Since it has been a year, we will be starting to write new reviews about the travel sites we once wrote about last year, just to give you a heads up of the current status or changes of a particular online travel agency. Things can change in a span of a year, that’s why we decided on re-writing some of the written travel search engines and give you the freshest feedback for 2016.

In this review, we will be re-talking about Opodo.

Opodo Reviews 2016
The pan-European travel site was founded in June 2011 by an association of several European airlines including Air France, Austrian Airlines, Alitalia, Aer Lingus, British Airways, Finnair, Iberia, KLM and Lufthansa. Opodo has its registered office at Villanueva, 29, 28001, Madrid, Spain but is actually headquartered in London, United Kingdom and 12 other brand sites. 99.4% of the travel company is owned by Amadeus IT Group and also a member of European e-travel group, ODIGEO since 2011.
Opodo Reviews 2016-owner
The first leader of Opodo was Mr. Giovanni Bisignani, who was the former CEO of Alitalia and current CEO of IATA (International Air Transport Association).

Now lets see what is Opodo’s functionality:

How does Opodo work?
Basically, if you access Opodo it’s easy to navigate because it promptly shows the option to search for the customer’s desired destination, either one-way or multi-stop. Recently, Opodo offers up to 20% saving if travellers will book a flight with a hotel reservation. The option for booking hotel reservations is based from 855,000 plus hotels worldwide. Opodo will initially let customers choose what kind of payment method they prefer prior to searching.
Opodo Reviews 2016-page
However, given the strong side of the overall service of the page, the Opodo reviews 2016 were the main reason why we decide to write a review about them.

Opodo Reviews 2016 from Consumers
Since then Opodo had always been receiving poor comments from consumers. This overall rating got worse now. On SiteJabber, Opodo reviews 2016 show that the travel site had garnered a 0.1/5 score rating. What’s worst is the same concern was not solved. The reason why Opodo had been consistently receiving negative feedback is because some booking were not actually reserved with the airline and hotels. When you try to reach them, they are often unreachable. Customers consider themselves lucky if they’ll receive a response via email after a month long.
Opodo Reviews 2016-logo
How To Reach Them?

  • Website URL:         
  • Contact Number:             00 44 121 281 3360
                                            0044 800 368 3866 (Toll Free)
                                            Hours: Mon-Fri 9am to 6pm
                                            Weekends and bank holidays 9am to 2pm (BST).
  • Head Office Address:       Waterfront building, Hammersmith Embankment,
                                            Chancellor’s Road W6 9RU London, UK

Points To Reconsider
Well in that case, it is safe to say that Opodo Customer Care Team lacks the ability to be responsive towards consumers’ concerns. This is in fact proven by a lot of Opodo reviews 2016 showing online and continuously adding up everyday. This review is somehow a reminder for travellers who are planning to book with Opodo. Stay away with them. Unless you are a hundred percent sure they won’t fake your booking and they won’t leave you hanging.

Feel free to leave a comment below.



  1. The worse customer services department in the whole Travel business, they do not respond to your query, they acknowledge you correspondence but never reply to it and if you try to contact them by phone, they keep you hanging on and after 30 minutes of frustrating conversation they simply cut you off! they tell you they tried to contact you but they never do
    simply the most inefficient unprofessional customer services ever

  2. Our seats were passed to others so they got twice the money for one flight, disgusting. we never received the VAT or other incidentals back when we had to cancel, they took the lot and gave us nothing.

  3. Opodo has been a 6 month nightmare that doesn’t seem to end…
    I made a booking with them in August 2016, I wanted to amend my booking so I gave them a call they seemed nice and polite. The advice they gave me was to actually pay the small cancellation fee and I would get refunded within a couple of days as per what they requested this is exactly what I did. I then proceeded to make a new booking.
    Needless to say 6 months down the line I have not seen a refund nor have I been treated like a human being. Whenever I would call they sound like automated computers programmed exactly what to say without having the decency of even listening to you. Even just the cancellation of the ticket took over an hour of international call rates. They don’t have a customer service email and every time you want to connect with them you need to call.
    I did a refund status check on the website someone replied and said my refund was processed, when I denied it they asked for my bank statement which I sent them. I never heard from them again…

    While that was a fail the only option was to call them which I have been doing weekly, every time someone new with a different story and after explaining everything they come to realise I needed help and they all just said they would send my case to the refund department to be reviewed and I would hear from them within 72 hours…. Still waiting to hear from them.

    Today when I called and lost mind as it must be the 20th time I have called them the guy said he would transfer me to the head office. Well it just got worst from there as this guy said it’s not their problem and I have to take it up with the airline.

    Had I knows this I would never had even paid the cancelation fee or tried to amend the tickets, I was following their advise. I booked with Opodo and expected them to act in my behalf as a so called ‘registered travel agent’

    Now I paid for 2 sets of tickets for 2 and a cancelation fee and they are not even willing to help.

    Stay away rather spend the extra 5 pounds and get quality somewhere else.

Leave a Reply