Airline Industries have made transportation a whole lot easier for everyone. Online Travel Agencies did the same thing, by simplifying and organizing the process of arranging flights and other travel arrangements. You don’t have to spend hours looking through each airline to find who has the best possible deal. This is the ultimate contribution of Online Travel Agencies, a task that could take hours can be done in matter of minutes.
Booking.com is one of many online travel agents, now, let’s take a look at how the company is doing.
Origins and Ownership
Booking.com was founded in 1996 by a computer scientist named Geert-Jan Bruinsma, the main office that time was just an attic somewhere in Amsterdam. The company originated in Enschede, Overijssel, Netherlands, but their current headquarters is based in Amsterdam, Netherlands. The current CEO is Darren Huston from Hope, British Columbia, Canada. Huston, 49 years of age, has a degree in economics from Trent University, MA in economics from the university of British Columbia, and to top it all off he has an MBA (Master of Business Administration) from Harvard Business School. He became the CEO in September, 2011 for Booking.com. An impressive man indeed.
What people are saying
Besides flight services, Booking.com also prioritzed their hotel arrangement services, they also cater to other arrangements such as apartments, villas, suites and more. Regarding customers feedback, Booking.com seems to be in a tight situation since they were given 1 star rating on ConsumerAffairs.com. In TripAdvisor, some reviews advise readers to never do business with Booking.com. Many reviews complained about the company’s poor customer service. It seems that some offers on their website are not credible.
Booking.com’s website is similar to most online travel agencies. But one concern is the design of their homepage. The page is way too long and information is compacted, they could improve the interface by organizing the information better. The website allows customer to book flights, arrange hotels, and even check flight status. One good thing is the website allows customers to change their flights or cancel them. The website also has its own page designated for showing the cheapest flight and hotel deals.
The company operates a 24/7 customer service line and the website includes a detailed FAQ so customers can have easy access to information they want, and they also provide email service. It seems that bookings’ customer service is not that good, despite the company’s’ promise for reliable service. Complaints about excessive wait time was a major issue online.
Bookings’ main office is in Amsterdam, Netherlands and the company has 170 support offices in over 60 countries around the world. There are over 10,000 employees working for Booking.com, scattered all over the world. Instead of receiving an award, they honour over 200,000 accommodation partners with an Award of Excellence in 2014.
Website URL: http://www.booking.com/
Contact Number: +1 (866) 492 3245
Head Office Address: Rembrandtplein, Amsterdam, Netherlands
We hope these Booking.com Reviews were helpful. Despite the brilliant minds working for the company, Booking seems to be standing on thin ice. Most recent customer reviews were bad, very bad indeed. So, they really need to come up with ideas to recover if they still want to take their game up to the next level. Everything should be enhanced especially the credibility of their prices. Cheap flights are acceptable, but make sure to give the customer what they paid for.