Travelstart began in Sweden of 1999 by providing the simplest way of booking for domestic and international flights online. Their mission goes through till now with making travel easier for customers in terms of finding, comparing and booking. Travelstart is one of the largest African online travel agencies offering similar services with airfare, hotel reservations, car rentals and vacation packages. This also includes travelling for business, leisure or as a group. Since 2014, Travelstart expanded their network by operating in South Africa, Namibia, Tanzania, Kenya, Nigeria, Egypt, the UAE, Qatar, Bahrain and Turkey but branded as “Geziko”.
The site uses global system distribution such as Amadeus IT Group and Travelfusion for their flight results and CarTrawler for their car hire bookings. To secure their online payments, they use Thawte. Basically, Travelstart overall layout was designed to be simple and easy to navigate. The white and sky blue theme color leaves a calm and relaxing mood to consumers.
If travelers are not used to booking online, then Travelstart will guide them all throughout the booking with their indication of step by step. If customers are still uncomfortable of what they are navigating, a live chat support is shown on the bottom left of the page for assistance.
Like other renowned travel site, Travelstart also has the newsletter service. Customers are in total control either to sign up for updates or not, this option is shown on the bottom right of the page next to contact number and email information of Travelstart.
Travelstart already extended their services via social media accounts, such as Facebook, Twitter, Google+ and YouTube. But in case consumer is up to making business with Travelstart, scroll to the furthest down of the page to learn how to become an affiliate or a travel agent with Travelstart or click here to be directed on their “Become an Affiliate” page.
Given the simplicity of Travelstart, the Nigerian travel site had an overall score of 4 out 10 rating by Trustpilot.com. This result is rooted from a total of 5 Travelstart reviews of consumers and you wouldn’t love what they are saying. One almost wrote a long story just to express that Travelstart is an incompetent company. Others are complaining about unwanted and overcharges and not even cheap at all. Feel free to visit the site and be the judge, click here.
- Website URL: www.travelstart.com.ng
- Contact number: +234 1 2771346-50 / +234 809 237 3201
- Contact Email: firstname.lastname@example.org
- Fax Number: +234 1 2702689
- Head Office Address: 38 Opebi Road, Adebola House, Rear Wing 2nd Floor, Ikeja, Lagos, Nigeria
Advice to Revise
To be honest I love how Travelstart looks like. However, they should try to learn in accommodating customers. At least showing a little courtesy to a customer’s concern will lessen the hate of their consumers. People never want to be neglected especially when they started complaining, a little acknowledgement will matter.
Penny for your thoughts? Kidding aside, feel free to leave a comment below.