Since it has been a year, we will be starting to write new reviews about the travel sites we once wrote about last year, just to give you a heads up of the current status or changes of a particular online travel agency. Things can change in a span of a year, that’s why we decided on re-writing some of the written travel search engines and give you the freshest feedback for 2016.
In this review, we will be re-talking about Hotwire.
Hotwire Reviews 2016
The travel site was founded in 2000 and was funded with an investment of $75 million dollars by Texas Pacific Group (TPG), which is one of the largest American private equity firms. Just so you know, the site was initially known as “Purple Demon” prior to its launch in 2000. Hotwire was launched by 4 key people (Karl Peterson, Eric Grosse, Gregg Brockway, and Spencer Rascoff) and 6 major airlines (American Airlines, Northwest Airlines, Continental Airlines, America West Airlines, US Airways and United Airlines).
How does Hotwire works?
Well like your average travel site, Hotwire is pretty much similar to other travel sites’ services such as booking of hotel reservations, car rental services and airfare. Since the era of search and compare is mainstream nowadays, Hotwire doesn’t differ.
On Hotwire, customers have the option to change the language and currency appearing on the top right of the page. But right before that option, a mobile icon is shown and once clicked, it will give travellers an access to get a link directly to their phone number by entering their credentials. Their mobile application which is actually available in the App Store and Google Play Store.
Nothing had changed specifically since we last wrote about Hotwire. Customers are still having same unresolved concerns regarding the travel app’s malfunctionality. I wonder when are they going to look at this matter?
According to the most trusted feedback site for online travel agencies and other travel related sites, Trustpilot had given an overall score of 0.7 over 10 based on 311 Hotwire Reviews 2016 posted, while ConsumerAffairs scored them 1 over 5 based on 701 Hotwire Reviews 2016.
I don’t have to narrate here some of the complaints and negative comments. Feel free to click the link below.
“To see is to believe”
- Trustpilot: https://www.trustpilot.com/review/www.hotwire.com
- ConsumerAffairs: http://www.consumeraffairs.com/travel/hotwirecom.html
You can also check this blog for assistance to know what are the 5 Things Hotwire won’t tell you:
- Website URL: www.hotwire.com
- Contact Number: 1-866-HOTWIRE (1-866-468-9473)
- Contact Email: firstname.lastname@example.org
- Fax Number: (415)-343-8401
- Head Office Address: 655 Montgomery Street, San Francisco, CA 94111
Well actually it depends IF you still want to reach them after knowing all the unresolved and continuous problems occurring on Hotwire. Not only based from Hotwire Reviews 2016 alone but at least feel free to be the judge. We just stated some facts, it is still your choice if you’re going to book with them after discovering they’re poor at customer service handling.
Feel free to leave a comment below.