Tags Posts tagged with "OTA"


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Is FlightHub Legit

FlightHub is an online travel agency that sells airline tickets, hotel accommodations, car rentals, and cruise trip tickets. It’s a Canadian company that, according to their website, aims to make traveling easier, cheaper, and readily available. While such goal isn’t unique to FlightHub—nearly all OTAs have this objective—their service quality certainly differs. So, is FlightHub legit? Let’s find out.

A look at FlightHub

Is FlightHub Legit - FlightHub Website

FlightHub is an Ontario-based company that launched as an offline travel agency more than two decades ago. It used to sell unused flight tickets at a discounted price. Before the internet, the company only operated from their office and also sold tickets via phone calls. As the internet became globally available, FlightHub decided to transform into a web-based business. Their transformation from a brick-and-mortar travel agency to an OTA was made possible by expanding their team of travel agents and also hiring programmers, web designers, and customer service representatives.

Why should you use FlightHub? According to their website, they provide instant e-ticket delivery, the cheapest price, an all-in pricing with no hidden or extra fees, and a support department that helps customers from beginning to end.

What customers think

It’s not surprising to find thousands of FlightHub reviews online considering how long this company has been in business. What’s surprising, however, is the fact that people are actually posting positive reviews. If you’re the type to read customer’s opinions online then you know that people are more keen to post their negative. Of course, there are still some who said that FlightHub’s customer support isn’t as good as the company claims them to be. Below are some customer reviews that may give you an idea whether or not to do business with this online travel agency.

Is FlightHub Legit? - FlightHub Reviews 1

Flight Hub is my GO TO. They have the best rates, reputable and trustworthy. I dont like givng my credit card info to just any online site

     — Niteecha

Is FlightHub Legit? - FlightHub Reviews 2

I have used flight hub a number of times and enjoyed my experience. I think the only frustration I have had it that my mbna MasterCard never works so I can’t collect the points. When I call in to flight hub they say it is on the credit card company’s end and when I call the credit card they say there is nothing holding up then transaction on there end and it must be flight hub. I am not sure if there is a way for me to get it to work.

     — David

Is FlightHub Legit? - FlightHub Reviews 3

Thanks FlightHub! I was looking to book myself on the same flights as my boyfriend (we used RBC points for his) and found it to be extremely easy. I was pleasantly surprised by this, as the round trip flights were multi-airline with layovers. I would for sure be using FlightHub again.

     — Kayla Boyd

Is FlightHub Legit? - FlightHub Reviews 4

I am happy with getting the best possible price, with a combination of air carriers. Would have rated a 5 star experience, but session timed out once, as I was arranging details with other passenger. I really like the reminder notes to wait as your booking is loading.

     — Danene Kresier

Contact FlightHub

If you want to get in touch with the company or FlightHub’s customer support team, kindly refer to the details below.

Our verdict on FlightHub

Online travel agencies are always under fire for the flaws of their services. What many do not realize is that prices, ticket availability, and the quality of service during flight is no longer under the agency’s control. Before booking with FlightHub, or any OTA, know that they are merely distributors of tickets and other travel services. Also, OTA websites can sometimes have some down time due to system updates and other technical reasons. If the FlightHub website or mobile app crashes, it’s always a good idea to contact them directly.

So, is FlightHub legit? With the company’s 20+ years of experience, thousands of satisfied customers served, and decent services, we say that yes. FlightHub is legit.

Want to try out their website? You can do it by just searching for the flight, hotel, cruise, or car rental service via their homepage. If you want to get email updates for the cheapest flight tickets, try signing up for an account. Let us know what you think!


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Since it has been a year, we will be starting to write new reviews about the travel sites we once wrote about last year, just to give you a heads up of the current status or changes of a particular online travel agency. Things can change in a span of a year, that’s why we decided on re-writing some of the written travel search engines and give you the freshest feedback for 2016.

In this review, we will be re-talking about Airbnb.

