Introduction

Travelling is an adventure, not pertaining to quest, dragons, magic forest and elves. Travelling is an expansion of our lives. For example a little boy who is about to ride an airplane for the first time might be scared or excited, one thing that is certain is that he/she would always be looking forward for something during his/her flight.

For aspiring travelers out there, let me introduce to one of the leading airlines, Turkish Airlines.

Origins and Ownership

Initially, Turkish airlines was founded on May 23th, 1933 as “State Airlines Administration” to serve as a department for the Ministry of National Defence in Turkey. On May 21st, 1955, the name was changed to Turkish airlines as accordance to Law number 6623.

In April, 2005, Temel Kotil, 55 years of age was appointed as the General Manager, he is also the Vice Chairman of the Board and the Executive Committee up to this day. Kotil was born on December 3, 1959, in Rize, Turkey.

CEO of Turkish Airlines, Temel Kotil

What people are saying

Turkish Airlines managed to gain mixture of loyal and disappointed customers. According to satisfied customers, the in flight service was perfect, extra legroom, flight attendants were attentive and the flight itself was fun.

Main complaints are directed to their food and beverage distribution. One couple was disappointed because their children were not given food at all during their flight, is this true or the customer is just going out of their way to tarnish the airline’s reputation?

One patron said that he will never fly with Turkish Airlines again. However, the in flight entertainment was complemented by reviews, saying that the choices for viewing and listening is very wide.

The Website

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Through their website, customers can conveniently check in, check flight status and even manage their bookings. Customers can also manage their itineraries, like hotel reservations and car rentals.

A gallery of flight deals is presented on the homepage so customers have a wide array of options.

Since smartphones are actively used by customers, Turkish Airline created their own mobile application to expand their services. Customers can easily check in flights, manage bookings and monitor the departure and arrival of different flights.

Customer Service

Turkish Airlines provides a 24/7 customer support for feedback and queries. There are designated offices for each customer according to their location. The website has it’s own FAQ page for general questions with information. Customers can also direct their enquiries to the website using the online feedback form.

Services

Turkish Airlines has 3 in flight classes, the business class, the comfort class and the economy class.

Turkish In-flight service

Business Class

Passengers can rest in an ottoman that can be converted to a 75 inch sleeping space. Each seat has a light for reading and can be dimmed or brightened to the ambiance you like. A massage and position selection button can be accessed beneath the armrest. The armrest that can serve as a privacy screen is controlled by a touch button.

Comfort Class

In this class, the seat pitch is 46 inches and the width is 19.5 inches, the seat configuration is 2-3-2. The seats can be reclined 8.8 inches for a comfortable sleep. Each seat has an individual reading light.

Economy Class

The seat pitch for economy is 31-32 inch. The maximum recline of each seat is 6 inches, the seat pan adds an additional 1.5 inches with a total recline of 7.5 inches.

Food and Beverage

Servings are perfectly prepared by the “Flying Chefs” onboard for the satisfaction and delight of each customer for the business class. Passengers are surely to experience the “Turkish Hospitality” with a varieties of food, snacks and beverages.

Passengers are greeted with welcome drinks. Passengers can indulge themselves to fresh salads and vegetables with a choice of hot meals. Their in flight food service includes desserts, fruits and cheese selections. Alcoholic drinks are also available, but make sure to monitor your alcohol intake.

Economy class passengers’ are prepared with fresh ingredients, the menu offers the best of Turkish and other countries worldwide.

In Flight Entertainment

Entertainment is provided by Planet Digital system with movies, tv programs, music, cd albums and games. Only selected aircrafts have this inflight entertainment including B777, A340, A330 and B737-800.

Baggage

Passengers on International flights are given a baggage allowance according to class. Business class passengers have 30kg, comfort and economy passengers have 20kg. Infants (0-2 years old) have an allowance of 10kg.

About

Turkish Airlines have 3 main hubs, Istanbul Atatürk Airport, Esenboğa International Airport and Sabiha Gökçen International Airport. Turkish Airlines owns a total of 294 aircrafts including  Airbus A340-330, Boeing 777-300 ER and more.Turkish Airlines is one of the proud member of Star Alliance. They are the recipient of the “Best Airline in Europe” award (2015) for five consecutive years and were also recognized as the “Best Investor Relations in Turkey” by IR Magazine in 2015.

Edward Plaisted giving the Best Airline in Europe award to CEO Temel Kotil.
Edward Plaisted giving the Best Airline in Europe award to CEO Temel Kotil.

Here’s the contact info of Turkish Airlines.

  • Website URL:http://www.turkishairlines.com/en-int/
  • Contact number: +90 212 444 0 849 / +90 850 333 0 849
  • Contact Email: customer@thy.com
  • Fax Number:+90 212 465 21 21
  • Head Office Address:Turkish Airlines General Management, Building Ataturk Airport, Yesilkoy, 34149 Istanbul, Turkey

Conclusion

Turkish Airlines is the fourth best airline in the world according to SkyTrax. There’s no doubt that their service is great but there are certain gaps needed to be fixed because several customers are starting to lose their cool when dealing with Turkish Airlines. Time to get those customers back.

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