SATENA Reviews

SATENA traces its roots back to 1962 under the Decree 940 order of President
Alberto Lleras Camargo “to form an aerial transport service for the benefit of the underdeveloped regions of the country, with the object of promoting the welfare of educational campaigns, agricultural and pastoral development and the economic and social progress of such territories.” Through this, the airline was entrusted with the control of the Colombian Air Force and up until now serves as their parent company.

SATENA actually stands for “Servicio Aéreo a Territorios Nacionales.” The Colombian government-owned airline which started with one C-54, two C-47, and two Beaver L-20 aircraft now has a growing fleet size of 21 aircraft (Let, ATR, Embraer and Harbin) and serves 30 domestic routes, operating international routes to Mexico, Jamaica and Cuba.SATENA Reviews-inflight

InFlight with SATENA

SATENA Reviews-Planet IFESince SATENA doesn’t use major aircraft models like Boeing and Airbus, the seat configuration inflight are all 2-2 arrangement which gives more space for passengers to sit back and relax. Another good thing about SATENA is they are a member of Planet IFE, who are actually experts on in-flight communication strategies. Another known member of Planet IFE is Avianca.

Official Website and Mobile App

SATENA Reviews-pageThe logo of SATENA is actually inspired by the colors of the Colombian flag while the bird is actually their national bird: Andean Condor. Moving forward, we love how the official site looks like.

However, we were quite disappointed that the option to change the language of the site to English is malfunctioning. Once clicked, it will redirect users to the About Us page which shows the Mission Vision of the airline.mobile app The web page is actually in Spanish by default and Google’s option to translate it to English is not working too. Too bad.

SATENA has a mobile app, wherein customers can stay connected wherever they are. The travel app is available to download from the App Store and Google Play Store. Though, SATENA reviews about the travel app are very poor since the last update of the application was in 2014. They should make developments for this, since the mobile application’s aim is to ease travel services via smartphones.

SATENA Reviews of Passengers

For some reason, there is only one SATENA customer review posted on Skytrax and it’s dated back to December 2015. On a positive note, the review was positive and was even titled “excellent choice for domestic travel.” On Airlineratings, SATENA is painting a pretty picture, since passengers are really happy with their comments over their experience with the airline. In fact, the most recent posts are rated with 10/10.

To see more of these SATENA reviews, click here.
SATENA Reviews-logo
How To Reach Them?

  • Website URL:               https://www.satena.com/
  • Contact Number:         +57 1 605 22 22
  • Contact Email:             info@satena.com
  • Fax Number:                +57 1 423 85 30
  • Head Office Address:    Avenida El Dorado Suite 103-08, Entrada 1, Interior 11,
                                         Apartado Aero 11163, Bogota, Colombia

Conclusion

Even if SATENA doesn’t have much information online, we believe this government-owned Colombian airlines sure has been one of the most used airlines in Colombia, not only based on reviews, but also based on the information we gathered. It is safe to say that it’s worth to fly or try to ride with SATENA if you’ll visit Colombia.

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1 COMMENT

  1. Every year I travel from Bogota to Puerto Carreno and this airline is safe and secure. Crew is friendly and pilots are good. This flight is one of the longest within Colombia, but like I said, good to travel it with Satena. Ground staff in Bogota are always willing to help with oversize luggage

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