Tags Posts tagged with "Thailand"


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Since it has been a year, we will be starting to write new reviews about the travel sites we once wrote about last year, just to give you a heads up of the current status or changes of a particular online travel agency. Things can change in a span of a year, that’s why we decided on re-writing some of the written travel search engines and give you the freshest feedback for 2016.

In this review, we will be re-talking about Agoda.

Agoda Reviews 2016

Agoda Reviews 2016-Robert Rosenstein
Robert Rosenstein

Agoda came from the idea of its founder, Michael Kenny, in 1997 after he saw the potential of the Internet for travel services. One of the largest hotel booking sites now was originally established in 2007 in Thailand. Though, Agoda Company Pte Ltd. was acquired by The Priceline Group making them their parent company. The Singaporean online hotel reservation site and registered trademark of AGIP was founded by Michael Kenny. The aim of the company is to provide hotel reservations mainly focusing on Asia Pacific.

Now, it’s managed by Agoda’s co-founder, Robert Rosenstein, since November 2015. The 49-year-old CEO of Agoda is an active investor in Internet startups and has held various positions in ecommerce and online media enterprises.

How does Agoda work?

Agoda is known for using the Merchant Model approach in the online travel industry, for collecting upfront payment for room nights booked. We noticed that Agoda had updated their official site and had modernized the layout of the web page.
But, this didn’t affect the functionality of Agoda. It actually made it more look like a professional travel site. Customers can switch the option of searching from Room to Flights or vice versa. For customers without any idea where to go, recommended explorations are shown below.Agoda Reviews 2016-mobile app
Agoda has a mobile app wherein customers can access the same services of the PC version on their mobile phones in iOS, Android, and Windows. The travel app lets travelers search, decide, book, and access information about Agoda. The recent update of the app really helped customers a lot in their own hand travel needs.

Agoda Reviews 2016 from Customers

Let’s take a closer look at what customers have to say about Agoda’s performance and services this year. It seems like the hotel booking site had been keen on developing their travel services. After reading several Agoda reviews, we are convinced that despite the discreet popularity of Agoda, it had ranked with major popular travel sites. They had been acknowledging complaints and suggestions.
How To Reach Them?

  • Website URL:                   http://www.agoda.com/
  • Contact Number:             +44 20 3027 7900
  • Contact Email:                 CS@agoda.com
  • Head Office Address:       20 Cecil Street, #1401 GSH Plaza Singapore, Singapore 049705 Singapore


We are impressed with the changes and improvement of Agoda so far. Good job to them! What’s nice about Agoda is they don’t just want to look good, but also they also want their customers to feel good about them. However, we failed to find recognition awarded to Agoda, but this doesn’t make them bad; though, it is still safe to do your own research before booking with any online travel agency.

Feel free to leave a comment below.


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NokScoot Reviews

Thailand and Singapore had shaken hands to create a unique airline in 2014, more known nowadays as “NokScoot”. I pretty much know you have the hints to where was the name originated from. It was actually from Nok Air of Thailand and Scoot of Singapore. However, please be aware that NokScoot is a Thailand-based low-cost airline since Nok Air owns 51% of the airline. NokScoot had started commercial flights in May 2015.

The new merged airline is based at Don Mueang International Airport with a fleet size of 3 Boeing 777-200ER which cater medium and long-haul flights to China, Taiwan and Japan. Their company slogan is “Fly Awesome” and their CEO is Mr. Piya Yodmani.

On Board Services
NokScoot has two cabin classes inflight, which are Economy and ScootBiz.

EconomyEconomy – This cabin class’ seats are in 3-4-3 seat configuration and also provide enough legroom space with a pitch of 31-36 inches and recline to 6 inch. Passengers are offered with an inflight menu wherein they can purchase. As noticed, Economy Class has three kinds of seats Economy seats (designated as blue), Super seats and S-t-r-e-t-c-h seats (both yellow). These seats actually differ with their seat pitch and selecting a preferred seat selection comes up with a fee.
NokScoot Reviews-ScootBiz
ScootBiz  – the black colored seats in 2-4-2 seat configuration also provide enough legroom space and a pitch of  38 inches and recline to 20 cm. In-seat power is also available. This cabin class was actually originated from Scoot’s ScootBiz, this service provides complimentary meals and over 20 kg of baggage allowance

PC and Mobile Services
As is quite obvious, NokScoot had mixed the designs, ideas and overall creativeness of the two airlines, from the sketch human models, yellow-themed page and diverse services. The official website lets travellers search, book and manage their booking online. It also provides essential information regarding the airlines’ service, policies and contact team. The main page of the site also promotes NokScoot’s latest Promo Fare Deals.
NokScoot Reviews-page
NokScoot has a mobile version of this services available only in the App Store.

NokScoot Reviews of Passengers
Since the airline is not a international major airline, there are no NokScoot reviews found on Airlinequality, Trustpilot and Airlinerating. However, we noticed a forum was actually starting on TripAdvisor. Let’s have a closer look.

