-in and check flight status.

The mobile app of Virgin Atlantic Airways was updated and has a new look and ready for customers to download on App Store and Google Play store. The feature of the website lets customers to browse for fares and flights, manage booking, check flight status, receive push notifications and mobile boarding pass


Checking Virgin Atlantic Airways reviews of customers, the airlines is not consistent with the feedback they are receiving. So let me give you the most recent good and bad comments on October 6, 2015

The good one, the reviewer said “The flight left on time, meals are best for plane food. Service was quick. Entertainment was good. Legroom was adequate. Cabin manager was friendly and professional.” he gave the airline a 8/10 rating

The bad one, the reviewer said “We used to love Virgin Atlantic but the Upper Class product is terribly outdated and no longer industry leading. The seats are configured herringbone and are coffin like. There is no shoulder room whatsoever, and are incredibly uncomfortable. No privacy with neighbouring seat except some thin plastic separation. Very sad for loyal VS customers.”

she gave the airline a 2/10 rating.

Contact information

  • Website URL:            
  • Contact number:                 +44 1293 562 345
  • Contact Email:         
  • Fax Number:                       +44 1293 561 721
  • Head Office Address:         The Office, Manor Royal, Crawley, West Sussex, RH10 9NU, UK

Final thoughts
The british airline might not have the WOW factor however it is shown in some Virgin Atlantic Airways reviews, that they’re consistent in being one of the leading Airlines. However I hope they would look into the concerns of their loyal customers.

Do you have something to share? Feel free to leave a comment below.



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  1. Virgin Atlantic Airways is one of the most demand airlines to try. I am really eager to book a flight with them. Seeing this review makes me want to book with them, RIGHT NOW! But what’s stopping me is I am single and I want to go Paris with someone. You know, I am not getting younger. Awesome review Max!

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