Hotwire.com Reviews

Managing an internet-based travel agency is hard, very hard. One needs the knowledge, experience, wisdom and courage to flourish in this industry. Every piece of information regarding flight deals, prices, discounts and status should be monitored every second. One can’t afford to be passive when dealing with millions of customers.

Online travel agencies expanded the limitations of the flight industry. Expedia being one of the biggest OTA’s in the world manages other internet-based travel agencies, one in particular is Hotwire.com.

Origins and Ownership

Hotwire.com was founded in 2000, the founding members are Karl Peterson, Eric Grosse, Gregg Brockway, and Spencer Rascoff. Expedia, being their parent company managed to provide Hotwire connections to major airlines in the world. To get started, Hotwire.com was funded $75 million by Texas Pacific Group.

What people are saying

Things are not looking good for Hotwire.com, the agency was rated 1 star on Trustpilot and Consumeraffairs. Customers are saying that Hotwire, is not  that hot when it comes to deals. Some customers are convinced that Hotwire.com is not considerate, one instance for example, one guy managed to booked a flight, after checking the details for his flight he noticed that he made a mistake with the date. Hotwire refused to cooperate in changing the date, he swore that he would never book with Hotwire again. This one customer even recommended other agencies like Orbitz or Expedia.

Hotwire.com Reviews ConsumerAffairs
Hotwire rating on Consumeraffairs
Hotwire.com Reviews TrustPilot
Hotwire rating on TrustPilot

 

 

 

 

 

 

 

The Website

Hotwire.com is pretty standard and for my personal description, a little casual. Is that a good thing or a bad thing? You decide.

Since cheap deals are presented on the homepage, customers can easily choose the flight they want and book it in minutes. The website allows you to manage your itinerary including hotel and car rental arrangements.  The website allows customers to create their account to gain some benefits like quick updates for cheaper flights, you can also have your own travel “profiler” that saves your contact information, booking history, receipts and the names of your travel companions.

Hotwire homepage
Hotwire homepage

Mobile App

Hotwire has their own mobile application so you can access everything you need to from your phone about your itinerary. Smartphones are better especially for notifications about flights.

Hotwire's mobile app
Hotwire’s mobile app

About

The internet-based travel agency is headquartered in San Francisco, California, USA. Hotwire started with only 4 employees, now they have 300 employees working together.The San francisco business times named Hotwire as one of the best workplace in the bay area. In February 2009,  Market Metrix Hospitality Index gave the Top Ranking Hotel Travel website to Hotwire for the seventh time in a row.

Contact information

Here’s their contact info:

  • Website URL:  https://www.hotwire.com/
  • Contact number:1-866-HOTWIRE (1-866-468-9473)
  • Head Office Address: Hotwire Inc 655 Montgomery Street, San Francisco, CA 94111

Conclusion

We hope these Hotwire.com Reviews were helpful. Looks like Hotwire.com is asleep and needs to be woken up. It’s time to recover and gain back the customers they lost. Most of the reviews state that many customers decided to never use Hotwire again. Ouch!

 

 
Review overview
Needs immediate improvement

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2 COMMENTS

  1. I was going to cancel my flight with my wife, I was able get in touch with a customer support representative quickly, but man, HE WAS RUDE! He greeted me with “Name, Please,” I told him I wanted to cancel our flights, he told me, the process, BLAH BLAH BLAH! Then afterwards, he told me that I should be fully sure about my schedule. BTW, I was cancelling because my cousin had heart attack.

    Anyways, I’m still in shock, he didn’t even said goodbye, he just hang up.

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