Airbnb Reviews 2016
We got to admit, Airbnb is too mainstream that it was alleged to be the most reliable and fastest growing travel rental site. As you remember, in October 2015 we wrote a review about Airbnb, if you’ll click on the link it will pretty much tell you how Airbnb started or originated. Airbnb stands for Airbed & Breakfast which was founded in August 2008 by Joe Gebbia and Brian Chesky. It’s almost 8 years, since the company had started, but it seems like consumers are not really as happy as the business sounds. Now, let’s take a closer look about Airbnb.

How does Airbnb work?
This image below, specifically explained where was the company logo originated from:
Airbnb Reviews 2016-logo definition
Airbnb didn’t change their interface since the last time we wrote about them, but what captured our attention was, the background image now is moving. To simplify things, Airbnb caters two kinds of services for “The Guest” and “The Host”, which both can be us. The Guest is basically the customer looking for a rental place and The Host is the one who owns the rental place.

But the biggest problem Airbnb is facing right now, is majorly on the management between The Host and Airbnb itself. That makes customers most of the time unhappy and unaccommodated with their concern, leaving their consumers confused as to whom they shall complain. Let’s check some of Airbnb reviews 2016.

Airbnb Reviews 2016 from Customers
The most recent Airbnb reviews 2016, is this news site that even gathered 6 reasons why we should reconsider other sites (take your time to read):

Other Airbnb reviews 2016 were posted yesterday by Forbes which talk about the unnamed New York hosts which were accused of not paying taxes on the income and, in some cases violating the New York housing laws. If you’ll remember, this brought a suit against Airbnb. But on a positive note, slowly the company had learned to start paying taxes.

How To Reach Them?

  • Website URL:                    www.airbnb.com
  • Contact Number:              +1-415-800-5959 / +1-855-424-7262 (toll-free)
  • Contact Email:                  brian.chesky@airbnb.com
  • Contact Page:                   https://www.airbnb.com/help/contact_us (24/7)
  • Fax Number:                    (800) 738-3350
  • Head Office Address:        888 Brannan St., San Francisco, CA 94013, United States

Airbnb Reviews 2016-conclusion
However, given this news, Airbnb reviews 2016, the infamous home-sharing site had not won the favor of its own consumers. On Trustpilot, out of 1,008 Airbnb reviews 2016, they gathered an overall score of 2/10 rating. This will leave you questioning “Are they really reliable?”. I guess, the problem they are currently facing nowadays really had brought them down. It’s best if they should manage their hosts properly to assure customers or “The Guest” a pleasant service.

Feel free to leave a comment below.


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Since it has been a year, we will be starting to write new reviews about the travel sites we once wrote about last year, just to give you a heads up of the current status or changes of a particular online travel agency. Things can change in a span of a year, that’s why we decided on re-writing some of the written travel search engines and give you the freshest feedback for 2016.

In this review, we will be re-talking about Booking.

Booking Reviews 2016

Booking Reviews 2016-Darren Huston
Darren Huston

When did Booking.com was founded? It wasn’t directly a creation by one person. The birth of the travel site was a merged from two booking sites in 2000. Bookings.nl of Geert-Jan Bruinsma and Bookings.org (Bookings Online) of Sicco and Alec Behrens, Marijn Muyser and Bas Lemmens. The name and URL were changed to “Booking.com” and the first CEO of the merged booking site was Mr. Stef Noorden.

Now, Booking’s parent organization is The Priceline Group, since they acquired the travel company for  USD133 million, which makes Kayak, Agoda, Priceline, Rentalcars and OpenTable its sister companies. Booking.com changed its name to Booking.com Limited and is now being led by their current CEO, Mr. Darren Huston who was formerly the president of The Priceline Group and the executive of Microsoft Corporation. It is quite obvious that the leader of Booking is one of the most respected CEOs of his generation.

How does Booking work?
To be honest, the first time I saw Booking, I thought it was an extension of Facebook in providing travel related services. Booking’s heading seems to be similar to Facebook’s. Booking had played a major role to the growth of Priceline from almost being bankrupt in 2002. The booking site offers the option to search and compare for the best deals from over 873,505 properties internationally.

