Tags Posts tagged with "Hotel"

Hotel

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Since it has been a year, we will be starting to write new reviews about the travel sites we once wrote about last year, just to give you a heads up of the current status or changes of a particular online travel agency. Things can change in a span of a year, that’s why we decided on re-writing some of the written travel search engines and give you the freshest feedback for 2016.

In this review, we will be re-talking about Agoda.

Agoda Reviews 2016

Agoda Reviews 2016-Robert Rosenstein
Robert Rosenstein

Agoda came from the idea of its founder, Michael Kenny, in 1997 after he saw the potential of the Internet for travel services. One of the largest hotel booking sites now was originally established in 2007 in Thailand. Though, Agoda Company Pte Ltd. was acquired by The Priceline Group making them their parent company. The Singaporean online hotel reservation site and registered trademark of AGIP was founded by Michael Kenny. The aim of the company is to provide hotel reservations mainly focusing on Asia Pacific.

Now, it’s managed by Agoda’s co-founder, Robert Rosenstein, since November 2015. The 49-year-old CEO of Agoda is an active investor in Internet startups and has held various positions in ecommerce and online media enterprises.

How does Agoda work?

Agoda is known for using the Merchant Model approach in the online travel industry, for collecting upfront payment for room nights booked. We noticed that Agoda had updated their official site and had modernized the layout of the web page.
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But, this didn’t affect the functionality of Agoda. It actually made it more look like a professional travel site. Customers can switch the option of searching from Room to Flights or vice versa. For customers without any idea where to go, recommended explorations are shown below.Agoda Reviews 2016-mobile app
Agoda has a mobile app wherein customers can access the same services of the PC version on their mobile phones in iOS, Android, and Windows. The travel app lets travelers search, decide, book, and access information about Agoda. The recent update of the app really helped customers a lot in their own hand travel needs.

Agoda Reviews 2016 from Customers

Let’s take a closer look at what customers have to say about Agoda’s performance and services this year. It seems like the hotel booking site had been keen on developing their travel services. After reading several Agoda reviews, we are convinced that despite the discreet popularity of Agoda, it had ranked with major popular travel sites. They had been acknowledging complaints and suggestions.
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How To Reach Them?

  • Website URL:                   http://www.agoda.com/
  • Contact Number:             +44 20 3027 7900
  • Contact Email:                 CS@agoda.com
  • Head Office Address:       20 Cecil Street, #1401 GSH Plaza Singapore, Singapore 049705 Singapore

Conclusion

We are impressed with the changes and improvement of Agoda so far. Good job to them! What’s nice about Agoda is they don’t just want to look good, but also they also want their customers to feel good about them. However, we failed to find recognition awarded to Agoda, but this doesn’t make them bad; though, it is still safe to do your own research before booking with any online travel agency.

Feel free to leave a comment below.

 

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Since it has been a year, we will be starting to write new reviews about the travel sites we once wrote about last year, just to give you a heads up of the current status or changes of a particular online travel agency. Things can change in a span of a year, that’s why we decided on re-writing some of the written travel search engines and give you the freshest feedback for 2016.

In this review, we will be re-talking about Venere.

Venere  Reviews 2016

Venere must be a misspelled city of Italy (Venice) or a slang term for “Be Near”. Whatever has been the origin of the name itself, the fact about Venere rather than being a hotel, b&b, and apartment search engine is Venere was founded in 1995 by Marco Bellacci. Venere’s name was actually originated from Venus. As we noticed, Venere’ symbolic logo shows a similarity of the painting of “The Birth of Venus” by Sandro Botticelli in the mid 1480s. Venus is known as the goddess of love and beauty; let’s see if the beauty of Venere had reached  the hearts of their consumers.
Venere Reviews 2016-page
Moving forward, Expedia bought and took over Venere in July 2008 after the retirement of the founder. Now, the management of Venere is under the CEO of Expedia, Dara Khosrowshahi, but not Expedia and Venere alone. He also operates over 150 booking travel sites such as Hotels.com, Hotwire, Egencia, and Trivago.

How does Venere work?

There’s no change made on Venere since the last time we checked their official site. The only change we noticed is the featured destination on their background, from Paris to Rome. Like the basics, Venere lets customers search for hotels deals by entering their preferred destination, hotel in mind, or by a landmark and address. But, if the customer doesn’t have any specific place to visit yet, they could use the option below for a random search from their latest hotel deals and offers.

Venere Reviews 2016-mobile app
The most popular cities known for their package deals are Rome, London, Paris, and Venice. Newsletter is their email subscription service wherein customers are given the option to subscribe and receive alerts and deals about Venere’s latest offers straight to their inbox, and save up to 50%.

