Since it has been a year, we will be starting to write new reviews about the travel sites we once wrote about last year, just to give you a heads up of the current status or changes of a particular online travel agency. Things can change in a span of a year, that’s why we decided on re-writing some of the written travel search engines and give you the freshest feedback for 2016.
In this review, we will be re-talking about Kayak.
Kayak Reviews 2016
Kayak was established by Orbitz in 2004. Initially, Steve Hafner and Paul English founded “Travel Search Company, Inc.” and it was originally headquartered in Delaware, USA. In the same year, the company’s name officially changed to “Kayak Software Corporation.”
As we all know, kayaking is one of the top activities done by tourists in an island of paradise. It was the best way to be one in nature. A kayak is a small, narrow canoe boat made from covered skins with a small opening in the center which moves with the use a double-bladed paddle. Someone even said that “KAYAK helps you navigate the complicated waters of travel planning”.
At first we thought, that was the reason why they named the travel company. But, during an interview, Mr. English said that there was no deep reason or symbolization behind the name; they really just liked how Kayak looked and sounded, as simple as that.
Why and Why NOT Kayak?
It’s been 12 years since Kayak started to operate as a travel business that provides booking and other travel-related accommodation. Kayak was able to build up their own name in the travel industry.
Kayak is travel meta search engine wherein travellers can search and compare for flights, hotel reservations, car rental services, and package deals online. The travel site is easy to use and navigate. They even have a mobile app wherein smartphone users can access and search for travel bookings while on the go.
Talking about its travel app, Kayak’s mobile version of its services was once recognized as one of the “Best Apps for Business Travelers” in 2013 by Travel + Leisure. Based on Kayak Reviews 2016, the travel app in the App Store was reliable but the Android version was the worst. Users are complaining that the travel app keeps malfunctioning that they end up using their phone’s Internet browser instead.
Basically Kayak was built as a tool to make travel problems solvable. Let’s see what had the consumers have to say with that…
According to Kayak Reviews 2016, either it’s from Trustpilot, ConsumerAffairs and SiteJabber. Kayak had garnered too many negative comments and feedback from its consumers. Even if the company’s description traces its roots from Orbitz, Kayak itself wasn’t able to maintain the good standing they had a few years ago.
How To Reach Them?
- Website URL: https://www.kayak.com/
- Contact Number: (203) 899-3100
- Press Contact: https://www.kayak.com/press-contact
- Fax Number: (203) 899-3125
- Head Office Address: 7 Market Street Stamford, CT 06902, United States
The online travel agency is inefficient and inconsistent in the service they are providing; they might be getting more customers every day but they are also losing loyal customers on the other hand. Kayak should be more cautious with keeping than getting customers. They don’t even know how to acknowledge complaints, which makes it worse because consumers are getting more and more disappointed with Kayak.
Have you booked with Kayak? Feel free to leave a comment below.