Since it has been a year, we will be starting to write new reviews about the travel sites we once wrote about last year, just to give you a heads up of the current status or changes of a particular online travel agency. Things can change in a span of a year, that’s why we decided on re-writing some of the written travel search engines and give you the freshest feedback for 2016.
In this review, we will be re-talking about Trivago.
Trivago Reviews 2016
The German hotel search engine was established in 2004 by Peter Vinnemeier, Malte Siewert, and Rolf Schrömgens. However, it’s still a big question why Expedia bought 61.6% of Trivago for a stock deal worth €477 million in 2012. Moreover, Trivago has been trying to be improve their standing this year. But, customers still remain doubtful to trust Trivago again.
How does Trivago work?
Trivago hadn’t changed anything with their site’s functionality. It’s still the same with searching and comparing rates from over 900,000 hotels and hotel chains, 250 booking sites including Expedia, Hotels, and Priceline. Though, due to international advertising and TV commercials, the site now receives 300 million monthly visitors, 100 from live markets and is still serving 33 languages.
Well, I guess their white page gave a clean and formal impression to other viewers of the site. But, the question now, can they keep up with other travel sites. They seem too confident about it since they said “We know everything about hotels.” Like the last time we tried searching for a deal just to check how the rates and offers are on Trivago. Change? Nothing much in particular. Improvements? None as well. Well, rates do change from time to time. Specially, if the deals are not directly from them, but offered by another travel site.
Just so you know, there’s still a travel app for all these PC services offered by Trivago. The mobile version is ready to be downloaded by any iOS and Android user. Since the update last June 3, 2016, Trivago had promised travel app users to have a monthly update to have a better quality of service by just using smartphones.
Trivago Reviews 2016 from Consumers
Now, let’s look at how Trivago is with their consumers. As mentioned above, they just get an average score from online review sites. On TrustPilot, based on 72 Trivago reviews, the hotel booking site got an average score rating of 5/10. But, most of these feedback are complaints which is not a good thing.
One reviewer was also angry when he said “If I could give no stars I would do it.” To check out more of these Trivago reviews, try checking these comments on SiteJabber too, click here.
How To Reach Them?
- Website URL: http://www.trivago.com/
- Contact Number: 212-208-1439
- Contact Email: email@example.com
- Head Office Address: Bennigsen-Platz 1, 40474 Düseldorf, Deutschland, Germany
After writing a review again for Trivago, it’s quite obvious that the site is trying their best to improve their services to gain back their customers’ trust. However, it’s noticeable that they had been receiving more complaints now than last year. Maybe, the problem here is, they should acknowledge their consumers’ concern first. What can you say about Trivago? Feel free to leave a comment below.