Booking Reviews 2016-mobile appResults can be customized to 40 other languages and currencies. Booking has a mobile app of these services, available on both the App Store and Google Play Store. Another good thing about Booking is their customer service is operational 24/7 and their global team helps customers in English plus over 40 other languages.

But a good old friend of mine told me “If it’s too good to be true, then it’s not true”. I guess, he was right about that:

Booking Reviews 2016 from Consumers
Booking only shows “Review Centre” appearing to have 4.⅗ score rating from 10,064 Booking reviews 2016. But it doesn’t direct you to the page of ReviewCentre. I did try to check it manually and saw the most recent posted Booking reviews 2016 are all 1 star comments sharing about their unpleasant experience with Booking. Aside from that, when we tried to search for more Booking Reviews 2016, this is what we found out:
Booking Reviews 2016-complaint
The image says it all “Complaints”.
Booking Reviews 2016-logoHow To Reach Them?

  • Website URL:                       www.booking.com
  • Contact Number:                 1800 1 114 2126
  • Contact Email:                     customer.service@booking.com
  • Head Office Address:           Herengracht 597 Amsterdam, Netherlands 1017 CE, Netherlands

In A Nutshell
Even this icon on the left seems like the mobile icon app of Facebook. Geez, does Booking even have any slight originality? Judging through Booking reviews 2016, the booking site is definitely just a pretty face with too much flowery company description. I think Mr. Huston should at least look after the consumer complaints. But for now, Booking is not the best option for your travel itineraries.

Feel free to leave a comment below.


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Farecompare Review

The unsung hero in the Online travel industry is the Internet. The Internet is the most important part and why online travel agencies exist in the first place.

One agency who owes the Internet a big one is FareCompare.

Origins and Ownership

Rick Seaney and Graeme Wallace are the founders of FareCompare in 2004 with the supervision of XXI Technologies. Seaney and Wallace also co-founded XXI Technologies in 2000 .Seaney is the current Chief Executive Officer of FareCompare while Wallace holds the position of Chief Technology Officer.

What people are saying

FareCompare is one of the fastest growing travel planning websites, well that’s what they say on their “About us” page.

There were some reviews about their services and it’s not looking good for the agency. Negative reviews stating that FareCompare’s deals are not reliable at all. According to the reviews, most of the deals presented on the agency’s website are not valid. Their customer support also took some beating, one traveler was furious when he was on hold for 40 minutes and then halfway around booking his flight, his call was disconnected, so he tried calling again and disconnected once more.

Positive reviews from loyal customers defended the agency’s reputation by pointing out their strength. One particular attribute is their sophisticated airfare comparison that monitors flight deals and presents the cheapest one to the buyers. Nothing new really.

The Website

The website mainly allows customers to look for flights and hotel reservations easily. Other than flights and hotels, the website provides travel tips and advice for travelers to make the best out of their travel deals. There are also unique features that deserve to be mentioned, one is the “Ask Rick,” feature. Rick Seaney the CEO of FareCompare records podcast about travel management on the website for customers to listen to. They also include news about different travel factors with statistics.

Unfortunately, there were negative reviews about their website, being cluttered and full of pop-ups.

Customer Service

Their customer service phone line is open 24/7 for customer assistance. Review and cancellation of flights is also allowed on their website, just make sure you have your trip number. They also have email customer service mostly for notifying customers about the latest deals and updates about the company. To gain access to information, a FAQs page is uploaded on their website. Going back to the reviews, past customers say that the agency’s customer service is not efficient. Not good, maybe they need to evaluate and make improvements asap.


FareCompare’s main products are travel services and airfare information. Most agencies focus on promoting deals, FareCompare probably wanted to stand out, but there are many agencies just like them.

Their headquarters is located in Dallas, Texas, USA. FareCompare was nominated for World’s Leading Flight Comparison Website in 2013 and 2014 by World’s Travel Awards, but that’s it they were only nominated because in both years they lost to Kayak and Dohop.

