Justtheticket Review

Managing an online travel agency is easy and hard at the same time, it is easy to fully understand the operation and process that happens in between, but it is also hard to keep up with other factors like negative reviews, competitors, connections with travel companies and more.

Is Justtheticket able to keep up or is starting to lose its grip with the industry?

Meet Justtheticket

Justtheticket was established in 1986 as a retail and corporate travel specialist. They are a proud member of Civil Aviation bonding scheme ATOL and International Air Transportation Association.

They guarantee to never disappoint their clients. Were they able to fulfill it?

The Website

Justtheticket's Website
Justtheticket’s Website

Justtheticket offers various types of travel services including flights, city breaks, hotels, car hire and more. The website is pretty plain, and I think that attribute is not good for the agency. There are a lot of ways they can improve their website through simple design and innovation.

Anyway, going back to the website’s function, a customer first needs to click the travel service he or she wants to avail before going to the actual booking page. Most agencies these days include the booking page wherein customers need to fill out information like origin, destination etc on their homepage. The site was developed by Adactus, looks like there hasn’t been any development.

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Customer Service

Their provide a phone line for customer support and email support as well. They also encourage clients to visit their office in London. They only have one phone line even though they provide international travel services. One good  feature is their live chat support, with the office hours of 9:00 to 18:00 (Monday to Saturday only, close on Sunday) London Time.

About

Their main office is located in Marylebone Street, London. According to them, they provide excellent service with a team of professional staff. One thing you might notice about their website, is that they always show their membership in IATA and  the Civil Aviation Authority.

Contact information

  • Website URL: http://www.justtheticket.co.uk/
  • Contact number:  020 7291-8111
  • Contact Email: sales@justtheticket.co.uk
  • Fax Number: 020 7291-8129
  • Head Office Address: 3b Marylebone Street London W1G 8JB

Conclusion

There aren’t many reviews for Justtheticket, their website needs a lot of work too. However, Justtheticket might be providing excellent service to their customers, maybe they care more about customer satisfaction than fame. Did you find this Justtheticket review helpful? Leave a comment below.

 
Review overview
Travel service

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1 COMMENT

  1. This agency is not that popular even here in London, but I already booked a flight+hotel with them, the entire process may take a day or two, but I didn’t have any problem.

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