Hostelbookers Reviews

The HostelBookers is a British hotel and hostel agency. Which helps customers find the cheapest and nearest hotel, hostels and B&B appropriate to their preferred vacation place. It started its operation in the year 1993 but was launched in London in 2004 with over 120 employees. Let me take you to a tour and learn more about HostelBookers.

Hostelbookers Reviews - kingsley duffy
Kingsley Duffy

The founder and current CEO of HostelBookers is Mr. Kingsley Duffy. Mr. Duffy is a 44 year old British-national entrepreneur. He was also the reason why HostelBookers merged with Web Reservations International (WRI) in 2013 because Mr. Duffy is sitting on the Board of Directors of WRI.

HostelBookers’ layout is designed wisely but very confusing to first time users. Options to search for Hotels, Hostels, Apartments and Guesthouses are too small to read. However on a positive note, HostelBookers promotes a list of Top 20 Destinations and the Hotel or Hostel price package and customer ratings next to it.

Hostelbookers Reviews - promotion

The Travel app of HostelBookers
The mobile app of HostelBookers provides customers the option to book hotel, youth hostels and B&B reservations over 3,500 destinations and 20,000 hotel and hostel properties worldwide using smartphones. Pretty much similar to the PC version features. These app are available in iOS and Android.
Hostelbookers Reviews - Mobile App
However despite the new mobile app for HostelBookers, the app keeps getting negative feedback every now and then, directly in the Google Play store page. Here are some reviews I gather up for your eyes:

Hostelbookers Reviews - mail
Email service is also offered in HostelBookers wherein customers can receive the latest Travel Deals up to 50% off straight to customer’s inbox. Travellers just have to enter the email address and hit sign up to get subscribed.

Hostelbookers Reviews of the Customers
Looking, scanning and reading through different Hostelbookers reviews, tons of complaints about fraud and scam feedback are showing directly from their customers. One reviewer said he reserved a room two weeks ago and HostelBookers sent him a confirmation email and he checked his bank, he got charged for it too.

However when he arrived, he discovered that the hotel was long closed. He wrote several emails because he couldn’t find any contact service number and he emailed to rebook the same transaction on a different hotel and beg them to call him.

HostelBookers didn’t call back but just replied to his email by giving him a link to another website which he could have done by himself. He was angry that proper accommodation wasn’t done, he was charged and he got to pay another hotel reservation because HostelBookers never processed his refund till now. He named the review “Never again be fooled.” and gave them a 1 out 5 rating.

Contact information

  • Website URL:        
  • Contact number:             44 20 7406 1800
  • Contact Email:      
  • Fax Number:                   44 20 7406 1801
  • Head Office Address:      High Holborn House 52-54 High Holborn London WC1V 6RL United Kingdom

Advice to Revise
In this HostelBookers review I advise them to change some of their page fonts and outlook because I personally had a hard time navigating through it. I have a good eyesight and i’m not technically challenged, maybe trying to improve how it works will really help your customers. I hope you don’t find this offensive but it’s just a suggestion. Feel free to leave a comment below.



  1. These people are scam

    i canceled my reservation as they indicated and they didn’t return back my money , its a shame , they only said that they can’t do anything though they are pretty sure that i made all correct steps.

    normally this is defined as stealing

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