Gol Transportes Aéreos Reviews
Gol Transportes Aéreos also owns the brand Varig, because Gol Transportes Aéreos was considered the new Varig of Brazil. Varig was the first airline of Brazil founded in 1927. Moving forward, Gol Transportes Aéreos was established in 2000 and now is known as the the largest low-cost airline in South America and the second largest airline in Brazil by market share and fleet size.
Gol Transportes Aéreos has 145 aircraft: (109) Boeing 737-800 and (36) Boeing 737-700 which cater services to 75 international and domestic destinations. The Brazilian airline operates from São Paulo-Congonhas Airport, Tancredo Neves International Airport, Brasília International Airport and Rio de Janeiro-Galeão International Airport
Official Website and Mobile App
Like other airlines, their official site is in Portuguese by default. The option to change the language or the version of the site is located at the top right of the page and it’s easily recognized since 8 other languages are showing their designated flag icons.
The official website also offers accessibility features wherein customers can also change the contrast or color of the layout and even adjust the font size, these options are located on top of the language selector option. Just so you know, Gol Transportes Aéreos was the first airline that offered accessibility features on their website.
Basically, the site provides options for travellers to search and book their destinations, check-in online and even check flight status. Other services include information about Smiles (loyalty program), a newsletter, and even a guide about the airline’s policies. Please be reminded that some pages should be translated in English. It is still better if you are using a Google Chrome browser.
Meet GAL, the airlines’ virtual service representative. If she looks familiar, that is because you can actually see GAL on every page of their official website. It appears to be a pinned tab below the page which gives access to customers for their contact support, such as telephone, email and FAQs.
Gol Transportes Aéreos’ mobile app is available both in the App Store and Google Play Store. Just a heads up, the travel app is just a complete mobile version of all the services of the PC version mentioned above.
After reading through several Gol Transportes Aéreos reviews online, I see that Skytrax had scored the Brazilian airline with a 5/10 overall rating. This was not randomly scored, but was based on 49 Gol Transportes Aéreos reviews. According to the most recent reviews, their inflight service experience was the worst, pertaining to the bad attitude of the flight attendants.
However, other passengers contradict that the staff were friendly and the problem was with the Special Gol Seats which are not even special at all. What made the overall score was the complaint about not having inflight entertainment, no power on board and the food are for sale with excessive pricing.
How To Reach Them?
- Website URL: http://www.voegol.com.br/en-us/Paginas/Default.aspx
- Contact Number: +55 11 5504 4410
- Contact Email: firstname.lastname@example.org
- Fax Number: +55 11 3169 6245
- Head Office Address: Rua Gomes Carvalho 1629, Vila Olimpia, 05457-006, Sao Paulo, Brazil
Gol Transportes Aéreos has really been one of the many airlines which was created in the 21st century, it’s been 15 years since the airline was established and I guess this is not a good reason to consider them as a new airline. Even with all the Gol Transportes Aéreos reviews and complaints the airline had been receiving continuously, they are not giving up the fight. Who knows, maybe one day, they’ll be better. It’s not like how the old Varig airline ended up: declining and finally splitting to cease operations in 2006.
Have you flown with Gol Transportes Aéreos? Feel free share your experience below.