Tags Posts tagged with "makemytrip"


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​Since it has been a year, we will be starting to write new reviews about the travel sites we once wrote about last year, just to give you a heads up of the current status or changes of a particular online travel agency. Things can change in a span of a year, that’s why we decided on re-writing some of the written travel search engines and give you the freshest feedback for 2016.

In this review, we will be re-talking about MakeMyTrip.

MakeMyTrip Reviews 2016

MakeMyTrip Reviews 2016-Deep Kalra
Deep Kalra

The Indian travel site said to be the number one online travel agency in India was founded in 2000 by Deep Kalra and began its journey in the US-India travel market. Before Deep established MakeMyTrip, he was the vice president of business development for GE Capital and a graduate from Indian Institute of Management Ahmedabad. This history pretty much explains why the travel company is well managed by their founder and CEO.

​​How does MakeMyTrip work?
MakeMyTrip was created to empower the Indian traveller with instant booking and comprehensive choices. We personally love how MakeMyTrip looks like, the services let customers search and compare for flight bookings, hotel reservations, holiday packages and even transportation services. The right hand of the page promotes their latest offers via flashing images of holiday deals. The language of the site isn’t a problem, but in case travellers want to change the country of origin for the page, the option is located at the top right.
MakeMyTrip Reviews 2016-page

Tmobile apphe travel site had already extended their services to mobile application. The travel app of MakeMyTrip is available on the App Store, Google play Store and Windows Store. It is said that the mobile app will offer exclusive deals if travellers will make bookings directly from their mobile. I wonder how does it go though.

Now let’s check the credibility of MakeMyTrip.

MakeMyTrip Reviews 2016 from Customers
When I entered the keysearch “MakeMyTrip Reviews 2016”, all I got was complaints. It seems like compared to last year, the said-leading Indian travel site is still garnering negative feedback from its consumers. According to 198 MakeMyTrip reviews 2016 on ConsumerAffairs, the travel company got an overall score of 1/5. To see the following comments and continuous complaints. Click the link below:
MakeMyTrip Reviews 2016-logoHow To Reach Them?

  • Website URL:                     www.makemytrip.com
  • Contact Number:               1-800-102 8747 (toll free)
  • Contact Email:                   service@makemytrip.com (domestic flights)
                                             Internationalbookings@makemytrip.com (international flights)
                                             hotelservice@makemytrip.com (hotels and holidays)
  • Head Office Address:        MakeMyTrip India Pvt. Ltd., Tower A, SP Infocity 243,
                                             Udyog Vihar, Phase 1 Gurgaon, Haryana – 122016, India

It seems like MakeMyTrip was just all pretty face. I was actually amazed at first with how their page looks like, their services and even the mobile app’s offer and functionality. But I was just disappointed after reading MakeMyTrip reviews 2016. We really need to make thorough research over one travel site before making a booking because we can just rely on how good looking they are. If this was the best Indian travel site, then I wonder how the rest of travel sites in India work.

Feel free to leave a comment below.


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MakeMyTrip.com Reviews

Online Travel Agencies and newspaper publications have similarities. In order to stay in business they have to distribute credible information. People have the power to destroy an online travel agency’s reputation.

Let’s see if MakeMyTrip is included with the reliable agencies or is one of the tricksters in the industry.

Deep Kalra founded Makemytrip in 2000 and is also the current CEO, looks like he really love his job. Makemytrip is India’s leading online travel company, Kalra was also featured in Forbes India for his success in the industry.

Deep Kalra, founder and CEO of MakeMyTrip
Deep Kalra, founder and CEO of MakeMyTrip

What people are saying

Now, let’s see what recent Makemytrip customers have to say about the agency’s service. Upon reading some online customer reviews, Makemytrip might be experiencing an all time low.

Frustrated customers had many complaints regarding the agency’s multiple mistakes in processing of flights. According to some reviews, Makemytrip has no value for money at all. Customers request for cheap flights are being diverted to deals with higher fares by the aggressive service representatives. For example, if a customer wanted to book a cheap flight, customer service representatives would prolong the conversation and go out of their way to promote higher fares.

There were positive reviews on TripAdvisor, unfortunately those reviews were dated back in 2012. The most recent reviews are very bad.

The Website

Their website is nothing new, but the interface is user-friendly. Mostly everything is accessible from the home page. There is a check in button for travelers looking for flights, cheap deals are presented for travelers on budget. It’s possible to alter your flight through customer service, however, most complaints online are directed towards customer service. Travel arrangements can be easily managed, they also offer bus and train transportation.

MakeMyTrip.com Reviews website

Customer Service

Their customer support is open 24/7 and a FAQs sections is accessible for commonly experienced issues. Makemytrip also offers email service for additional information. Here are the descriptions to Makemytrip’s customer service from customers, “unresponsive, dumb people, unprofessional and unethical.”

MakeMyTrip.com Reviews


Their main slogan is “it’s all about travel…,” pretty good but the question is, were they able to fulfill their job as an online travel agency? Their head office is located in India Pvt. Ltd., Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon, Haryana – 122016, India.In 2012, Travel Distribution World Asia Awards named Makemytrip as the best travel innovator. Makemytrip was also the most visited travel website from 2005-2009 according to ComScore, it would be probably better if the award was most trusted travel website. In 2013, Makemytrip was a dominant market-leader with 47% market share.MakeMyTrip.com Reviews

Here is the contact information for Makemytrip

  • Website URL: http://www.makemytrip.com/
  • Contact number:(0124 462 8747) or (0124 289 8747)
  • Contact Email: Domestic Flights – service@makemytrip.com

                                   International Flights – Internationalbookings@makemytrip.com

                                   Hotels and Holidays -hotelservice@makemytrip.com

  • Head Office Address: India Pvt. Ltd., Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon, Haryana – 122016, India


We hope these MakeMyTrip.com reviews were helpful, they unfortunately are not doing so well, Makemytrip really needs to be critical and careful in operating their business. Remember that the customer is always right, not the customer service agent. Makemytrip is India’s number one travel site, do you think they deserve that title?

Feel free to leave your comments below.