HomeAway was recently founded by Brian Sharples and Carl Shepherd in February 2004 as CEH Holdings, though the name was changed in June 2006 as “HomeAway”. From then, it acquired several travel sites: CyberRentals, GreatRentals, A1Vacations, TripHomes, FeWo-direkt, VRBO, Abritel, VacationRentals, OwnersDirect, Homelidays, BedandBreakfast, Alugue Temporada, Escapia, RealHolidays, Torprural, Travelmob, Stayz Australia, Bookabach and Glad to Have You. All of these companies operate as one: HomeAway.
Now, HomeAway has over 1600 employees serving with more than 1 million vacation rental listings in 190 countries. The American online vacation agency had acquired a total of 40 websites in 22 languages. Last year’s revenue reached $446.8 million that made a 28.9% increase from 2011.
The background of HomeAway is a picture of a happy family swimming in an indoor pool of a house. For me, the picture resembles at-home vacation experience in panorama view. First thing travelers notice is the option to type in where they want to go, selecting the duration and number of guests. In this review I tried to search for Massachusetts from November 9 to 13 for more than 1 person and here’s the result:
First it will provide you the Top 5 featured places in Massachusetts but if customers want to select by prices, they have to select one of the options if how they want the results are customized either by price, by number of persons or rooms. However after filtering the results by $100-500 this what happened.
They are not even arrange by prices, it is just similar with the first search of no filter and featured ones first. I think HomeAway shall look into this minor website problem because it’s not getting customers anywhere.
NOT with HomeAway
HomeAway gathered an overall score of 1 out of 10 rating according to trustpilot.com, it wasn’t hard to find reviews of the customers for HomeAway but it was heartbreaking that they are all complaints. The customers are saying that HomeAway is shameful, permits cheats, fraud, disgusting, unpleasant and a horrible travel site. It is easy for them to say this such accusation because they experienced those first hand.
One reviewer said they had a “double booked” and the agent of HomeAway only informed them a day before that they had to move to a cockroach-infested room and five times away from the festival they were attending. She even said that HomeAway was lazy about refunding their money and they even ended up with no refund and staff saying “not our problem”.
I find this extremely rude way to leave a customer hanging. I wonder if HomeAway is doing something about this and other thousand reviews. To see more of the recent complaints, click here.
- Website URL: www.homeaway.com
- Contact number: (512) 684-1100
- Contact Email: firstname.lastname@example.org
- Head Office Address: 1011 W 5th Street Suite 300 Austin, TX 78703, USA
The company slogan “Let’s stay together” is not applied to most of HomeAway reviews, because as of now, consumers keep complaining while some remain unanswered and agitated. Aside from focusing for growth, I think HomeAway should focus more on their customers’ concern and not get away from home first.
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