Tags Posts tagged with "Sunwing"


1 2172

Since it has been a year, we will be starting to write new reviews about the travel sites we once wrote about last year, just to give you a heads up of the current status or changes of a particular online travel agency. Things can change within the span of a year, that’s why we decided on rewriting some of the written travel search engines and give you the freshest feedback for 2016.

In this review, we will be re-talking about Sunwing.

Sunwing Reviews 2016

Sunwing Reviews 2016-Colin Hunter
Colin Hunter

Who won’t be confused after searching for Sunwing? The first thing that you’ll ask, are they an airline or an online travel agency. Well, to give you an unspecific-specific answer, they’re actually both. Since the last time we talked about Sunwing, there were no actual changes on their site. But we quite noticed that their online travel site had slightly been updated. However, given the slight changes, Sunwing was not as popular as when we last wrote a review about them.

As we recall, Sunwing traces its roots back to 2002 as a privately owned travel site by Mr. Colin Hunter. Until now, Hunter is the owner and founding president of Sunwing.ca and the established Sunwing Airlines in 2005.

How does Sunwing work?

The had once been Canada’s fastest growing and most successful companies wherein they offer travel related services such as holiday packages from Canada to the Caribbean, Central America, Mexico, Europe, and USA. Carrying the company slogan “Experience the difference”, Sunwing had literally made a difference within the span of a year. Travellers and loyal customers are not happy with these changes.
Sunwing Reviews 2016-page
Basically, Sunwing is your typical Canadian-based travel site which lets customers search, compare and book for holiday packages, flights, hotel reservations, car rentals and cruise packages. However, even if we noticed slight changes on the layout, it’s still not as good as the other updated or modernized travel sites. Some customers find it hard to navigate which makes them prefer booking with the other travel meta search engines.

Sunwing Reviews 2016 from Customers

After scanning through and reading several Sunwing reviews, questions are clearly answered as to why the travel company had changed in consumer’s status since these reviewers had continuously been sending complaints about Sunwing’s services. Here’s one review that really caught our attention:

“There’s an 80%-99.9% chance you’ll regret giving your money to this company. To make a long story short, I battled with reps from Sunwing for  about 3 years over a cancellation that they were faulty in acknowledging and unwilling to refund.”

We also tried to check on their Sunwing reviews 2016 for airlines, they are not on a good standing as well. According to Skytrax, Sunwing had an overall score rating of 4/10 which was based on 471 Sunwing reviews 2016. To see the complaints and feedback, click here.
Sunwing Reviews 2016-logo
How To Reach Them?

  • Website URL:                       http://www.sunwing.ca/
  • Contact Number:                 1-877-SUNWING (786-9464)
  • Fax Number:                       416 620 4433
  • Head Office Address:           27 Fasken Drive, M9W 1K6, Toronto,Ontario


Sunwing might be better if they merge their travel site and airline. Because these separated pages, but one owner keeps customers confused and doubtful about the overall legitimacy of Sunwing. Several other reviewers had really complained about Sunwing’s page not being modernized, it makes them really anxious and makes them think that Sunwing is not well maintained and it just comes up with not booking with them at all.

Have you booked with Sunwing? Feel free to share your experience below.


Sunwing Review

Online travel agencies and airlines work well side-by-side, but even better, if they work as one.

Sunwing is a travel service provider as an online travel agency and airline at the same time.

Sunwing Journey

Sunwing started out as a travel provider in 2002, as a family-managed business in Canada. In 2005, Sunwing airlines was founded and their operation started on November 17th, 2005. Colin Hunter is the founder of Sunwing airlines and serves as its CEO up to now.

Sunwing CEO, Colin Hunter
Sunwing CEO, Colin Hunter

The current president is Mark Williams who had been the president of Skyservice and had worked with Canadian Airlines and Wardair.

Online Reviews

Sunwing is one of the fastest growing travel providers in Canada, there were a lot of positive reviews from previous customers. Their online travel agency gained a lot of loyal customers who recommend the agency to others.

However, Sunwing airlines received some negative reviews on Airlinequality.com. There were a lot of delayed flights for almost 4 to 5 hours, frustrating many travelers. The great attributes of their airline service is providing a lot of freebies like free snacks, free champagne and vouchers to travelers. The cabin crew was also excellent according to reviews and the value for money is fulfilled with their affordable price rates.

Unfortunately, Sunwing was considered to be “Notorious for delays” according to one of the customers.  The airline got a 4 out of 10 star ranking on Airlinequality.com.

Airlinequality.com rating for Sunwing Airline.
Airlinequality.com rating for Sunwing Airline.

Sunwing’s seats were also targeted for being cramped and providing small spaces.

Looks like Sunwing needs to improve their in flight service big time.

The Website

Sunwing Airline website
Sunwing Airline website
Sunwing.ca Travel Agency
Sunwing.ca Travel Agency

Sunwing has two websites for Sunwing.ca (travel site) and Sunwing airline. The websites are very similar because both of them promote cheap deals. Sunwing.ca however features more travel service options and more deals with discounted prices.

Booking flights and managing bookings is available on both sites. In flight services and information can be seen on the sunwing airlines website.

So to sum it all up, Sunwing.ca focuses on deals and promotions while Sunwing airline provides information about their airline service.

Customer Service

Sunwing’s customer support is available all day of the week with specific hours each day.

  • Monday to Friday –  8:30am – 12:00am EST
  • Saturday –  8:00am – 8:00pm EST
  • Sunday –  8:00am – 8:00pm EST

They provide a feedback section for customer suggestions and complaints with email support. They also provide a FAQs page on both websites for general questions and information.


Sunwing offers an economy class.

Every passenger has the opportunity to upgrade their in flight service by availing the ElitePus.

The ElitePlus includes complimentary meals, wine, towel service and more. To find out all of the extra services provided by ElitePlus, click here.

Hot towel service, soft drinks and hot tea and coffee are complimentary for all flights. Snacks and fresh bistro meal with champagne are complementary only for flights exceeding 3.5 hours. A welcome glass of sparkling wine is exclusive for Las Vegas, Florida and domestic flights only.

Baggage allowance for carry-on is 5kg, check in baggage allowance is 20kg, ElitePlus passengers gets 30kg each. For more details about their baggage policy click here.


Sunwing Airlines’ main hub is located in Toronto, Ontario, Canada and their fleet size is a total of 17 Boeing 737-800 aircraft. In the 2014 Consumer Choice Award, Sunwing received the award for Aircraft Charter Services for the Greater Toronto Area. There are over 1,500 employees working for the company.

Contact information

                                http://www.sunwing.ca (Travel Agency)

  • Contact number: 1.877.877.1755(Sunwing Airline) 1 888 495 8501. (Travel Agency)
  • Fax Number: 416.620.4433 (Sunwing Airline) 416.620.4433  (Travel Agency)
  • Head Office Address:  27 Fasken Drive Toronto, Ontario M9W 1K6 Canada


Immediate improvements are needed for the airlines’ progress, especially with delayed flights. From a travel agency, to running their own airline, Sunwing already proved something and now, they just need to prove some more. Did you had a productive time reading this Sunwing Review? Feel free to leave your comments.