FareCompare’s contact information

  • Website URL: http://www.farecompare.com/
  • Contact number: +1 877 477 7441
  • Head Office Address: FareCompare LP 18111 Preston Road, Suite 800 Dallas, TX 75252


FareCompare aims to assist travelers with their planning, were they able to do so? To base everything on facts, the agency might be facing a serious challenge regarding their gaps and the negative reviews online that can be accessed by millions of people. Did you find this FareCompare review helpful? Feel free to leave a comment below.


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Service and trust works side by side, if you want people to trust you, you have to provide good service, if you want your service to continue, you have to earn people’s trust.

Now, did Yatra manage to earn the trust of its customers with their service?

Foundation and Operation

Yatra was founded on August 1st, 2006 in Gurgaon, Haryana, India by three visionaries, Dhruv Shringi the current CEO, Manish Amin the CIO and Sabina Chopra the COO.

Dhruv Shringi, CEO and Co-founder of Yatra
Dhruv Shringi, CEO and Co-founder of Yatra

Shringi was born on July 14th, 1973 in India, he holds a MBA from INSEAD and is also a qualified Chartered  Accountant.

Yatra was the second largest online travel website in India by 2012. How are they doing today?

What people are saying

Mouthshut.com provided a section for customers to write their feedback about Yatra. There were a mixture of good and bad reviews, some were saying that Yatra is the “King of offers,” while others call them “fraud and cheaters.” However, according to the results, 77% of the reviews gave Yatra one star and only 6% gave five star.

Most of the negative reviews were detailed and long, it seems that Yatra tends to mislead people with their offers especially with their packages. Do they do it on purpose or were they just honest mistakes? A fellow from India was disappointed when he found out that the “full package,” he reserved didn’t include baggage. When he complained, the company asked for extra charge for baggage allowance.

Yatra is being accused of providing fake promotions by angry customers. It may seem wrong for this accusation to be too harsh, but the thing is, those reviews were written to explain truthfully how they were deceived by Yatra.

The Website


Yatra’s main promotion is their “super savers” deals, customers can book flights in seconds. Checking and altering flight status can only be done if you have an personal account on their website.

Availing hotel reservations, car rentals and train transportation can be managed on their website. According to their website, over 30,656,710 travelers trust their service, the painful thing to consider is, happy customers don’t usually think about posting positive reviews online. Their website looks really good, all information is organized and easy to navigate.

Portable Yatra


By using their mobile app, people can easily browse flights deals on their smartphones. Not only that, hotels, buses, trains and other travel services are accessible through their application.

Customer Service

Their customer service is not available 24/7, here are the phone numbers and office hours for phone support.

Travel Product Phone Number Sales Support Timings Service Support Timings
Domestic Flights 1860  200 0800 Only available Booking Online 06:30-00:30
International Flights 1860  200 0500 06:30-00:30 06:30-00:30
Domestic Hotels 1860  200 1000 10:00-00:30 06:30-00:30
International Hotels 1860  200 0900 10:00-21:00 10:00-21:00
Domestic Holidays 1860  200 1800 10:00-00:30 10:00-00:30
International Holidays 1860  200 0900 10:00-22:30 10:00-21:00
US to India Flights 1 888 469 9287 24 x 7 24 x 7

They also provide email support by allowing customers to submit their complaints. A FAQs page is also included to provide the information customers need.


Their main office is based in Gurgaon, Haryana, India. Yatra won three awards at the India Tourism Awards 2012-2013. The awards were:

  • Outstanding performance as a Domestic Tour Operator (Rest of India)
  • Outstanding performance as a Domestic Tour Operator in Jammu and Kashmir
  • Outstanding performance as an Inbound Tour Operator.

Contact information

Website URL: http://www.yatra.com/

Contact numbers:

Domestic Flights 1860  200 0800
International Flights 1860  200 0500
Domestic Hotels 1860  200 1000
International Hotels 1860  200 0900
Domestic Holidays 1860  200 1800
International Holidays 1860  200 0900

Head Office Address: Gurgaon, Haryana, India

Company Overview

It’s hard to tell the current stature of Yatra right now, but they seem to be surviving after all these years. Regarding those negative reviews, no company is perfect, eventually they’re going to bump heads with frustrated customers. Still, Yatra needs to prove their credibility by expanding and being more active about their service.