On TripAdvisor, 13 NokScoot reviews had gave an almost perfect score for the Thailand-based airline. Majority of the reviewers are even considering their NokScoot experience as their best flight ever. Others have mentioned appreciation by: “Perfect flight” and “Beyond my expectation”. To see more of these NokScoot reviews, click here.

How To  Reach Them?

  • NokScoot Reviews-logoWebsite URL:                     www.nokscoot.com/en/
  • Contact Number:               +66 2 021 0000
  • Contact Email:                   Jirachart_Sadhu@singaporeair.com.sg
  • Fax Number:                     +66 2 632 9788
  • Head Office Address:         12th Floor, Silom Center Building,
                                              2 Silom Road, Suriwongse District,
                                              Bangrak, Bangkok 10500, Thailand

Since this is a joint venture of two popular low-cost airlines and even if the airline was recently established, it is safe to say that NokScoot was actually more interesting to fly with more than Nok Air itself. The two creative airlines (Nok Air and Scoot) had already build up their own reputation and standing since they were established. But let alone, NokScoot had made its own pretty face for just a year and a half.

This is a good example of a successful partnership of two countries. We are looking forward to hear more about NokScoot in the future.


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Nok Air Reviews

Thailand’s low-cost airline was established in February 2004 as an air carrier that operates 24 domestic services to routes within Thailand. Nok Air is actually the budget airline of Thai Airways (Thailand’s flag carrier). Nok actually means “Bird” in Thai, which explains why their fleet is designed that way. Well, if you’ll ask me, I find the design of Nok Air’s aircraft to be unique and catchy since it’s the main reason how I learned about them and ended up writing a review.

The company’s slogan was derived from the land of smiles, as they say “We Fly Smiles” they certainly do. Nok Air has a fleet size of 29, which majorly consists of Boeing. Now, the airline doesn’t only cater domestic routes, but also to 4 international routes to Myanmar, Vietnam and Singapore. Nok Air operates at Don Mueang International Airport while being managed by their CEO, Patee Sarasin.

Latest Conflict in Nok Air
Nok Air Reviews-conflict
Beginning in mid-February 2016, Nok Air cancelled numerous flights. The resignation of 17 pilots that followed a 14 February work stoppage by about 10 pilots and the 25 February announcement of an extension of flight cancellations 10 March cast doubt on the airline’s competence.

They issued several contradictory stories to explain the cancellations. These include dissension between Nok Air management and cockpit staff, charges of nepotism, and questions about pilot loyalty.

The problem actually arose after Thailand tightened its aviation standards to comply with the European Aviation Safety Agency. The CEO had actually disqualified some pilots as said on local media.

To remedy its shortage of pilots, Nok Air may be permitted to boost the number of its pilots beyond the 40 percent cap mandated by Thai law. Nok Air hired 32 new pilots, bringing their total to 212.

On Board, PC and Mobile ServicesNok Air Reviews-on boardFlying with Nok Air is fun, as one passenger said. We shouldn’t be expecting much from a budget airline since it just offers flights to short routes within Thailand. But Nok Air had exceeded the normal low-cost airline services. Flight attendants were recognized even on social media with their friendliness and professional attitude towards the passenger. Snacks are offered on board and inflight menu is given if in case customers prefer another selection.

pageThe official site of Nok Air is yellow themed like Scoot Airlines, well they’re somehow related since they have already have a joint venture with this airline of Singapore and named it “NokScoot”. Moving forward, the website provides all relative airline information that a traveller needs before and during his booking. The option to learn and join their frequent flyer program Nok Fan Club is also accessible on the site.
Nok Air Reviews-mobile app
Nok Air also had extended their service through mobile application, they also have a mobile version of their official site by changing the URL from ‘www’ to ‘m’.  The travel app of Nok Air had gathered recognition online from reviews in iTunes and Google Play store.
Nok Air Reviews-logoNok Air Reviews of Passengers
Seems like even if the airline is suffering from pilot shortage, they can still provide quality of service. According to 64 Nok Air reviews online, the Thai budget airline had made passengers well accommodated before, during and after the crisis. Which only means that the airline is good at maintaining their standard service even in business calamity. But some Nok Air reviews are still showing complaints over the inflight services. However, these were properly dealt by the cabin crew.

How To Reach Them?

  • Website URL:                 www.nokair.com
  • Contact Number:           +662-900-9955
  • Contact Email:               sanjai.boo@nokair.com
  • Fax Number:                  +66 2 627 9830
  • Head Office Address:     3 Rajanakarn Building, 17th floor, South Sathorn Rd, Yannama,
                                          Sathorn, Bangkok, 10120, Thailand

I personally want to fly with Nok Air, first because the aircraft looks cool. Second, the airline staff are professional. Third, because they value their passengers. And lastly, because their service is incomparable. I respect the airline as much as I love other major airlines. Who knows? Maybe in the future, they can be the flag carrier of Thailand and be part of the Top 100 Airlines in the world.

Feel free to leave a comment below.