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Yatra

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Yatra Reviews 2016

It’s not my intention to write yet another India-based travel site. Since it has been a year, we will be starting to write new reviews about the travel sites we once wrote about last year, just to give you a heads up of the current status or changes of a particular online travel agency. Things can change in a span of a year, that’s why we decided on re-writing some of the written travel search engines and give you the freshest feedback for 2016.

In this review, we will be re-talking about Yatra.

Creating Happy Travellers?

The known second largest online travel website in India was established in 2006 and had been in business for almost a decade in August. And last year, Yatra was recognized with “Travel & Hospitality – Most outstanding online company: B2C”. Yatra had also upgraded their official page and made it more modernized compared to last year’s layout. Though it changed its physical looks, services remain the same.
Yatra Reviews 2016-page
What really caught my attention was how Yatra had improved with their result page. In this review, we tried searching for a hotel reservation from May 1-8, 2016 in Falmouth, Massachusetts. And here’s what I got:
Yatra Reviews 2016-result pageThe new result page initially provides travellers instructions on how to navigate the new search result functionality. Now, customers can see results either by list or map view.

The mobile app now is more visible at the top right of Yatra wherein it promptly shows it is downloadable by iOS and Android users. And yes, all the services on the PC version are also shown and can be done on the mobile version.

Yatra Reviews 2016 Feedback from Customers

However, given the changes occurred on the Indian travel site, Yatra Reviews 2016 had made another stand against their updates and improvements. Consumers had been questioning why use the term “Yatra” as their company name, since the term itself means “a procession or pilgrimage, especially one with a religious purpose”. Isn’t it too foolish to use something religious over business? Moreover, customers are not even close to satisfied and had even considered the site didn’t change anything at all. Well, if these feedback weren’t enough, then here’s more, click here.

logoHow To Reach Them?
It wasn’t that hard to find the head office address of Yatra, since on Wikipedia it’s shown as “Gurgaon, Haryana, India”. Moreover, to give customers a direct address of their headquarters, it’s:
6th & 11th Floor, Tower B, Unitech Cyber Park, Sector 39, Gurgaon, Haryana, India
There are also several ways to reach Yatra: either by phone number, email or try accessing their FAQ page. We didn’t list down here the following contact numbers of Yatra since they are organized on Yatra depending on the concern. Either domestic or international flights or holidays. They also accommodate booking cancellation and management. Just refer to the link below, for the actual customer support page:
http://www.yatra.com/customer-support.html

Overview

I guess Yatra had changed physically changed in a year, but that obviously didn’t convince and help their consumers. Instead, the changes had made more complaints. I guess now it’s not a reason for them to use they just merely started since other travel sites that really recently established had progress and kept improving compared to Yatra which was founded 10 years ago. It is not good to trust a travel site that don’t see what’s wrong with themselves. Feel free to leave a comment below.

 

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Service and trust works side by side, if you want people to trust you, you have to provide good service, if you want your service to continue, you have to earn people’s trust.

Now, did Yatra manage to earn the trust of its customers with their service?

Foundation and Operation

Yatra was founded on August 1st, 2006 in Gurgaon, Haryana, India by three visionaries, Dhruv Shringi the current CEO, Manish Amin the CIO and Sabina Chopra the COO.

Dhruv Shringi, CEO and Co-founder of Yatra
Dhruv Shringi, CEO and Co-founder of Yatra

Shringi was born on July 14th, 1973 in India, he holds a MBA from INSEAD and is also a qualified Chartered  Accountant.

Yatra was the second largest online travel website in India by 2012. How are they doing today?

What people are saying

Mouthshut.com provided a section for customers to write their feedback about Yatra. There were a mixture of good and bad reviews, some were saying that Yatra is the “King of offers,” while others call them “fraud and cheaters.” However, according to the results, 77% of the reviews gave Yatra one star and only 6% gave five star.

Most of the negative reviews were detailed and long, it seems that Yatra tends to mislead people with their offers especially with their packages. Do they do it on purpose or were they just honest mistakes? A fellow from India was disappointed when he found out that the “full package,” he reserved didn’t include baggage. When he complained, the company asked for extra charge for baggage allowance.

Yatra is being accused of providing fake promotions by angry customers. It may seem wrong for this accusation to be too harsh, but the thing is, those reviews were written to explain truthfully how they were deceived by Yatra.

The Website

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Yatra’s main promotion is their “super savers” deals, customers can book flights in seconds. Checking and altering flight status can only be done if you have an personal account on their website.

Availing hotel reservations, car rentals and train transportation can be managed on their website. According to their website, over 30,656,710 travelers trust their service, the painful thing to consider is, happy customers don’t usually think about posting positive reviews online. Their website looks really good, all information is organized and easy to navigate.

Portable Yatra

Yatra

By using their mobile app, people can easily browse flights deals on their smartphones. Not only that, hotels, buses, trains and other travel services are accessible through their application.

Customer Service

Their customer service is not available 24/7, here are the phone numbers and office hours for phone support.

Travel Product Phone Number Sales Support Timings Service Support Timings
Domestic Flights 1860  200 0800 Only available Booking Online 06:30-00:30
International Flights 1860  200 0500 06:30-00:30 06:30-00:30
Domestic Hotels 1860  200 1000 10:00-00:30 06:30-00:30
International Hotels 1860  200 0900 10:00-21:00 10:00-21:00
Domestic Holidays 1860  200 1800 10:00-00:30 10:00-00:30
International Holidays 1860  200 0900 10:00-22:30 10:00-21:00
US to India Flights 1 888 469 9287 24 x 7 24 x 7

They also provide email support by allowing customers to submit their complaints. A FAQs page is also included to provide the information customers need.

About

Their main office is based in Gurgaon, Haryana, India. Yatra won three awards at the India Tourism Awards 2012-2013. The awards were:

  • Outstanding performance as a Domestic Tour Operator (Rest of India)
  • Outstanding performance as a Domestic Tour Operator in Jammu and Kashmir
  • Outstanding performance as an Inbound Tour Operator.

Contact information

Website URL: http://www.yatra.com/

Contact numbers:

Domestic Flights 1860  200 0800
International Flights 1860  200 0500
Domestic Hotels 1860  200 1000
International Hotels 1860  200 0900
Domestic Holidays 1860  200 1800
International Holidays 1860  200 0900

Head Office Address: Gurgaon, Haryana, India

Company Overview

It’s hard to tell the current stature of Yatra right now, but they seem to be surviving after all these years. Regarding those negative reviews, no company is perfect, eventually they’re going to bump heads with frustrated customers. Still, Yatra needs to prove their credibility by expanding and being more active about their service.