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Porter Airlines Reviews

Porter Airlines is the recipient of the Skytrax award for best regional airline in North America for two straight years, 2014 and 2015.

Porter is not that big compared to giant airlines like Air Canada but when it comes to providing travel services, Porter is truly on the top list of best airlines in Canada.

On February 2nd, 2006, Porter airlines was founded and after some major preparations, they were in business on October 26, 2006.

Porter Airlines’ main hub is the Billy Bishop Toronto City Airport, located in the Toronto, Islands. Being a regional airline, Porter’s fleet size only includes 26 airliners. Porter’s operations is only for Ontario and Toronto offering 21 trip destinations for only Canada and USA.

Robert Deluce is the current CEO of Porter airline and is also an executive for Air Ontario and other airlines.

Robert Deluce, CEO of Porter Airlines
Robert Deluce, CEO of Porter Airlines

Porter was acknowledged by many passengers for their excellent services in all factors. The website interface is user-friendly and every customer finds it easy to manipulate when they are booking for flights and other travel arrangements. The established communication between Porter and its customers is very active through their website. Business is really good for Porter these days.

Passengers also appreciate the warm, kind, and caring service of the crew from security guards to the attendants. Porter is also known for serving good eats and drinks with tasty snacks. The lounges of the airline had free wifi with a fast connection speed. Another pleasant thing was they provide free coffee and cookies, a delightful treat indeed.

Porter also offers a bus ride from Royal York Hotel to the ferry dock at the foot of Bathurst Street. Porter dispatches Blue Bird Corporation Ultra LFs to assist passengers in reaching their destination on land quickly.

Value for Money

Porter offers affordable prices, they strive hard to maintain good quality and quantity to gain and retain loyal customers. Fortunately, they did manage to earn many people’s trust.

It is very possible for Porter to expand in the near future. But right now, it is doing a great job as a travel services provider for Toronto and Ontario.

Charity services

To make things even better, Porter offers charitable support. A charity can submit an online application following these requirements;

  • The exact request of Porter
  • Key event details, including venue, attendees, cause, etc.
  • An alignment with the Porter brand
  • Category exclusivity (i.e. no other transportation provider)
  • Full details of recognition and promotion offered to Porter, including logo placement, printed materials and advertising, live mentions, social media, etc.
  • A list of sponsors who have committed to date
  • Event timeline, highlighting important deadlines (print, etc.)
  • A commitment to provide a written post-event summary (e.g., how much money was raised)

There are also policy’s presented to be followed;

  • Be for a registered charity or not-for-profit organization
  • Be submitted with a minimum of 60 days notice prior to the event
  • Address a community need and provide direct impact to the community served
  • Support local needs in Porter-served communities
  • Be complete

This is really an admirable thing to do, Porter’s services don’t only apply to travelling by air but also helps those in need.

In a Nutshell

Porter Airlines Reviews

For nine years now, Porter Airlines has served their passengers with integrity. No doubt that the airline was voted as the best regional airline for two consecutive years. The way they do business is good and professional, amazing job for Porter. Bravo.


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Porter Airlines Logo

Porter Airline

Established privately with the Porter Aviation Holdings, the Porter Company has history with some of Canada’s best airports, Billy Bishop being one of them (dating back to as far as 1939). Since its establishment, the Company has been able to harness and harmonize with a number of investors.

Porter Airlines

The Interface of an Advantage:

As an online portal of the company, the website acts as a perfect communication tool between the business corporation and the customers. With its easy to understand and easy to use software, the website’s homepage is self-explanatory and simple. Critically viewing this aspect, this kind of interface simply adds to the customer service credits. Furthermore, user reviews report a high degree of satisfaction regarding the queries asked, and a commendable 24/7 service. The overall reputation of the website and the company rates to excellent on online polls.

The Offers of a Lifetime:

The Company proves now and again that it puts its customer’s first rather than money making tactics. As opposed to most of the other flight companies where business is gold and the customers have to deal with hassle of customs and airports, unanswered queries and fluctuating prices, Porter comes with a reassurance of being customer-friendly, with some simple, yet highly important gestures. These gestures begin from the strategic placement of its airport right down to every staff member that the company has ever employed.

The airport in question is in Toronto, and is downtown. What does this mean? It means you have easy access to it. It means that the area of maximum traffic has been organized. It means that the company has struck gold again. Furthermore, it promises a quick service, so that the airport is not a scene of hustle and bustle and harassed faces checking watches every minute. According to online polls that have been conducted to review the company’s reputation and check for scams, the customer service reaches a level of excellent, with most claiming that the flights were on time.

Thirdly, the company brings a friendly staff for its customers. Added to this is the bonus of- wait for it- free wine and snacks, delivered to your seat in glassware and well cleaned plates. The very gesture of this first class VIP treatment of everybody makes this review even more flattering for the company. The planes have been made more comfortable, with the omission of the middle seat in the second and third class areas, and the expansion of the place per seat to 32 inches. You want to stretch your legs? You can.

The lounges of Porter have been made comparable to the flights in terms of comfort. A critical appraisal of this step must be mentioned because waiting for a flight is the most cumbersome part of travelling. The lounge offers newspapers free of cost, with Wi-Fi and light snacks, also completely free.

These simple yet flattering gestures have won the company many customers, and as though this wasn’t enough, the company has come up with the VIPorter Rewards idea. The idea states that the customers earn points when they use Porter and sign up on the website. The more the points, the more you have the chances of flying to the destination of your choice, and that too free of cost.


The word “free” seems to be second nature to the Company. With a customer service of one of a kind and facilities that do not only make your journey easy but also understand you, the company has received excellent customer reviews and high ratings on online polls. Conclusively speaking, attempts to prove that this all is a scam have failed miserably. The Company is safe, efficient and should be given a try once if you are in Toronto.