Kuoni Reviews

Have you heard of Kuoni? Doesn’t sound weird to you? Well the company name is really unfamiliar. However, did you know Kuoni has been a travel organization for a century and nine years? Let us see what 100 years of experience has to offer.

What is “Kuoni”
As it shows on their page, Kuoni was founded in 1906. This travel organization is one of the largest travel companies in Switzerland and worldwide.

I was part curious about the word “Kuoni”. So I made a few searches for Kuoni reviews. Some say it’s just a made up word however the majority says it’s a German boy name which means “Brave”.

However…

Getting to facts, Kuoni was derived from the last name of the founder, Mr. Alfred Kuoni, a Swiss who was initially an overseas worker and went back to Switzerland in 1905. In that year he suggested adding a travel agency to the freight business of his three brothers. The new CEO of Kuoni is a 50 year old Swiss; Mr. Peter Meier.

Kuoni Reviews - Alfred Kuoni
Alfred Kuoni

KUONI
There are a few main options in the sites header.
page

Call Us, is the section where customers can select a continent and country to give you a list of destination experts. Once you pick one of the destination experts it will give you a brief background of the person and a number to reach them.
(Image below shows how it’s done. For the sake of this Kuoni reviews I chose North America then Canada and I am given a list of North America Experts.)
Destination Expert

Meet Us, is  the section where customers can plan their holiday with making an appointment by a Kuoni local store searcher. This page automatically searches for the nearest Kuoni local store with the customer’s saved location in the browser or by typing their postcode.

Explore, is  the section where customers can again select a continent to give you an overview of the selected continent including regions, hotels, tours and cruises.
Find Local Store

Latest Offers is also located right below the Find your Amazing sentence which will lead you to a page where list of offers and packages are shown in categories by Offer of the Week, All Offers, Destinations and seasonal Travel Inspiration.

Live Chat Support is also offered by Kuoni. You’ll see the option at the bottom right of the page. This feature will ask customers to fill in their name, email address and hit “Start the chat” to chat with a live agent.
Live Chat

Complaints
After browsing Trustpilot.com I read a lot of negative Kuoni reviews and this review caught my attention. The reviewer said “Approached Kuoni for help with honeymoon in Venice. Foolishly ended up paying a deposit for four nights later this year – before realising I could book the same hotel (with a better quality room) and the same flight for less money than that quoted by Kuoni (this includes taking into account the deposit which we couldn’t get back). Rookie error – but I wouldn’t be using  Kuoni again.” he named this review with “Avoid” an gave Kuoni a 1 out of 5 rating.

 

Contact information

  • Website URL:                     www.kuoni.co.uk
  • Contact number:                130 674 0888
  • Contact Email:                   customer@kuoni.co.uk
  • Fax Number:                      020 7723 3449
  • Head Office Address:         Kuoni House Deepdene Avenue Dorking Surrey RH5 4AZ

To sum it up
Soaring thru various Kuoni reviews, I noticed that the travel organization has really created a nice reputation for their customers. Kuoni is focused on assisting customers travelling needs and not searching for flights and hotels deals. Kuoni is being left out by other online travel agencies in so many ways and services. Feel free to leave a comment below!

 

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1 COMMENT

  1. Approached Kuoni for help with honeymoon in Venice. Foolishly ended up paying a deposit for four nights later this year – before realising I could book the same hotel (with a better quality room) and the same flights for less money than that quoted by Kuoni (this includes taking into account the deposit which we couldn’t get back). Rookie error – but I wouldn’t be using Kuoni again

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