South African Airways Reviews

If you think South Africa only has the one of the oldest mountain in the world; Table Mountain in Cape Town, you better think twice! South African Airways is the national flag carrier and largest airline of South Africa. There’s more, let’s probe further.

Origin of SAA
The commencement of South African Airlines started with 40 staff; 1 DH.60 Moth; 1 80A Puss Moth; 3 F.13 and leased A50 on February 1, 1934 started Union Airways by the government. However later it was changed to South African Airways.

The current Chief Executive Officer of the airlines, Mr. Nico Bezuidenhout, is a 30 year old who is the CEO of Mango Airlines and has been since October 2006. He used to be a tour finance and merchandising commercial manager for big concerts before he became CEO of Mango Airlines.

South African Airways Reviews - Nico Bezuidenhout
Nico Bezuidenhout

FACTS
South African Airways is a member of the Star Alliance since April 2006. The main base of the airlines is located in OR Tambo International Airport with a fleet size of 56 consisting of: 8 Airbus A319, 12 Airbus A320, 6 Airbus A330, 17 Airbus A340, 2 Boeing 737 and 11 Boeing 737 Next Gen.

For several years the airlines have received multiple awards. Let me enumerate them from the most recent as the “Coolest Domestic Airlines” by Sunday Times Generation Next Awards; “Best Airline in Africa” for 13 consecutive years and “Best Airline Staff in Africa” for 4 consecutive years by SkyTrax.

As you can see the logo of the airlines is an image of the tail of the airplane with the South African flag, for its company slogan is “Bring the world to Africa and taking Africa to the world”.

In-Flight SAArvices
South African Airways has only two cabin classes:

  1. Economy Class, passengers enjoy the spacious 31-34” seat pitch and 18” width served with complimentary South African cuisines and wine selection. Seat back entertainment AVOD (audio video on demand) are installed for customers to enjoy the latest movies, TV shows, musics and games. Generous baggage allowance and online check-in options.
    South African Airways Reviews - economy class
  2. Business Class, passengers enjoy a night of sleeping with their comfy, forward facing flat beds 21” wide and 73”, overnight mattress, duvet and pillow. Customers are served with a-la-carte dining, inspired by South African’s finest chef and award winning wines while using the personal AVOD provided which lets customers listen and watch on a 12 inch wide screen as their in flight audio entertainment. There are power sockets at all seats. Luxurious departure lounges at Heathman Terminal 2 for a cozy time while being ready.
    South African Airways Reviews - business class

SAA Voyager, is the flyer program of the airlines where customers receive Miles as their pointing system each time they fly with South African Airways. Like other airlines the Miles can be redeemed for discounting flights and car rentals. However, Miles can also be redeemed for a health spa to really get relaxed and rejuvenated. To learn more about the program, click here.

The Website and Mobile Access
Initially the airlines website will ask you to type in your location and select your language. The interface of the official website lets customers book flights, check-in online, and check flight status. The whole page is quite complicated because of small fonts sizes and font color choice from the shades of blue background as the layout.
South African Airways Reviews - page

Mostly of the page functions are only promotions of their latest deals and packages offered in prices over images which are barely readable because again it’s too small and wrong choice of color combination.

As you see with the sample image of the official website there is a notice showing on the top as “South Africa Immigration Policy Eff. June 1, 2015” is being overlapped by the country selector which might be difficult to understand.

The sub functions of the website provides customers information like Plan & Book, Manage My Booking, Destinations, SAA Experience, Customer Service as header and Essential Info in orange bar.

The Mobile version of the site is similar to its PC version’s functions however there’s another option to access South African Airways using customer’s smartphones. The mobile app is also ready to be download in iOS and Android.
mobile app
Passenger’s Feedback
the overall score of South African Airways reviews shows a great appreciation to the airlines services. As to one recent reviewer said Flew South African Airways from Johannesburg to Lagos on 19th September and returned 23 September. Flight left on time arrived a little early both destination. Food was good. My rating is for based on my return flight, I did not feel well during the last few hours of the flight and the crew let me sit on their seats where the temperature was not as hot as in the cabin and the provided me water etc. They let me sit there until we were almost landing and I began to feel much better. They were very concerned and helpful and I am really grateful for their assistance.” he gave the airlines on 5th of October 2015 a 10/10 rating according to Airlinequality.com

Contact information

  • Website URL:                     www.flysaa.com
  • Contact number:                +27 11 978 2888
  • Contact Email:                   SAAcustomerservice@flysaa.com
  • Fax Number:                      +27 11 978 5103
  • Head Office Address:         Private Bag X13, Johannesburg International Airport, Johannesburg, Gauteng,
                                              1627, South Africa

I Therefore Conclude
Digging into details and checking different South African Airways reviews, I learned the airlines not only consecutively won awards worldwide but also has consecutively proven their way up worldwide. In this year’s The World’s Top 100 Airlines is holding the 34th spot and it’s a good side. What can you say about the airlines and  this review? Feel free to leave a comment below!

 

SIMILAR ARTICLES

Sunrise Airways Reviews 2017 brand image

3 556
Brussels Airlines Reviews 2017 image

2 608

1 COMMENT

  1. First and foremost I never thought South African’s can stand out with this kind of business and obviously your review proves you that I am wrong. Now I am quite curious how it is to fly with South African Airways.

Leave a Reply