Sunwing Review

Online travel agencies and airlines work well side-by-side, but even better, if they work as one.

Sunwing is a travel service provider as an online travel agency and airline at the same time.

Sunwing Journey

Sunwing started out as a travel provider in 2002, as a family-managed business in Canada. In 2005, Sunwing airlines was founded and their operation started on November 17th, 2005. Colin Hunter is the founder of Sunwing airlines and serves as its CEO up to now.

Sunwing CEO, Colin Hunter
Sunwing CEO, Colin Hunter

The current president is Mark Williams who had been the president of Skyservice and had worked with Canadian Airlines and Wardair.

Online Reviews

Sunwing is one of the fastest growing travel providers in Canada, there were a lot of positive reviews from previous customers. Their online travel agency gained a lot of loyal customers who recommend the agency to others.

However, Sunwing airlines received some negative reviews on Airlinequality.com. There were a lot of delayed flights for almost 4 to 5 hours, frustrating many travelers. The great attributes of their airline service is providing a lot of freebies like free snacks, free champagne and vouchers to travelers. The cabin crew was also excellent according to reviews and the value for money is fulfilled with their affordable price rates.

Unfortunately, Sunwing was considered to be “Notorious for delays” according to one of the customers.  The airline got a 4 out of 10 star ranking on Airlinequality.com.

Airlinequality.com rating for Sunwing Airline.
Airlinequality.com rating for Sunwing Airline.

Sunwing’s seats were also targeted for being cramped and providing small spaces.

Looks like Sunwing needs to improve their in flight service big time.

The Website

Sunwing Airline website
Sunwing Airline website
Sunwing.ca Travel Agency
Sunwing.ca Travel Agency

Sunwing has two websites for Sunwing.ca (travel site) and Sunwing airline. The websites are very similar because both of them promote cheap deals. Sunwing.ca however features more travel service options and more deals with discounted prices.

Booking flights and managing bookings is available on both sites. In flight services and information can be seen on the sunwing airlines website.

So to sum it all up, Sunwing.ca focuses on deals and promotions while Sunwing airline provides information about their airline service.

Customer Service

Sunwing’s customer support is available all day of the week with specific hours each day.

  • Monday to Friday –  8:30am – 12:00am EST
  • Saturday –  8:00am – 8:00pm EST
  • Sunday –  8:00am – 8:00pm EST

They provide a feedback section for customer suggestions and complaints with email support. They also provide a FAQs page on both websites for general questions and information.

Services

Sunwing offers an economy class.

Every passenger has the opportunity to upgrade their in flight service by availing the ElitePus.

The ElitePlus includes complimentary meals, wine, towel service and more. To find out all of the extra services provided by ElitePlus, click here.

Hot towel service, soft drinks and hot tea and coffee are complimentary for all flights. Snacks and fresh bistro meal with champagne are complementary only for flights exceeding 3.5 hours. A welcome glass of sparkling wine is exclusive for Las Vegas, Florida and domestic flights only.

Baggage allowance for carry-on is 5kg, check in baggage allowance is 20kg, ElitePlus passengers gets 30kg each. For more details about their baggage policy click here.

About

Sunwing Airlines’ main hub is located in Toronto, Ontario, Canada and their fleet size is a total of 17 Boeing 737-800 aircraft. In the 2014 Consumer Choice Award, Sunwing received the award for Aircraft Charter Services for the Greater Toronto Area. There are over 1,500 employees working for the company.

Contact information

                                http://www.sunwing.ca (Travel Agency)

  • Contact number: 1.877.877.1755(Sunwing Airline) 1 888 495 8501. (Travel Agency)
  • Fax Number: 416.620.4433 (Sunwing Airline) 416.620.4433  (Travel Agency)
  • Head Office Address:  27 Fasken Drive Toronto, Ontario M9W 1K6 Canada

Conclusion

Immediate improvements are needed for the airlines’ progress, especially with delayed flights. From a travel agency, to running their own airline, Sunwing already proved something and now, they just need to prove some more. Did you had a productive time reading this Sunwing Review? Feel free to leave your comments.

 
Review overview
Travel service

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2 COMMENTS

    • I am sorry Jeslee. I have to strongly disagree. Seat comfort may be ok if you are a shorter person….however anyone over 5 feet 11 inches tall is very likely to experience the very tight space on Sunwing regular seats. Upgrading to Elite Plus for the little bit of extra legroom is highly recommended.

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