Venere has a mobile app and it is the extended version of their services for customers who want to access these features mentioned above on their smartphones. The customers are entitled to see the hotel reviews by real guests, search for hotel reservations, b&b, and apartments, almost the same with the website itself. The Venere travel app is available for iOS and Android.

Venere Reviews 2016 from Consumers

On the side of customers’ concern nothing have changed, consumers are still all out on their complaints against Venere services. The same concern arises about bad experiences due to fake offers. Others focus more on complaining about not using this company because their customer service representatives are rude and unprofessional which lead users to advice other potential customers to stay away from Venere.
Venere Reviews 2016-logo
How To Reach Them?

  • Website URL:                http://emea.venere.com/
  • Contact Number:          +44(0)20 3027 7155 / +35 319075302
  • Contact Email:              marketing@venere.com
  • Fax Number:                063 619 2555
  • Head Office Address:    Via della Camilluccia 693 Roma, RM 00135 Italy

Overview

Not alone, the Venere reviews had made an impression to the online hotel and apartments search engine’s poor standing in the travel industry. But also, ever since the founder sold Venere to Expedia, there wasn’t much growth. How long will they last? I guess being bought by Expedia was a bad idea after all.

What can you say about Venere? Feel free to share your thoughts below!

 

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Since it has been a year, we will be starting to write new reviews about the travel sites we once wrote about last year, just to give you a heads up of the current status or changes of a particular online travel agency. Things can change in a span of a year, that’s why we decided on re-writing some of the written travel search engines and give you the freshest feedback for 2016.

In this review, we will be re-talking about Trivago.

Trivago Reviews 2016

The German hotel search engine was established in 2004 by Peter Vinnemeier, Malte Siewert, and Rolf Schrömgens. However, it’s still a big question why Expedia bought 61.6% of Trivago for a stock deal worth €477 million in 2012. Moreover, Trivago has been trying to be improve their standing this year. But, customers still remain doubtful to trust Trivago again.

How does Trivago work?

Trivago hadn’t changed anything with their site’s functionality. It’s still the same with searching and comparing rates from over 900,000 hotels and hotel chains, 250 booking sites including Expedia, Hotels, and Priceline. Though, due to international advertising and TV commercials, the site now receives 300 million monthly visitors, 100 from live markets and is still serving 33 languages.
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Well, I guess their white page gave a clean and formal impression to other viewers of the site. But, the question now, can they keep up with other travel sites. They seem too confident about it since they said “We know everything about hotels.” Like the last time we tried searching for a deal just to check how the rates and offers are on Trivago. Change? Nothing much in particular. Improvements? None as well. Well, rates do change from time to time. Specially, if the deals are not directly from them, but offered by another travel site.
Trivago Reviews 2016-mobile appJust so you know, there’s still a travel app for all these PC services offered by Trivago. The mobile version is ready to be downloaded by any iOS and Android user. Since the update last June 3, 2016, Trivago had promised travel app users to have a monthly update to have a better quality of service by just using smartphones.

Trivago Reviews 2016 from Consumers

Now, let’s look at how Trivago is with their consumers. As mentioned above, they just get an average score from online review sites. On TrustPilot, based on 72 Trivago reviews, the hotel booking site got an average score rating of 5/10. But, most of these feedback are complaints which is not a good thing.

One reviewer was also angry when he said “If I could give no stars I would do it.” To check out more of these Trivago reviews, try checking these comments on SiteJabber too, click here.
Trivago Reviews 2016-logo
How To Reach Them?

  • Website URL:                 http://www.trivago.com/
  • Contact Number:           212-208-1439
  • Contact Email:               info@trivago.com
  • Head Office Address:     Bennigsen-Platz 1, 40474 Düseldorf, Deutschland, Germany

Overview

After writing a review again for Trivago, it’s quite obvious that the site is trying their best to improve their services to gain back their customers’ trust. However, it’s noticeable that they had been receiving more complaints now than last year. Maybe, the problem here is, they should acknowledge their consumers’ concern first. What can you say about Trivago? Feel free to leave a comment below.

 

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Bedbooker Reviews

Bedbooker traces its roots back to 2012, but without any legit information online on how it started or who owns or runs the business.  If you’ll try to check their Linkedin accounts, three names will appear as the director and administrator of Bedbooker: Lauren Heaton, Jason Bradley and Christian England. All of the three key personnel mentioned just stated that they are working with Bedbooker, but never stated any responsibility or duty. This makes it no reliable source for Bedbooker.

