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Bookit

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Close up of business man working on laptop computer on wooden desk as concept

BookIt Reviews

BookIt Reviews-Arthur “Bud” Finlaw
Arthur “Bud” Finlaw

The travel company that knows the value of the Internet as a livelihood: BookIt was established in 2000 by Arthur “Bud” Finlaw who serves as the company’s CEO as well. It all began in a garage office with a single employee: his son, Jamin Finlaw. Now, BookIt has its own headquarters in Panama City Beach, Florida. BookIt is working to provide travellers the best online travel experience by offering deeply discounted travel arrangements, the best web interface, and fantastic guest service. But, let’s see about that. In this review, let’s check the services and credibility of BookIt.

What is BookIt?

The interface of BookIt looks calm with the mood expressed by the background image. Their design promotes the idea of vacations, since their target audience are people looking for leisure time. Booking flights, hotels, and car rentals is done online or through calling their customer support.
BookIt Reviews-page
BookIt encourages their customers to create an account and become a member of Bookit. Members can modify their bookings and save past booking information; they can also receive exclusive offers, signing up is free. Like other travel sites, BookIt is a search engine for booking flights, hotel accommodations, vacation packages, and activities.

BookIt Reviews-mobile appThe search and compare functionality can now be done via smartphones too. BookIt has a travel app for a more convenient way of managing travel itineraries. Direction guidelines are also provided for customers to map out their plans. BookIt is in the middle of improving their application for the sake of all customers. The travel app of BookIt is available in the App Store and Google Play Store. They also offer “Exclusive App-Only” rates.

BookIt has a newsletter service wherein customers can sign up and receive the latest deals offered on BookIt directly in their inbox. This service includes the “Sign up to receive up to $150 instant savings.” I wonder what’s the catch with the “up to $150 instant savings.”

BookIt Reviews of Customers

Is it me or are the reviews posted on Trustpilot about BookIt too many? 12,610 BookIt reviews are shown. I am sensing some fraudulent action here. Are they trying to make fake comments to keep their numbers high? Even Expedia has just a thousand reviews, but 12,000+ is really doubtful. Even the overall rating shows as 7.9/10, I am not in the slight convinced that they are reliable. BookIt doesn’t look legit at all.
BookIt Reviews-logo
How To Reach Them?

  • Website URL:                http://bookit.com/
  • Contact Number:          1-866-269-7360 / (888) 782-9722
  • Contact Email:              guestservice@bookit.com
  • Fax Number:                 (850) 236-2054
  • Head Office Address:    14251 Panama City Beach Parkway Panama City Beach, FL 32413 USA

Conclusion

Looking back at some of the customer reviews,  I can say that their booking framework still has a lot of opportunities to get better.

System glitches are a huge issue, especially for online exchanges including money. Speaking of improvements, their customer service is one of the big problems here. Ignoring customers’ concern is a big no-no in the travel industry.

Have you booked with BookIt before? Feel free to share your experience below!

 

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Bookit Review

There’s no possible way to determine which is the best Online Travel Agency these days. The front runners are of course, FlightHub.com, Expedia, Priceline, Orbitz, Travelocity and Booking.com.

Another challenger for the top is Bookit.com.

History and Present

Bookit was founded in 2000 by current CEO Arthur “Bud” Finlaw. The business started out from a garage office with a single employee, his son, Jamin Finlaw. Bookit’s headquarters is located in Panama City Beach, Florida.

Bookit Review, CEO Arthur Finlaw
Bookit CEO Arthur “Bud” Finlaw

What people are saying

Bookit got a 1 out of 5 star rating on Consumeraffairs.com. Most of their deals seem to be misleading since many customers were victims of false advertising. One customer was able to find the a affordable deal he wanted, when he received a confirmation from Bookit, the price suddenly increased, he then called customer support regarding his issue. The representative wasn’t able to resolve the problem, so the customer decided to cancel his reservations, the agent then informed him that a cancellation fee is required, after that he swore to never use Bookit again.

One patron was furious when his vouchers provided by Book It weren’t honoured by any restaurants.

It a different story on Trustpilot.com, Bookit got a 7.9 out of 10 star rating this time.

The reviews on Trustpilot.com state that Bookit provides good and reliable deals with efficient customer support. Is it possible that Consumeraffairs is being biased, or was it Trustpilot?

The Website

Main interface of Bookit (Bookit Review)
Main interface of Bookit

Their design promotes the idea of vacation, since their target audience are people looking for leisure time. Booking flights, hotels and car rentals is done online or through calling their customer support.

The website does promote deals right on the homepage. Bookit encourages their customers to create an account and become a member of Bookit. Members can modify their bookings and save past booking information, they can also receive exclusive offers, signing up is free.

“Bookit.com”- Mobile Application

Mobile Application Bookit Review
Bookit mobile application

The booking process and searching for flights is doable on the mobile app for a more convenient way of managing your travel itinerary. Direction guidelines is also provided for customers to map out their plans. Bookit is in the middle of improving their application for the sake of all customers.

Customer Service

Bookit provides 7 hours of customer service per day from 8:00am to 3:00pm eastern. They also have a guest support page filled with frequently asked questions for information about travel processing.

Customers are allowed to submit their feedback on Bookit’s website. Their website features the Trustpilot.com Bookit review, looks like they have no intention of including Consumeraffairs.com reviews.

About

Their main office location is in Panama City Beach, Florida. Bookit’s main slogan is “Where you book matters,” bold and honest, unlike self-proclaimed slogans by other travel sites.

Here is the list for Bookit.com’s contact information.

  • Website URL: http://m.bookit.com/
  • Contact number: 1-866-269-7360 Toll Free or 1-850-234-8887 International
  • Head Office Address: Panama City Beach, Florida

Conclusion

We how you found this Bookit review helpful. It’s hard to determine whether Bookit is a credible travel agency or not with the mixture of good and bad reviews. Upon reading this review and other research about Bookit, do you think they deserve to be considered as one of the top competitors?