Cathay Pacific? You are mistaken this is not a review about Cathay Pacific. Tripcentral it is. Though Tripcentral looks like Cathay Pacific’s colours let us see if they provide a similar kind of service. Let’s check it out and dive into the details.
How Tripcentral started
Tripcentral was founded in 1989 by Mr. Richard & Cheryl Vanderlubbe which was an extension to their successful travel agency business in Hamilton, Canada. They got online in 1996 featuring reduced prices and last minute packages. In 2001 the site was reborn to Tripcentral.ca, in 2001 vacation packages within Canada because their services they offered. Transat AT invested in Tripcentral in 2005 and became one of the major shareholders of the online travel search engine. Tripcentral has over 120 employees now.
The current president of Tripcentral, Mr. Richard Vanderlubbe, is a born Canadian citizen and one of the Board Directors of Travel Industry Council of Ontario (TICO).
The interface of Tripcentral will remind you of a prestigious top ranking airline; Cathay Pacific. The colour turquoise, red and white resembles the largest airline in Hong Kong. I wonder if this intentional or not? However given its nice choice of colours the total layout of Tripcentral is complicated and will be a bad thing to non-tech savvy customers. Letters are all around. I personally think the way in getting a customer to like a web page is through images first. The promotion part of Tripcentral is an orange box where customers get to see the name list of cities and countries with the price.
The middle part of the page provides the option to search flights either one-way, round-trip or multiple destinations. This section lets customers select their location, destination, departure date and time, cabin class preference and number of passengers.
The sub-functions of Tripcentral is to search hotel reservations, car rentals and cruises. These functions are located at the heading of the page in small fonts though. Blog is also part of the list wherein customers can check the latest blogs Tripcentral has published.
Live Chat option is part of the service Tripcentral provides, located on the top right, in which customers can chat with a live agent. However if customers want to call instead of chat. The toll free number is located next to the live chat button and it’s not working 24/7 but only until 8:00 PM PDT.
I was engaged in reading some Tripcentral review, the online travel search engine is getting new negative comments. On October 6, 2015, this recent review where a potential customer was angry said “We were going to book thru Tripcentral from word of a friend then we looked and phoned around went to travel agency in Oshawa and book the same trip for $300 per person less than what Tripcentral was going to charge us. Watch Your Money!” variety replies showed up on this review agreeing that you need to watch your bookings with Tripcentral.
- Website URL: www.tripcentral.ca
- Contact number: 1 800 665 4981
- Contact Email: firstname.lastname@example.org
- Head Office Address: 77 James St N, Unit 230 Hamilton, Ontario L8R 2K3 Canada
My final thoughts after looking into Tripcentral reviews, the travel agency really is a good leader. However the services don’t meet the customer’s satisfaction. Even after I wrote this review, a negative complaint was just published regarding the too-good-to-be-true price of Tripcentral. They really have to be careful in posting price deals.