Jetstar Airways Reviews

Do you want to experience Australia’s service at a reasonable price? Jetstar was founded with that aim. The airline’s’ slogans is “Australia No.1 Low Fare Airline”; “Low Fares, Good Times”; “All day everyday low fares”. Hop in and let’s take a ride with Jetstar Airways.

Jetstar FACTS
The Australian low-cost airlines’ main base at Melbourne Airport was founded by Qantas Airways in 2003. Did you know that Jetstar was the first airline that let customers select their seats upon booking and includes 787 aircraft? In 2011 the airlines was in alliance with Oneworld but still under a QF flight number.

Jetstar Airways Reviews - David Hall
David Hall

The Chief Executive Officer since August 2010, Mr David Hall, was the head of Group Strategy at Qantas Airlines and used had a previous career in finance, mining and banking.

Even with the recent negative and poor headlines about Jetstar, in 2014 the airlines received the award for “Best Low-Cost carrier in the Asia Pacific”.

Australian Low-Cost ServicesJetstar Airways Reviews - menu
Jetstar’s in flight service is categorized into two cabin classes which is Economy and Business Class. Economy Class passengers are served with complimentary meals, snacks and beverages. However a menu is provided for customers to order Australian cuisines, rather, heavy meals. Business Class customers are served with three-course meals and light snacks and beverages.

A personal entertainment system is provided to Business Class customers to enjoy and has a list of most recent movies, TV shows/programs, music and games.Jetstar Airways Reviews - in flight entertainment
The airlines’ service called Qantas Frequent Flyer, lets customers accumulate Qantas points which are earned with each flight with Jetstar Airways, Qantas and Japan Airlines. To see more about the program, click here.

Accessing Website and Mobile site
Flight booking, hotel reservations, car rentals and browsing packages are the main service of the official website. The layout of the website shows bright colors; orange, white and black which are not that harmful to viewer’s eyes. In case of language barrier problems the option to change the page’s language is located on the far top right of the page.
Jetstar Airways Reviews - pageHowever the website’s headings and topics are quite confusing. Maybe that’s the reason they have a live agent ready to assist unde the “Need help? Ask Jess” tab. This option is shown below the language selector.

Jetstar Airways’ website also provides customers the option to check flight status, manage their booking, check-in online and flashing images of the latest tourist attractions and hotel deals and offers they have.

The Mobile site and app of the airline lets customers access similar features done on the PC version. To get to the mobile site, click here. The app it is available in iOS and Android.
Jetstar Airways Reviews - Jetstar Mobile

Jetstar Airways Reviews of Passengers
According to the most recent Jetstar Airways reviews, the airline is not playing with a full deck. The most recent reviews are complaints and negative comments. One reviewer on the 6th of October 2015 said “I am writing to express my frustration at Jetstar Airways online booking system for Special needs passengers. My mother is 91 years of age and we have travelled many times with Jetstar. My mother requires a wheelchair for each flight, however when I have booked online and request for a wheelchair, there is no warning to that tells me that one is not available on that flight. It is not until I receive the email that the wheelchair symbol is missing. So I am left with a paid booking and no wheelchair. How simple it would be to have a warning whilst doing the booking to let me know to choose another flight time. This has caused my mother great distress.” she gave the airlines a 7 out of 10 rating by Airlinequality.com

Contact information

  • Website URL:                  www.jetstar.com.au
  • Contact number:             +61 3 9645 5999
  • Contact Email:                jenny.borden@jetstar.com
  • Fax Number:                   +61 3 8628 3422
  • Head Office Address:      PO Box 4713, Melbourne, Victoria, 3001, Australia

To Sum It Up
Seeing almost all the thumbs down Jetstar Airways reviews, I was actually surprised that despite the airlines’ feedbacks it ranked the 41st spot in this year’s Top 100 airlines. It only means the airline doesn’t back down with challenges and will keep fighting. That’s the spirit Jetstar! Do you have any experience with them? Feel free to leave a comment below.

 

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1 COMMENT

  1. I am lucky to see this new review you just posted. I am actually planning to travel with Qantas but seeing how reasonable when it comes to overall service Jetstar is, I think I would go with them instead.

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