Yet again, we write about another bus rental company in India. You might be wondering now why they are a lot of buses, bus rental and bus travel companies in India. Well, to feed you with facts, buses are one of the principal modes of commuting in many cities due to low costs of operation and high passenger carrying capacity compared to other modes of intra city transport. The government has supported the strengthening of bus transport systems in the country. Meanwhile at the travel market, another name rises from the land of spirituality and philosophy, the birthplace of three world religions, Hinduism, Buddhism and Jainism.
In this review, we’ll be talking about redBus. Let’s see how they drive customers.
How Did It All Began?
redBus was established in 2005. Unlike other travel sites redBus has a story where the company started. The founder got the idea of redBus when one of the founders once wanted to celebrate the festival in his home town. Without the knowledge of his travel schedule, he resorted with bus transportation. However, it took him forever because tickets around the town were all sold out minutes before he reached the travel agents.
That’s when he thought of the possibility of providing bus travelers the convenience of booking a bus ticket over the internet.
What is redBus?
We once wrote about Goibibo, an Indian travel site led by Ibibo Group. redBus is run by Ibibo as well, and now had grown to be recognized as one of India’s largest online bus ticketing sites with over 2,300 plus listings of bus operators which serve over 70,000 live route across India.
Just a heads up, redBus is not just about bus rentals because it also provides hotel reservations booking. Since redBus’ name pretty much explains it’s a bus travel site, people often don’t notice it’s a hotel booking service. On redBus, the layout is just simple, a contrast of red and white, a heading that lets customers select, searching for a bus or hotel result.
RedBus’ services are also available on their mobile application. RedBus offers the option to directly download the app from their page by just entering customer’s mobile number. The travel app is available in the App Store, Google Play Store and Windows Store. RedBus’ mobile app was once awarded as the top 50 Global innovators by Fast Company
According to redBus reviews, the mobile app is user friendly. However, the most recent comments posted online say it’s recently not a reliable app that you shouldn’t use.
RedBus Reviews of Customers
RedBus seems to get in pair with the color red. Judging through redBus reviews, the bus travel site had garnered a below average overall rating of 4/10. The root cause of the complaints are majorly talking about the customer service of redBus and unprocessed refunds. If we will narrate each story here, this page alone is not enough. Here’s a link to see more of these redBus reviews, click here.
How To Reach Them?
- Website URL: https://www.redbus.in/
- Contact Number: 1860-300-10101 (Toll Number)
- Contact Email: firstname.lastname@example.org
- Head Office Address: No. 1,Karle Premium,Old Airport Road,opp Bangalore, Karnataka
Should we trust redBus? No. After writing this review about redBus, we are now more convinced that India really needs more improvement when it comes to customer service. Their ideas shared in the travel industry are good and amazing, but I guess they lack a lot in empathy and customer satisfaction skills. As we all know, business is about people. Feel free to leave a comment below.