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beatthebrochure

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Since it has been a year, we will be starting to write new reviews about the travel sites we once wrote about last year, just to give you a heads up of the current status or changes of a particular online travel agency. Things can change in a span of a year, that’s why we decided on re-writing some of the written travel search engines and give you the freshest feedback for 2016.

In this review, we will be re-talking about BeatTheBrochure.

BeatTheBrochure Reviews 2016

BeatTheBrochure was created under Truly Travel Ltd. in 2004, making Kumar Edara the President and Managing Director who had been doing most of the calls in 2005. The Indian travel entrepreneur was their asset then. The main office of BeatTheBrochure is located at Scottish Provident House with over 200 skilled employees behind the scene. It looks like their numbers are too many to be working in a single-floor small office.

How does BeatTheBrochure work?

Everything on the homepage seems to be enlarged to fully use the entire page space. However, some information is hard to find, because the layout design is a little cluttered.
BeatTheBrochure Reviews 2016-page
BeatTheBrochure offers categories for booking, wherein a customer can book a flight, hotel reservations, or a flight and hotel booking at the same time. Other functions include providing cheap flights, flight alterations, or cancellations; these can be processed through their customer service.

Their deals are divided by categories, which are the followng: the deal finder, holiday shortlist, and the perfect beach finder. Their target market is mostly vacationers looking for leisure.

BeatTheBrochure Reviews 2016 from Customers

There are not much BeatTheBrochure reviews 2016 shown online. But, the few ones had rated the travel site as a do-not-use-for-booking site. More specifically, some feedback are rating them between 1 or 2 out of 10 for their deceiving offers and deals. This has always been the problem of BeatTheBrochure. What’s more frustrating is they never acknowledge customers’ complaints.

BeatTheBrochure Reviews 2016-complaintsMoreover, it seems that BeatTheBrochure’s deal packages are not packages at all. One customer was confident that he would be able to pay for everything and only have to worry about packing his luggage. When he arrived at the airport, he was charged extra for baggage allowance; in the package deal provided by BeattheBrochure, everything was included. Another target for complaints is their customer service representatives; despite an open phone line for concerns, customers are having a difficult time reaching BeatTheBrochure. Is the company doing this on purpose? Because, there were several cases regarding this issue.
BeatTheBrochure Reviews 2016-logoHow To Reach Them?

  • Website URL:                   http://www.beatthebrochure.com/
  • Contact Number:             +44 20 7741 1248 / +44 20 7741 1327
  • Contact Email:                sales@beatthebrochure.com
  • Head Office Address:      Scottish Providence House, 76 – 80 College Road,
                                            Harrow HA1 1BQ, United Kingdom

Conclusion

Price beat is a popular term in the online travel industry. The meaning behind it is simple: beat the price, gain something with low rates without sacrificing the quality, or rather, have your cake and eat it too!

BeattheBrochure hasn’t made a strong impact in the online travel industry; yet, they are already experiencing major operation difficulties. Something needs to be done quickly or their reputation will keep on declining as they lose more customers.

Have you booked with BeatTheBrochure? Feel free to leave a comment below.

 

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Price beat is a popular term in the Online Travel Industry. The meaning behind it is simple, beat the price, gain something with low rates without sacrificing the quality, or rather, having your cake and eating it too!

Let’s see if Beatthebrochure managed to beat the prices for the sake of their customers.

History and Present

BeattheBrochure is a subsidiary of Truly Travel Ltd, founded in 2004 in London. Kumar Edara is the President, making most of the calls for the company since January, 2005. Edara was born on January 02, 1971 in India.

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Kumar Edara, CEO of Truly Travel Ltd.

What people are saying

It seems that BeattheBrochure’s deal packages are not packages at all. One customer was confident that he would be able to pay for everything and only have to worry about packing his luggage. When he arrived at the airport, he was charged extra for baggage allowance, in the package deal provided by BeattheBrochure, everything was included. Another target for complaints is their customer service representatives, despite an open phone line for concerns, customers are having a difficult time reaching BeattheBrochure, is the company doing this on purpose because there were several cases regarding this issue?

One fellow had a specific issue with their customer support, he said that he was unable to understand a single word coming from a certain agent’s mouth due to his accent. There were also complaints about misleading deals and sudden charges that are not justified by the agency at all.

The Interface

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Everything on the homepage seems to be enlarged to fully use the entire page space, however, some information is hard to find, because the website is a little cluttered.

The website offers categories for booking, a customer can book a flight and a hotel at the same time. BeattheBrochure’s main function is to provide cheap flights, flight changes or cancellations can be processed through their customer service.

Even their deals are divided by categories, the deal finder, holiday shortlist and the perfect beach finder. Their target market is mostly vacationers looking for leisure.

Customer Service

Their customer support is operational the entire week from 9am to 11pm.  Most of the online reviews tackle their poor and unresponsive customer service, an immediate improvement of changes should be made. They offer email support with two email address, one for sales and one for feedback. Their FAQs page is efficient enough for commonly asked questions.

About

Their main office is in Scottish Provident House, 3rd Floor, 76-80 College Road, Harrow, HA1 1BQ with over 200 skilled employees behind the scene. Looks like their main office is a little small located only on a single floor.

Contact information

  • Website URL: http://www.beatthebrochure.com/
  • Contact number:020 7741 1246(Sales) 020 7741 1327 (Customer Support)
  • Contact Email: sales@beatthebrochure.com(E-Mail) feedback@beatthebrochure.com (Feedback)
  • Head Office Address: Scottish Provident House, 3rd Floor, 76-80 College Road, Harrow, HA1 1BQ

Conclusion

BeattheBrochure hasn’t made a strong impact in the online travel industry yet and they are already experiencing major operation difficulties. Something needs to be done quickly or their reputation will keep on declining as they lose more customers.