Booking with Bedbooker

Bedbooker is yet another lodging booking website where travellers can book their reservation via searching and comparing 792,363 hotels results from the travel site’s search engine. It is indicated on Bedbooker that cancellations are free on most room bookings. There’s also an option to subscribe with their newsletter service or see their social media accounts such as Facebook, Twitter and Google+.
Bedbooker Reviews-page
In this review, to provide an example on how Bedbooker works, we search for hotels in Falmouth, Massachusetts from June 6 to 13 with 1 room for 2 adults. The result page is easy to understand with the option to filter search by name, star rating, distance and price. Facilities are also an option shown on customizing the search which include information if the hotel has free wifi, free parking or if it’s air conditioned.

Bedbooker offers booking prices which are live; what you see is what you book. Unlike other hotel booking sites, after making a reservation, customer just have to sit back and Bedbooker will do the rest, because the guests just have to show up and pay. But, please be reminded that some hotels require pre-lodging payments.

Bedbooker Reviews of Customers

Looking for feedback online is impossible for Bedbooker. I don’t know why. Maybe no one has dared to book with the new travel startup yet or Bedbooker keeps erasing their consumers’ complaints to keep their record clean. Whatever is the real reason behind it, Bedbooker holds a bad reputation. One of my friends actually suggested I write a review about Bedbooker, since she had booked with them once and had the worst experience of travel booking ever. Bedbooker Reviews-complaint

She said that the travel site is just established to acquire sales, not customers. Her birthday surprise for her 50-year-old mom was almost ruined after finding out her booking was not reserved in a specific hotel. She had to re-book the reservation on the spot, good thing the hotel was good at accommodating immediate bookings.
Bedbooker Reviews-logoHow To Reach Them?

  • Website URL:                         http://www.bedbooker.com/
  • Contact Number:                   +44 845 689 9825
  • Contact Email:                       customer.support@bedbooker.com
  • Fax Number:                          +44 870 741 0962
  • Head Office Address:             Block A Windy Bank Hall, Green Moor, Wortley, Sheffield S35
                                                  7DQ, United Kingdom

Overview

Seriously, at first, I thought Bedbooker means someone booking a travel vacation while slacking on the bed, laptop. Now, writing a review about Bedbooker made me realize more things about them. Bedbooker is a meta search engine where customers can book for a hotel, b&b, and property rental. But, judging through the Bedbooker reviews we found earlier, it’s really doubtful to use Bedbooker.

Feel free to leave a comment below.

 

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Hotelius Reviews

We are all aware that looking and booking online for a desired hotel reservation isn’t as easy as it was 10 years ago. Several hotel sites are now showing from side by side of travel industries. This makes travellers more confused which of which are legit and scammers. In this review about Hotelius, we’ll try to designate where this Spanish hotel booking site is part of.
Hotelius Reviews-support
Hotelius doesn’t have a deeper meaning when we tried to check the term itself. The hotel booking site was founded in 2003 and was supported by the two business giants in Barcelona: Hotusa Group and Grupo Planeta. Hotusa is a unified tourism sector group while Grupo Planeta is a media group. The Spanish travel site searches from 40,000 hotels to provide offerings from the best hotel chains and independent hotels.

How does Hotelius work?

Well, as mentioned above, the Spanish-based hotel booking site lets customers search for their preferred hotel destination by entering their check-in and check-out date, number of rooms and nights. This option shown on the main page will direct travellers to a search result page with the list of hotel availabilities for the selected credentials. However, when I tried to search for a hotel for 4 nights as 1 adult, it only gave me an error message “404 – We could not find the town you were trying to access”.
error
Hotelius Reviews-search optionIn the first place when I was searching, it gave me a search option. They shouldn’t have provided an option if the town is not available. Waste of time.

Hotelius has subcategories shown at the top right of the page, which include beach, mountain and boutique hotel bookings. Customers can also manage their booked accommodations online. Hotelius site has 6 versions interchangeable from English, French, German, Italian and Portuguese (since the site is in Spanish by default).

Hotelius Reviews of Customers

According to scattered Hotelius reviews showing online, the hotel booking had received mixed feedback from consumers. Some customers are complaining about prices posted being faked and not true, while others are frustrated how their customer support handle a cancellation or refund. Often times we stumble on Hotelius reviews, which generally talk about hidden fees and double charges on their bank statement. These instances only prove that Hotelius can’t be trusted unless they get their facts right.
Hotelius Reviews-logo
How To Reach Them?

