Garuda Indonesia Reviews

One of the world’s largest suppliers of Nutmeg and Coffee (Kopi Luwak), with over 127 active volcanoes and home of the real dragons or seventy kilogram Komodo Dragons; Indonesia. The Indonesians are known for their utmost hospitality and selfless accommodation. Have you ever wondered how it is to fly with the national airline of Indonesia. Let us all witness, Garuda Indonesia!

Origins and Ownership
With an obvious competition, Garuda Indonesia was known as KNILM initially in 1928, which means Koninklijk Nederlandsch-Indische Luchtvaart Maatschappij” (in English; Royal Dutch Indies Airways). The name is similar to KLM but not a subsidiary of this airline. “Garuda” was a name derived from a renowned scholar, Mr. Noto Seroto; he wrote a poem including “Ik Ben Garuda, Vishnoe’s Vogel, die zijn vleugels uitslaat hoog boven uw eilanden” (in English; I’m Garuda, Vishnu’s Bird, that spreads its wings high above the Islands)

Now, Garuda Indonesia’s main bases are at Soekarno-Hatta, Ngurah Rai, Sultan Hasanuddin and Kualanamu International Airport. The national airline of Indonesia consists of 140 aircrafts serving over 100 destinations worldwide and is the 20th member of the SkyTeam airline alliance in March 2014.

Garuda Indonesia Experience
Garuda Indonesia is quite generous when it comes to customer service, they have “service concept” to provide travelers the Indonesian vibes at its best. Greetings of “Salam Garuda Indonesia” are always welcoming their passengers as an epitome of their hospitality. They make sure that passenger’s five senses are satisfied with each flight; Sight, Sound, Scent, Taste and Touch.
Garuda Indonesia Reviews-inflight
The flag carrier of Indonesia has the standard Economy, Business and First cabin classes. However, what makes them different is, even if passengers are under Economy, they see to it that they will get the best and fair service with extra legroom and gourmet meals. Imagine if Economy Class doesn’t feel ordinary, what more with Business and First Class?

The Website and Mobile App
The official website of Garuda Indonesia was elegantly designed with calm colors sky blue and white. However the striking resemblance reminds me of KLM Airline’s page. I wonder what KLM will say about this? Moving forward, the site lets travelers to book flights internationally either one-way, round-trip or multi-city. Aside from those main services, customers get to check their flight status, booking and airline policies.

Garuda Indonesia Reviews-Mobile AppUsers of Garuda Indonesia mobile app are showing different commentaries on the functions of the travel app. With a Google Play store, they gathered around 4.5/5 rating. However, with the App store, they have a 1 out 5 rating. So, the mobile app’s efficiency is still questionable. The mobile app services let travelers to book flights, check flight status, manage bookings and get to connect with their GarudaMiles.

Garuda Indonesia Reviews of Customers
Based on several Garuda Indonesia reviews, the Indonesian airline  is recommendable for it keeps receiving constant praises from their passengers. Customers are even considering Garuda Indonesia as the best airline to travel. Some reviews are really pleased with their services and friendliness of the crew. They even said that Garuda Indonesia outshines KLM and Emirates. And they will definitely fly with Garuda Indonesia again.

One recent reviewer said “I have flown Garuda Indonesia twice on the long Amsterdam-Jakarta route in the last months. Their nonstop service is great, and in my opinion the best airline to travel from Europe to Indonesia and back. The seats are the best in economy class. The staff is attentive and customer oriented. Excellent food, good inflight entertainment. Pricing is beyond belief for this great experience.” he posted this on the 23rd of November 2015 and gave them a 10/10 score.
Garuda Indonesia Reviews-LOGO
Contact information

  • Website URL:                        
  • Contact number:                            +62 21 2351 9999
  • Contact Email:                      
  • Fax Number:                                  +62 21 5795 0922
  • Head Office Address:                      Management Building, 3d Floor Soekamo-Hatta International Airport,
    Jakarta, 19120, Indonesia 

Based on ​Garuda Indonesia reviews, the Indonesian airlines is effectively one of the most enticing airline you would want to travel with. Recently, their staff was just awarded for “The World’s Best Airline Cabin Staff” by Skytrax’s World Airline Awards 2015 and for your information, Garuda Indonesia is running the 8th spot from The World’s Top 100 Airlines in 2015. Kudos to Garuda for ranking up and serving high quality standards.

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