TAP Portugal Reviews

Being one of the oldest countries in Europe, Portugal also has the oldest bookshop, Bertrand. Knowing all of these facts about Portugal makes me wonder how their national flag carrier operates. 7 decades in the field of aviation, are they old enough or too old already? Come and join me as we see the wonders of TAP Portugal.

First time they hit the skies and still soaring…
The airline traces its roots back on March 14, 1945 as Transportes Aéreos Portugueses, SGPS, S.A. (Portuguese Air Transportations). However, they commenced operations on September 1946 under the new name Transportes Aéreos Portugueses (TAP). It took them 18 years before TAP was able to carry 1 million passengers.

Did you know that on 19th of November 1977, Flight 425 from Belgium to Portugal with a Boeing 727-200 carrying 164 people all-in-all during a heavy rain, strong winds and poor visibility? The tired crew tried few attempts to land, the aircraft passed the threshold and started hydroplaning which lead them to slid off the runway. Hit a runway bridge, split into two, burst in flames and crashed on the beach. This accident had killed a total of 131.

barraqueiro groupThe flag carrier of Portugal joined Star Alliance in March 2015, wherein the main hub is at Lisbon Portela Airport. The fleet size total of 61 is serving 88 destinations or almost 2,000 flights a week worldwide. In June 2015, the ownership of TAP Portugal is divided to 61%-39% stake with Azul Airlines and Barraqueiro Group, making Mr. Humberto Pedrosa (owner of Barraqueiro Group) as the majority shareholder of the carrier.

Evidently, the TAP had harvest several awards in different years and here are some of the most recent:

  • “World’s Best Airline Award” by British Nast Travel magazine
  • “Best Airline to South America” by World Travel Awards in 2009 and 2010
  • nominated for “Europe’s Leading Airline” and “Europe’s Leading Business Class” in 2007, 2009 and 2010.
TAP Portugal Reviews - Fernando Pinto
Fernando Pinto

In the first quarter of 2011, TAP aired their new slogan related to the song of Creed titled “With Arms Wide Open” to an idea, “TAP With Arms Wide Open”.

The current CEO of the airline from October 2000, Fernando Pinto, is a 66 year old private pilot and founder of Varig, which was the first airline founded in Brazil in 1927. He was the president and CEO of Varig from 1996 to 2000. Mr. Pinto is a mechanical engineer graduate from Federal University of Rio de Janeiro.

Flying with TAP Portugal
The airline has two classes of service named Economy and Executive Class:
TAP Portugal Reviews - economy
Economy Class – passengers enjoy complimentary meals and beverages. Entertained with the airline’s audio/video on demand located at the back of each seat, with a range of selection from movies, music, games, TV shows and audiobooks. Customers are also allowed to used their personal electronic device on board, because an inflight connection is available.

TAP Portugal Reviews - executiveBusiness Class – passengers are given a lot of personal space and leisure time to relax or work with the same inflight entertainment system with the Economy Class. But in this class, customers can enjoy the extensive election of Portuguese dishes and other international cuisines with a choice of drinks like wines, juices, hot/cold and soft drinks. Travelers can connect their laptop with the airline’s on board WiFi.

Like other airline’s reward programs, Victoria, is the version of frequent flyer of TAP portugal. Similar to other, customer earns Miles every time they fly with TAP Portugal and this can be used to redeem more benefits and privileges. To learn more about the process, click here.

The Website and Mobile App
The interface is pleasant to the eyes due to the cloudish design of the background mixed with the TAP logo expressing the colors similar to the flag of Portugal. The website’s language is interchangeable to three other languages from English to Portuguese and Spanish. Basically customers can book flights either one-way or roundtrip, hotel reservations, car rental, trains and travel insurance. All of these functions are shown on the left hand of the page as a grey tab.

Customers can also check-in online, manage their booking, check flights status and learn more about airline’s policies. The majority of the page are maximized with promotions from TAP Portugal’s latest deals, offers and flashing images of the tourist attractions in Europe. Scrolling down the page shows an access for customers to visit their social media accounts.

mobile appJudging from some TAP Portugal reviews, regarding their mobile app version of service, TAP Portugal was careful in designing their mobile app’s function. Customers are really happy with how the travel app is easy to use and navigate, with the latest update on October 23, 2015 to version 2.8.2. This update answered almost all customer’s feedback regarding the app. TAP Portugal mobile is available for iOS and Android users.

Passenger’s Appreciation
According to some TAP Portugal reviews on Airlinequality.com, the overall rating of the airline based from customer’s feedback is 4 out of 10 but the airline is getting praises recently from their passengers. TAP Portugal was even highly remarked with their friendly crews and sumptuous inflight meals. Here’s one of the latest review a passenger had published on the 23rd of October 2015: he said that his departure was on time however during flight the seats are old and uncomfortable but that wasn’t a big deal with him because he was pleased with the flight attendants’ friendliness. He noted that the airline’s meals were good and mouthwatering. He gave the airline a rating of 7 out of 10 and definitely will fly with them again.
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Contact information

  • Website URL:                    www.flytap.com
  • Contact number:               +351 70 720 5700
  • Contact Email:                  gcrp.com@tap.pt
  • Fax Number:                     +351 21 841 5095
  • Head Office Address:        Aeroporto de Lisboa, Edificio 25 8 Andar, 1704-801 Lisbon Portugal

In a Nutshell
Based on TAP Portugal reviews, the airline really built a strong foundation that even when storms of challenges and unwanted incidents happen, they remain standing and operating. They won’t let the strong winds and heavy rain will lead them to a crash-burn-die motion. It may be stormy now but it never rains forever, with a determined mind and strong will they bear endless possibilities.

How was your flight with TAP Portugal? Feel free to share your story below too.

 

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1 COMMENT

  1. BCN-LIS in economy. No meal service is being provided by TAP only drinks and peanuts! I believe TAP is not being fair to full fare passengers who expect a meal service onboard. Service was good but meal service non existent.

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