  • Website URL:                        http://www.hotelius.com
  • Contact Number:                  902 515 555 – (+34) 93 269 11 26
                                                +34 932 69 11 24
  • Contact Email:                      hotelius@hotelius.co.uk
  • Fax Number:                        213 131 4410
  • Head Office Address:            Carrer de Mallorca, 351, 08013 Barcelona, Spain

Overview

Judging through Hotelius reviews and its services, I won’t even recommend this site for your hotel reservations. Hotelius was established 13 years ago. I guess being in a business for 13 years was enough for them to improve but instead they were not using this time to exceed but rather fool customers to a bait where they spend more than save per booking.

Have you book with Hotelius before? Feel free to leave a comment below.

 

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HotelTonight Reviews

What really caught my attention was actually the company’s name “HotelTonight”. It quite sounds a little erotic, but it turns out to be a new travel startup on a mobile application. In this review, let’s understand further how HotelTonight works, why the company was named that way, when was it originated and above all, is it reliable or just another fraudulent travel app?

HotelTonight Reviews-Sam Shank
Sam Shank

HotelTonight’s idea was rooted from the founders’ first travel startups, DealBase in 2004 which hosts hotel reviews and TravelPost in 2008 which compares hotel deals. It was in December 2010 when Mr. Sam Shank merged this two ideas and launched HotelTonight in January 2011 as a mobile travel app that offers same-day only bookings. Initially HotelTonight was only available in in the United States and Apple products, but has extended its network to android devices in July of the same year.

It now includes cities in Europe, Canada, Central America and South America. It also extended its services to allow customers to book rooms up to 7 days in advance.

PROS?

HotelTonight has a website, but will only provide a direct option to download their app. Apart from that, HotelTonight’s PC version shows the latest tweets of their consumers and some of their last-minute deals. Just a heads up booking will only be from tonight, tomorrow and next week. But again, the reason why they promptly ask travellers to download the app is because the only option to book with their hotel deals is through a mobile device or their travel app.
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The travel app is both available in the App Store and Google Play Store. And based on HotelTonight reviews shown on iTunes and Play Store, the travel app’s functionality is crisp and the features are great too.

Speaking of HotelTonight reviews, let’s go ahead and check HotelTonight’s actual feedback from its consumers.

CONS!
HotelTonight Reviews-complaints

However, customers are NOT showing equal appreciation to how HotelTonight appears to be efficient. HotelTonight reviews generally focused on the travel company’s bad customer service which in the end will just make their customer unsatisfied. But what really caught my attention was some HotelTonight reviews are complaining about the app crashing or not saving information, that they have to uninstall-reinstall the app several times before it works again. These complaints were actually the reason why majority of the consumers ended their feedback with “Never again.

How To Reach Them?

  • logoWebsite URL:                        www.hoteltonight.com
  • Contact Number:                  800-208-2949
  • Contact Email:                      help@hoteltonight.com
  • Fax Number:                        800-208-6367
  • Head Office Address:            901 Market Street Suite 310 San Francisco,
                                                 CA 94103 United States

Advice To Revise

I am having mixed emotions over HotelTonight. I tried downloading the app, it actually looks good at first. But I noticed the travel app itself was malfunctioning after I entered some of my credentials to sign up for an account. This made me doubt to proceed, since according to some HotelTonight reviews, this often happens after inputting their payment information then later being charged even they never had booked anything yet. Use it at your own risk. I hope this HotelTonight review was able to help you anyway.

Have you used HotelTonight? Feel free to share your experience below.

 

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Asiatravel Reviews

The Singaporean based pan-Asian travel site was established in 1995 and is being led by their CEO and Boh Tuang Poh. The humble beginnings of the Asiatravel actually began with just hotel reservation services leading its way to acquire and provide more travel services such as flights and tours. Since it started way back in the 1900s, Asiatravel was the first of its kind in Asia. Now, the travel site operates to several other offices in Malaysia, Indonesia, Thailand, Philippines, Hong Kong, China and UAE.

PROS?
On Asiatravel, customers can choose between hotels, flights, tours and attractions to search, compare and book online. Asiatravel offers discounted airfares from over 500 airlines, which can be booked on an instant confirmation basis and with the best price guarantee. Moreover, when customers book a combo of two from which, they’ll get additional 30% savings.
Asiatravel Reviews-page
With their company slogan “Global Reach, Local Touch”, travellers can book accommodations with all inclusive. Since Asiatravel initially started with hotel reservations, on their homepage it pretty much promotes top hotel destinations more than tours and flights. Aside from English, Asiatravel’s language can be changed to 12 other versions to make the site more understandable.

