Roomer Reviews

The hotel search engine site was founded 2011. The idea began when one of the founders had cancelled his visit to New York but still had to pay for a cancellation fee for an unused hotel reservation. To avoid this particular hassle and problem in the future, they thought of helping other travellers who suffer the same problems every now and then.
Roomer Reviews-fundingWith the help of BRM Group and Waze, in less than two years, Roomer has expanded its business to operate worldwide. If by chance you are trying to access the Roomer that we are reviewing right now, please make sure it’s roomertravel.com. Since roomer.com is another and unrelated domain enaming listing site.

PROS?
Founders Ben Froumine, Gon Ben David and Adi Zellner had rooted the idea of business from the origin mentioned above. Yes, Roomer now is a travel site that helps travellers around the world book their hotel room from people who can’t use theirs. Basically there are two options or services offered on Roomer. Either customer will sell their hotel reservations or book a hotel accommodation from their list (which includes others unused bookings).
Roomer Reviews-page
As their company description say “It’s a win-win situation for everybody. Talk about good karma!”. Booking a hotel reservation while saving others is a cool idea. Not to mention, Roomer already has a mobile version of their services available in the App Store and Google Play Store.

CONS!
However, we are about to break the good history and facts of Roomer.Roomer is actually not the best despite its creative and helpful intention. According to Roomer reviews on Tripadvisor, consumers didn’t actually save from booking with them, and others were complaining for overcharges and bookings they never made. Now, where did the helping part go described here?

But what really caught our attention was this:

On November 20, 2014, the Better Business Bureau raised concerns about Roomer and its print brochure, and requested that this firm substantiate their claims regarding the following:

  1. Saved $450
  2. Saved $150
  3. “up to 67% off New York, NY”
  4. “up to 84% off Las Vegas, NV”
  5. Unbeatable prices.

Roomer has not responded to BBB’s requests for clarification of modification of the aforementioned issues. And this business is not BBB accredited.

This can be considered as deceptive advertising or also known as false advertising.
logoHow To Reach Them?

  • Website URL:                    www.roomertravel.com
  • Contact Number:              +1 866-293-5985
  • Contact Email:                 help@roomertravel.com
  • Fax Number:                    97235282805
  • Head Office Address:       1501 Broadway, New York, NY 10036, United States

Advice To Revise
Judging through several Roomer reviews and complaints posted online and based on numerous reviews by consumers, the hotel search site is not that efficient in providing the services they promised to help. Maybe because they just barely started in this travel industry? Well, I don’t know if that will count as a good reason to overcharging and hidden fees.

Roomer? I guess it sound more like a Rumor than it’s initial agenda. Because all offers and promises are just rumors.

Have you booked with Roomer? Feel free to share your experience below.

 

SIMILAR ARTICLES

Group Hotels Reviews 2017 hotel

1 133
Webjet Reviews airplane

1 273

2 COMMENTS

  1. On March 23 I paid $500 for all-included April 5-10 stay, advertised as Roomer Exclusive! So two weeks hence hotel couldn’t find my name at check-in. Half-hour later hotel says: got your suite; just cross out this name/info on checkin card, fill in your own info and enjoy!

    So two days later Roomer tells me that hotel admitted their error, and could I send them my bank statement so they refund in 48 hours…it’s been 90 hours since I provided statement, and the only thing I’m in receipt of is today’s email from Roomer that they’re diligently working on it. I’m currently out $1,212 on the $500 deal I bought from Roomer

  2. This morning I booked a room in Hotel Palace Luzern. I started my search by typing 24-26 April 2017. Several offers popped up and I chose for Palace Luzern. I also chose the breakfast as a specific option, which of course was more expensive. When I finished my booking – I did not check the dates again – I received an email with the confirmation of my booking. However: instead of 24-26 April it was a confirmation for 24-26 March. Moreover, it did not confirm the breakfast option.
    In the same confirmation mail I was offered to activate a protection within 24 hours in case I needed to cancel the booking. If I would activate that protection, I would be entitled to 80% restitution of the hotel price. Strange: the wrong dates and an offer for cancellation protection!! Nice business model.
    I called Roomer within a few minutes and explained the situation of the dates. After heavy pressure of my side I was promised that they would do the utmost to solve this problem, but they needed the cooperation of the hotel. They would call me back within 6 hours. They did not do that, so after 11 hours I called them again. I was told this was ‘top priority’ for them, so I asked how many hours one does need to make a phone call to the hotel. I explained that when I had to wait until the next morning, the possibility to activate their ‘Life Happens’ protection would expire. Guess what… they ‘worked hard on my case, but no, no garantee that I would hear from them before the 24 hours would expire. Like I said: nice business model — customers feel forced to take the ‘cancellation protection’ and pay the remaining 20% of the price, even if the mistake is caused by the company itself. (The help desk acknowledged that a technical problem ‘might have happened’)

Leave a Reply