Since it has been a year, we will be starting to write new reviews about the travel sites we once wrote about last year, just to give you a heads up of the current status or changes of a particular online travel agency. Things can change in a span of a year, that’s why we decided on re-writing some of the written travel search engines and give you the freshest feedback for 2016.

In this review, we will be re-talking about Lastminute.

Lastminute Reviews 2016

Media strategy consultants of Spectrum, Lady Lane-Fox and Brent Hoberman, were colleagues and they are the ones who founded Lastminute in 1998. The travel company was wise from foundation to flotation wherein Lastminute was able to raise a further $31m from seven new investors. In short, Lastminute is a public travel company which was world-renowned for its last minute deals. Are they still at the top, that’s what we ought to find out

How Does Lastminute Work?

Lastminute Reviews 2016-pageThe layout of Lastminute is actually simple and easy to navigate. To be honest it looks like a PC and mobile version in one site. Maybe that’s how they picture the purpose of their main page. Plus, the background video that shows different destinations in the world while people are in motion along with nature adds to the total package of Lastminute.

Lastminute Reviews 2016-mobile appI don’t understand what’s the point of the design or layout if Lastminute has a mobile app. Yes, Lasminute has a travel app available in the App Store and Google Play Store. The travel app lets customers search, compare, and book with just a few taps. But, judging through Lastminute reviews 2016 on App Store and Google Play Store, users are complaining about the overall functionality of the travel app as defective and doubtful. The app keeps freezing; in some cases, they needed to keep uninstalling and reinstalling the app to get it to work.

Lastminute Reviews 2016 of Customers

If you’re not aware, there was an incident that happened involving Lastminute which attracted the attention of the media especially BBC Radio 4’s consumer affairs programme ‘You and Yours’ in January 2008 and the consumer pages of the Daily Mirror in July 2008.

Lastminute Reviews 2016-complaintsWhat really happened? Lastminute pulled in much criticism on consumer sites and blogs regarding their association with highstreetmax, a brand owned by Adaptive Affinity, as claimed by US organization Vertrue. Lastminute was blamed for subjecting clients to negative choice offerings, whereby in the event that they click or don’t uncheck a specific box they find later that they were liable to unauthorized credit card withdrawals for enrollment plans they didn’t agree to, whose subtle elements they were not prompted, and whose gathered advantages they didn’t see.

This had really affected the travel site’s standing until the most recent. In 2015, Lastminute had an overall score of a 1.5/5 star rating from almost all commenting sites. Since then, allegations continued due to fraudulent accusations that Lastminute kept doing it. For example, some repeated credit card charges were reported or sudden and unexplained cancellations of booked flights.
Lastminute Reviews 2016-logoHow To Reach Them?

  • Website URL:                  http://www.lastminute.com/
  • Contact Number:            0800 083 4000 (operating 24 hours a day, 7 days a week)
                                          +44-845-8697527 / +1-407-215-9866
  • Help/FAQ:                      http://www.lastminute.com/help/FAQ.html
  • Fax Number:                  +1-407-215-9866
  • Head Office Address:     The Johnson Building, 77 Hatton Garden, London,
                                           EC1N 8JS, United Kingdom

Conclusion

Lastminute had held really bad accounts ever since the criticism happened in 2009 and this took a huge toll on their credibility as a travel site. Most of their loyal customers had switched to other online travel agencies without infamous issues in fraudulent actions. Maybe if Lastminute will work on their service and customer service, they might have a good shot in the travel market.

What can you say about them? Feel free to leave a comment below.

 

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1 COMMENT

  1. My partner and I booked a hotel room in York on the day we wanted to go. We spent part of the day with friends and were about to go to our hotel when I noticed that I’d been sent emails, one from last minute.com saying I had cancelled the booking (NO!) and another from PayPal who had refunded our money. We had to go to the hotel and pay more than we originally paid for their last available room- donot use them. never again!

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