Asiatravel was awarded simultaneously for “Best Online Travel Agent” in 2013, 2014 and 2015 by TTG Travel Awards.
Asiatravel Reviews-mobile app
However, on Asiatravel some page functionalities are not working, maybe it’s not modernized, like it’s been ages since it was last updated. Anyhow, Asiatravel has a mobile app for customers who are more like a smartphone user or always on the go. The mobile app is available in the App Store and Google Play store and offers similar services to its PC version.

CONS!
Another downside of the travel site is rooted from Asiatravel reviews. There are several feedback online showing ungratefulness over the pan-Asian travel search engine. What’s even worse was the reviewers had considered Asiatravel as a scam, fraud, tricky and deceiving site. These accusations were based on their personal experience.

The most recent review was posted on 20th of March 2016, wherein the consumer complained about overcharging beyond what was discussed. They checked their booking with the hotel and were advised that additional charges will be made. He called to Asiatravel and was hung up on not less than 5 times.
logoHow To Reach Them?

  • Website URL:                        www.asiatravel.com
  • Contact Number:                  (65) 6732 6773
  • Fax Number:                        (65) 6732 1226
  • Head Office Address:            615 Lorong 4 Toa Payoh, #01- 01, Singapore 319516

Asiatravel Reviews-confusedConclusion
It is still quite confusing if we should or we shouldn’t trust Asiatravel. But after making this review and after all the research and facts we made to compile all essential information regarding Asiatravel, no doubt Asiatravel has to work on some loose ends. They might not be as good as other major travel sites, but at least as a small travel company they were able to provide services that no other travel site can offer. However, they should be more aware of their consumer’s feedback or satisfaction. Because not all of them are impressed, this has been their major problem too.

Have you booked with them? Feel free to leave a comment below.

 

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Roomer Reviews

The hotel search engine site was founded 2011. The idea began when one of the founders had cancelled his visit to New York but still had to pay for a cancellation fee for an unused hotel reservation. To avoid this particular hassle and problem in the future, they thought of helping other travellers who suffer the same problems every now and then.
Roomer Reviews-fundingWith the help of BRM Group and Waze, in less than two years, Roomer has expanded its business to operate worldwide. If by chance you are trying to access the Roomer that we are reviewing right now, please make sure it’s roomertravel.com. Since roomer.com is another and unrelated domain enaming listing site.

PROS?
Founders Ben Froumine, Gon Ben David and Adi Zellner had rooted the idea of business from the origin mentioned above. Yes, Roomer now is a travel site that helps travellers around the world book their hotel room from people who can’t use theirs. Basically there are two options or services offered on Roomer. Either customer will sell their hotel reservations or book a hotel accommodation from their list (which includes others unused bookings).
Roomer Reviews-page
As their company description say “It’s a win-win situation for everybody. Talk about good karma!”. Booking a hotel reservation while saving others is a cool idea. Not to mention, Roomer already has a mobile version of their services available in the App Store and Google Play Store.

CONS!
However, we are about to break the good history and facts of Roomer.Roomer is actually not the best despite its creative and helpful intention. According to Roomer reviews on Tripadvisor, consumers didn’t actually save from booking with them, and others were complaining for overcharges and bookings they never made. Now, where did the helping part go described here?

But what really caught our attention was this:

On November 20, 2014, the Better Business Bureau raised concerns about Roomer and its print brochure, and requested that this firm substantiate their claims regarding the following:

  1. Saved $450
  2. Saved $150
  3. “up to 67% off New York, NY”
  4. “up to 84% off Las Vegas, NV”
  5. Unbeatable prices.

Roomer has not responded to BBB’s requests for clarification of modification of the aforementioned issues. And this business is not BBB accredited.

This can be considered as deceptive advertising or also known as false advertising.
logoHow To Reach Them?

  • Website URL:                    www.roomertravel.com
  • Contact Number:              +1 866-293-5985
  • Contact Email:                 help@roomertravel.com
  • Fax Number:                    97235282805
  • Head Office Address:       1501 Broadway, New York, NY 10036, United States

Advice To Revise
Judging through several Roomer reviews and complaints posted online and based on numerous reviews by consumers, the hotel search site is not that efficient in providing the services they promised to help. Maybe because they just barely started in this travel industry? Well, I don’t know if that will count as a good reason to overcharging and hidden fees.

Roomer? I guess it sound more like a Rumor than it’s initial agenda. Because all offers and promises are just rumors.

Have you booked with Roomer? Feel free to share your experience below.