Lao Airlines Reviews

​The landlocked country in Southeast Asia and known for “Land of Million Elephants”. Their national flower is called “Dok Champa” wherein for Lao people it represents sincerity and joy. Let us all witness, how it is to fly with the national airline of Laos; Lao Airlines. Is it really sincere and a happy experience? Let’s find out!

History and Facts
Lao Airlines traces its roots when it was known first as the merge of the major airlines in 1979 between Lao Air Lines and Royal Air Lao. Initially, the air service was a mixed fleet of Western aircraft operating domestic and international routes. Given its growth through years, in 2003, alongside with the upgrade in fleet size the flag carrier of Laos was re-branded to “Lao Airlines”.

Lao Airlines Reviews-crashNow, Lao Airlines caters 20 destinations internationally with 11 aircrafts headquartered in the Wattay International Airport. The airline also has codeshare agreements with Thai Airways and Vietnam Airlines. However, based on Lao Airlines reviews and reports, the airline had recorded seven accidents and incidents. The most recent was in 2013, where all 49 on board died after attempting landing on a bad weather and crashed into the Mekong River.

Lao Airlines Reviews-Dr. Somphone DouangdaraHowever, even Lao Airlines have gone through tough times they were still simultaneously awarded for several years. They were honored with the ISO9001 award for “The Best Inflight Services” by the ceremony held by the President of Lao Airlines, Dr. Somphone Douangdara. They were even awarded in 2013 for “World’s Best Tourist Destination” by the European Council on Tourism and Trade (ECTT).

On Board and Website Services
Lao Airlines caters services with Economic and Business cabin classes. Wherein customers under Economy are allowed with baggage maximum allowance of 20kg, and in Business class, 30kg. For safety precautions, passengers are not allowed to bring radioactive, oxidizing and corrosive materials on board. After scanning through Lao Airlines reviews and with the help of AirlineMeals, we found out that the national airline serves complimentary meals and drinks inflight of some famous Lao cuisines or other international dishes depending on customer’s preference and cabin class.
Lao Airlines Reviews-pageThe official website of Lao Airlines didn’t catch my attention, to be honest when I first saw the site, I thought it’s an endorsement for a laundry detergent. Another thing is, the layout is pretty outdated and there’s no option to select another language version of the site. Well, on a positive note the site lets travelers to book, manage and check flights either domestic or international. They can also get access to their frequent flyer, Champa Muang Lao. Just so you know, Lao Airlines doesn’t have a mobile application for their services.

Lao Airlines Reviews of Passengers
Before I read Lao Airlines reviews, one concern caught my attention. Travelers keep asking if it is safe to fly with Lao Airlines? Moving forward, even the airline had suffered criticism from others, they gathered an overall score of 8 out 10 according to Skytrax. One recent reviewer even titled his review as “Plane was quite new with comfortable seat”.

In his review, he said “First time flying with Lao Airlines, and very impressed. Staff was friendly both at check-in as the cabin crew. The plane was just half full. Very smooth boarding. The flight departed before schedule time and arrived 25 min in advance. The plane was quite new, comfortable seat with a lot of space for the legs.

We got served a little box with a sandwich, a piece of cake and an orange juice. Apart of that we got offered complimentary drinks. It’s true that the flight was pricy, but it’s normal considering that is the only airline covering the route, and only 4 times a week. I definitely recommend this airline.” He gave the Laos Airlines a perfect score of 10/10 on September 4, 2015
Lao Airlines Reviews-logo
Contact information

  • Website URL:             
  • Contact number:                  +856 21 212 057
  • Contact Email:           
  • Fax Number:                        +856 21 212 056
  • Head Office Address:           2 Pangkham Road, Ban Xiengnhun, Chanthabury District,
                                                BP 6441, Vientiane, Laos

In A Nutshell
It seems like the credibility of the national airline Laos was gravely affected by the accidents happened. Well, if I were given the chance, I would ask them… “How can we know, if it’s safe flying with you?”
I wonder how Dr. Somphone Douangdara will respond to that.

Have you flown with Lao Airlines? Feel free to share your experience below.



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  1. My wife and I have just returned from our trip. It was a most enjoyable and pleasant one. The flight attendants were courteous and caring. They went the extra mile to make everyone comfortable. Thank you for making us want to travel again with Lao Airlines.

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