Thomas Cook Reviews

Records show that Thomas Cook is a world renowned name in the travel industry which was founded by Thomas Cook himself in 1841. The idea sprouted from his one day rail excursion from Leicester to Loughborough with the aim of helping Britons to see the world by means of hassle-free traveling. To read the full brief history of Thomas Cook and his expeditions, click here.

PROS
With its rich history and humble beginnings, Thomas Cook had evidently grown within the past 175 years. The official site was carefully designed and organized, which makes the travel site easy to navigate and full of features and services. It offers holiday packages, flights, hotel reservations and other more deals such as city escapes, cruise and luxury destinations. The travel site alone was maximized its full potential to assist customer with their travel necessities such as booking, managing their booking, making a payment or even just looking for a store nearest to their location.
Thomas Cook Reviews-page
As customers scroll further down the webpage, they will see more of their holiday packages, deals and offers but categorized into Smart Value, Perfect for Kids, Bohemian Style, Exclusively for Adults, Connecting the Family or simply A Sense of Luxury. Their customer service number, 01733 224 808 operates 7 days a week.

CONS
Thomas Cook Reviews-complain
Customers are not as pleased as I am with their overall look. Well, we can’t judge the book by its cover. On Thomas Cook reviews via Trustpilot and Airlinequality, consumers gave them an average of 1 out 5 score rating and it seems like the most recent review was posted 23 hours ago. It is too long for me to post it here, so let me share the latest and the shortest complaint which was published 3 days ago:

“Claimed for compensation for a delayed flight that was pushed back till the next day and I won the claim tried to book tickets with the vouchers but they said I have to pay for the flights first then they would refund my account after a month, I said no and I wanted the cash which they said it takes ten days a month later and still no refund and now on the phone with a forty minute wait never will fly with them again no truer saying you get what you pay for”

Majority of the 432 Thomas Cook reviews from Trustpilot are rated with 1 out of 5 per review.
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How To Reach Them?

  • Website URL:                    www.thomascook.com
  • Contact Number:              01733 224 808 / +44 (0)20 7557 6400
  • Contact Email:                  tchdpretraveladmin@thomascook.com
  • Fax Number:                    +44 (0)20 7557 6401
  • Head Office Address:       Thomas Cook Group plc, 3rd Floor, South Building,
                                             200 Aldersgate, London EC1A 4HD

Advice to Revise
I was actually convinced on what the overall look Thomas Cook had given me. They made a good impression with just physically looking at their site. However, business is about people. No matter how decent a company looks, if customers are not even satisfied with their services, the business alone won’t be good in due time.

Feel free to leave a comment below.

 

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1 COMMENT

  1. I once book with Thomas Cook and it doesn’t involve anything about cooking. Kidding aside, my overall experience with them was overrated. But I won’t rank them down and still (will) recommend them

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