I found out about Happyrooms in a not-so-happy way. Complaints are showing side by side regarding how Happyrooms’ service works and fools other customers. In this review, we’ll be checking if the rumors are actually legit experiences of consumers or are they just really rumors. Let’s take a closer look at Happyrooms.
The best we can get about the origin of Happyrooms is based on their Linkedin registration. Happyrooms is under Emerging Travel Inc. which was launched in 2011 by the founder and CEO, Mr. Kirill Makharinsky. Apart from that information there were not much stories discussed about Happyrooms.
They provide the quickest and easiest booking for customers by the help of their hotel supply team in Russia. What makes them different and lower in offer than directly booking on the hotel’s website is they don’t charge a commission and its because hotels in European cities sell their own rooms via travel sites at a lower price than they do via their own websites.
Happyrooms made their page easy to navigate, concise and direct. It promptly provides the option to search for a specific hotel or a city location of the hotel reservation preferred by the traveler. Happyrooms searches not only from 400,000 hotels but also shows results for apartments and hostels. Customers have the option initially to compare prices on similar sites or no, by checking or unchecking the box right below the number of adults/children selection bar.
Happyrooms also had extended their services via mobile application, though it’s only available for iOS users or Apple devices only.
They were once being recognized as “Best Internet Service” by National Geographic Traveler Awards.
Customers are not so happy judging through their experiences and feedback on SiteJabber, Trustpilot and other feedback sites. Based on 4 Happyrooms reviews, the most recent comments were really mad about how things went with the hotel booking site. One reviewer even said “Do not use them, they can’t be trusted!” and he even titled his review “Scam!!!”.
However, we noticed on Trustpilot, Happyrooms is replying to each complaint posted which leaves them on a positive note somehow. But that obviously wasn’t enough to calm the customer from their loss. Trustpilot displayed the head office of Happyrooms as (3500 S. DuPont Hwy, 19901 Dover, United States) which actually roots the main concern of consumers figuring out where they are really originated or based from.
How To Reach Them?
- Website URL: www.happyrooms.com
- Contact Number: +44 20 3514-2449
- Contact Email: email@example.com
*We weren’t able to locate their exact head office address, because it’s just nowhere to be found. Not even Happyrooms’ About Us page provides information of where the company is based at. But if the area code is in “+44 20”, that’s actually for London. We don’t want to assume they are based in London, however it’s quite suspicious as to why there are no specific headquarters provided for Happyrooms. (Apart from what was listed on Trustpilot)
After reading and writing about facts gathered about Happyrooms, we are not convinced with the overall description and approach of the hotel booking site. First, it’s not even on Wikipedia. Second, even the founder doesn’t give time to make a short description about the hotel search engine. Third, it’s just really plain confusing and questionable.
Have you booked with Happyrooms? Feel free to share your experience below.