Govolo was established in 2007 and they are specialized in providing the lowest price for airfares, holiday packages online. The travel shop online sells the best flight deals from over 500 airlines. They also cater services for B2B and one of the leaders in France in the online selling market. The company has recently expanded to cover other countries in Europe.
Govolo is a French combined word that means “Go Voyages” in English. In 2013, Zucano, a travel site based in Milan, Italy merged with Govolo to make their social community’s direct booking to the French travel site. He said “With a similar partner, we provide the highest quality booking service to our users. Without any compromise on community experience both on our platform and on Govolo one.”
Govolo uses a frog as their livery and it is said that they offer cheap fares available that all taxes are already included in the search results from extensive selection of flights. However, I personally don’t trust the overall layout of the site, since it’s pretty much outdated and suspicious.
Govolocan be adjusted for customer with visual disability, it can adjust the text size and the option is on the top right of the page next to the service of viewing which deals customers would want to look at either London, Paris, Amsterdam, Brussels or Madrid.
The main features of the site let customers to search and book flights, hotel reservations, holiday packages and car rentals. All of these services are payable via credit card; American Express, Visa Card, MasterCard, Bluecard and/or Visa Electron
I was not actually surprised to see several or majority of Govolo reviews are complaints. Consumers are really mad about the experience they had with Govolo. They are united in mentioning Govolo is a fraud and a scam, since they book flights and charge their credit card and no confirmation letter was sent to them. They can’t even reach them on their customer service number to request a cancellation or refund. One reviewer was also angry when she said:
“[Wow! Howcheap these tickets are in this website!] I think this is the main approach that Govolo uses to attract the attention of the people. You pay the money happily. The company charges the money from your credit card, but it seems that it does not bother to actually issue the tickets. It is a money black hole.”
Another credible reviewer said “Never ever use www.GoVolo.com to book any flights! After trying to book a flight and filling in all the info it suddenly didn’t exist, then the second was cancelled and trying to reach customer support was close to impossible. The third attempt was a real treat as the flight again didn’t exist but then suddenly reappeared at much higher price.” (Reference: http://www.sitejabber.com/reviews/www.govolo.com)
- Website URL: www.govolo.com
- Contact number: +33 (0)15 340 4400
- Head Office Address: 79/81 Rue de Clichy, 75009 Paris, France
Advice to Revise
I am still having mixed emotions with Govolo. Since they are shown as credible that another travel site chose them for an alliance in providing travel needs. However, I am still doubtful with what most of the Govolo reviews’ say. Those are consumers, who paid for their services. They are far more believable than other company statements. Maybe if Govolo will try to enhance the design of their website to the modernized style. Then this might save them a step up from suspicion.