Travelgenio Reviews

Travelgenio Reviews-Mariano Pelizzari
Mariano Pelizzari

Travelgenio was recently founded and being led by CEO, Mariano Pelizzari in 2010. He is an Argentinean businessman with a wide background in online and offline travel industry. This company is fully owned by Travelgenio S.L., Inc.

Travelgenio made sure consumers are well informed about their terms and conditions before someone books with them. They provided all necessary information and precautions or any related travelling problem that may arise. To see their blog, click here.

PROS
First, if the site is not in a language that the customer can understand, the language selector is located on the bottom part of the page wherein it is interchangeable within 27 languages. And they also have the option to send the latest updates to consumers’ inboxes via email with their newsletter services located next to the language selector.
Travelgenio Reviews-page
The main features of the site let customers search and book flights and hotel reservations. All of these services are payable via credit card; Visa, Mastercard, American Express, Diners Club, Visa Electron, and Maestro.

In this review, I tried searching from Montreal, Canada (YUL) to Amsterdam, Netherlands (AMS) December 28 to January 1, 2016 as 1 Adult. I was amazed with how the result page looks like.
Travelgenio Reviews-result pageAs evidently shown, it provides two ways to view the result either by table or list. This page can be modified as well if in case customer misselected or mistyped their searching preference.

However, Travelgenio charges for fees. Service fee per passenger and fee for credit card payments. The fee is non-refundable no matter what the case. Even in modification of bookings and reservation fees may arise. Changes in flight should be called 48 hours prior to flight schedule.

CONS
Even the site is beautifully distributed, Travelgenio reviews have a different story to tell. Lately, customers of Travelgenio have been complaining about their bookings with the Spanish travel site. One reviewer missed his flight due to Travelgenio. What surprised me was the reviews are not just short phrases and warnings, but a story telling of complaints.

But what caught my attention was this review on the 8th of December 2015 saying “Do not use Travelgenio! Looking at my statements not only is there a huge difference in invoice and money they took out of my bank account but they cannot break down fares between different airlines. I booked economy for all 6 flights, one leg was changed to business and they would not change it back. Subsequently I am unable to be reimbursed by my employer for flight expenses so I’m out almost $2500.”

To see more of the Travelgenio reviews on trusted commentary site, Trustpilot, click here.
Travelgenio Reviews-logo
Contact Information

  • Website URL:                            www.travelgenio.com
  • Contact number:                       +34 911 160 765
  • Contact Email:                          info@travelgenio.us
  • Fax Number:                             +34 917 545 683
  • Head Office Address:                C/ Albasanz 15, 2º Izquierda, 28037 Madrid, Spain

Advice to Revise
Judging through several Travelgenio reviews, ​travellers are anxious with the overall credibility of the company. Due to the mixed Travelgenio reviews posted online as well. However, given these circumstances, some loyal customers preferred booking with them and Travelgenio is working on improving their company’s reputation, which is a good trait that every online travel agency should have.

 

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3 COMMENTS

  1. Travelgenio are not ABTA regulated, they are con-artists, cheap for a reason and rude and incompetent, I cannot say enough bad things here to ensure that nobody ever makes the same mistakes I have made with them!

  2. I organize family vacations in Latin America all the time and I usually book tickets for 5-6 passengers at a time. You’d think that any travel agent would want to keep my business, but not these guys!

    So it all started with me booking tickets for 5 passengers and mistyping one of the names – I missed one letter in the family name of one of the passengers.
    I called Travelgenio immediately (about 2 hours after booking the reservation) trying to correct my mistake, and that’s when my nightmare began.
    What followed was 10 days of endless phone calls and emails.
    Every time I’d call Travelgenio, they would tell me something different.
    I would then have to call the airline to verify the information, only to discover that I have been outright lied to by Travelgenio.
    Eventually, 10 days after the fact, I was told that I need to cancel and re-book the reservation. But guess what, the price of the ticket had literally tripled during that time!

    Travelgenio have certainly lost my trust and my future business.
    I am utterly disappointed by their lack of competence and their level of service.
    People should be warned not to expect any level of customer service whatsoever.
    ————-
    Just for laughs, here’s one of my email to Travelgenio summarizing the situation.

    “Hi,

    I have been calling Travelgenio almost every day this week and every time I get a different answer.
    Can you please put me in touch with a supervisor or someone else in charge as I no longer trust the information I receive?

    1. I first called on Monday Jan 30th, just a couple of hours after I purchased tickets for 5 passengers to alert you that one of the names is misspelled.
    I was told that there is no problem to change the name of one of the passengers as there was only one letter difference. I was told that Travelgenio will put a note on my reservation for the airline to see and execute the correction.
    2. I talked to the airline and I was told that they do indeed see the note requesting the name change, that there is no fee for executing the change, and that Travelgenio should contact them directly for further information on how to execute the change
    3. I called Travelgenio again the next day (Jan 31st) to see if the name change was being processed
    Travelgenio told me again that they have added a note to the reservation, confirmed that there is no fee for the name change, and there’s nothing else for them to do
    4. I double checked with the airline, and I was again told, there is no fee to execute the name change but the process needs to be initiated by the travel agent
    5. I called back Travelgenio to communicate back that information (Jan 31st)
    A lady who was quite rude on the phone told me that there is no need to change the name as there is only one letter difference, and that I will be allowed to board nonetheless. I was assured that there can be a difference of up to 3 letters and I will still be allowed to board.
    6. I called the airline one more time to verify this information, and I was told that it was wrong, and that I do need to change the name on the reservation.
    7. I called Travelgenio one more time… (Feb 1st)
    I was told one more time that there is no fee to change the name and that they will finally initiate the procedure to do it.
    8. Today, Feb 3rd, I receive an email from Travelgenio telling me that I need to cancel and re-book the ticket and that I need to pay close to 500 EUR for this even though the price of the ticket was only 183 USD!!

    Why was I not told this the first time I called? The price of the ticket was still the same on Monday. But I was being misled for a full week and now the price has tripled.
    I was led to believe that there is no problem with the name and that either the reservation did not have to be modified or that it was already modified. What would have happened if I hadn’t followed up?!
    I was assured several times by both Travelgenio and GOL Airlines that there is no fee for executing the name change. I therefore demand that you change the name free of charge.
    I am highly disappointed in your customer service representatives. I was misled and outright lied to.
    Can you please put me in touch with a supervisor so we can sort this out? I prefer communicating by mail from now on in order to keep a record of our conversation.”

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