SilkAir Airline Review

Introduction

Since the dawn of aviation history people envisioned a better way to make the flight industry easy and comfortable for air commuters. This became a great challenge in the evolution of the flight industry. Creating innovative ways to make the flight of every air commuter. Homely is the main theme of every Airline company today domestic and abroad.

Chief-Executive-Officer of SilkAir is Leslie Thng
Leslie Thng CEO of SilkAir

Origins and Ownership

The Current Chief-Executive-Officer of SilkAir is Leslie Thng. Before being appointed as CEO in 2012,  Mr. Thng served as Vice President of Network Planning for Singapore Airlines and has been a board director of SilkAir since January of 2009.

Silkair was established as an air-charter-company in 1975, after years of providing quality service for regional air commuters mainly from neighboring countries like Brunei, Thailand, and indonesia. The company made major changes to reintroduce the new name “SilkAir Airline”  to the company, as part also of the company’s expansion to India and mainland China. SilkAir Airline is a regional subsidiary of Singapore Airlines.

What people are saying

According to online customer reviews, SilkAir continuously provides quality customer service. The majority of the reviews talk about the crew, both ground and cabin crew, describing them as “friendly” and “excellent”. Despite the positive feedback from customers, SilkAir is still haunted by different complaints like delayed flights and, poor design of the aircraft because of an aging fleet.

The WebsiteTAxEZby

The SilkAir Website provides a user friendly navigation. The impressive, simple layout of the website will surely make you read more about them. They also provide Fare Deals for the cheapest flights they have available. The feature that will surely catch your attention is the option for “Perfect Destination” it provides different destinations around the globe that will be useful for travelers.

How to contact them

SilkAir provides an online forum that displays a list of links referring you to the different departments to assist you regarding your concern. Since Silkair is a subsidiary of Singapore Airline the website also links you to Singapore Airline.

The SilkAir Flight contact number depends on your itinerary. That’s why it is best to visit their user friendly website. Click here

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As part of the new milestone program in SilkAir it now operates 23 new Boeing 737 Next Generation jets as a part of their new brand campaign to offer new service to their customers. They offer both business and economic class which provides both quality service like good food, and quality entertainment that will surely indulge you to fly with them. They operate Mon – Fri: 8:30 am – 5:30 pm.

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The SilkAir Hub is located in the heart of the largest transportation hub in Southeast Asia, Singapore Changi Airport. They operate 28 planes consisting of Boeing and Airbus aircraft. SilkAir also received various recognition like Top 10 List of Best Airlines Worldwide for Cabin Service by Hong Kong – based online travel magazine, Smart Travel Asia and, Awarded Regional Airline of the Year by AirlineRatings.com

Contact information

  • Website URL:                 www.silkair.com
  • Contact number:            +65 6542 8111
  • Head Office Address:     371 Beach Road, #17-08 Keypoint Singapore 199597

Conclusion

As a general survey about SilkAir Airline, they consistently provide good customer service to their customers, this can be their greatest prowess considering the overwhelming review about their staff and their overall service as an airline. They keep on providing innovative ways to satisfy their customers. However, SilkAir still needs improve the negative feedback from their customers. What do you think about SilkAir? Feel free to leave a comment below.

 

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1 COMMENT

  1. On board the seats were comfortable and the service crew was attentive without being over powering. The drinks were flowing the food high quality with an excellent breakfast. The journey was smooth. The entertainment was okay but there was insufficient choice. Enjoyed the flight but still improvements that could be made.

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