Gala Travels Reviews

Gala Travels Reviews - ceoGala Travels is a Canadian travel site based in Toronto: a family-owned business and operated by travel agency/consolidator and serving the Canadian travel industry since1979. It was said to have an A+ rating with the BBB. The CEO who handles all customer’s inquiries is shown as “Naeem”. But the name itself is too general, no last name, no biography and not even a gender. Why keep their leader in secrecy? How should we trust them then?

PROS
I don’t like the overall layout of Gala Travels, it just remind me of Ezeego1 dull interface. Not to be harsh. These are the travel sites that needs improvement in their page. For I strongly believe, how could you convince a customer, if you’re not even convincing at all?
Gala Travels Reviews - page
Basically, Gala Travels lets customers to find and book airfares, hotel reservations, vacation packages and cruises. Groups also are accommodated in Gala Travels, wherein travelers in big numbers or special occasions are educated of what are the things they need to prepare for.

Gala Travels are generous when it comes to sending feedbacks, suggestions and offers. For these services are shown all over the page. Feedback on the right hand, suggestions on the bottom right and offers on the middle part, or also known as newsletter.

Vacation Deals is the section of Gala Travels, wherein travelers gets a list of the latest vacations packages offered within Canada.  The list is categorized by star rating, price and tax are shown as well. The result of this service can be filtered to a concise city, which is changeable at the top right of the section.

The later part of Gala Travels only show an access to their company overview, FAQ, list of affiliations and social media accounts, all of which are unreliable.

CONS

runawayComplaints and negative feedback of Gala Travels reviews are showing all over. Customers and travelers are not really happy with what they had experienced with Gala Travels. They are even cursing at the site’s bad customer service. One reviewer even said “You guys had no idea about how difficult is to deal with this agency! In other words…WHOEVER IS READING THIS MUST RUN AWAY AS FAR AS THEY CAN AND BOOK WITH SOMEONE ELSE!”.

Another reviewer almost had the same comment about Gala Travels. He was frustrated when she said “Run with your money and book somewhere else. I had a bad experience with them. Very bad customer service. I made a huge mistake buying tickets from GALA TRAVELS. I was stuck at the airport for several hours and lost my money. I will never use them again. Not worth the pain when we travel with family.”
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Contact information

  • Website URL:                    www.galatravels.com
  • Contact number:               +1 905-940-4380
  • Contact Email:                  info@galatravels.com
  • Fax Number:                     888 991 5872
  • Head Office Address:        7780 Woodbine Ave. #2, Markham, ON L3R 2N7, Canada

Overall Thoughts
Based on other Gala Travels reviews, the travel site is one of the untrusted online travel agencies in Canada for their company’s history and biographies lacks legitimacy. Gala Travels doesn’t even have the courtesy to respond to customer’s complaints and feedback which makes customers more agitated with their services, specially when they bluntly show their toll free numbers and such.

Have you booked with Gala Travels? Freely share your experiences below.

 

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2 COMMENTS

  1. I needed to cancel my flight, the agency charged us 100$ per customer which is a total of 400$ in addition to the airline cancelling fee of 130$ which is just outrageous for a flight which was supposed to depart 8/16.

    You are right Max, I should have stay away from them!

    • That’s ridiculous Matt, $100 per customer? Where did Gala Travels left their conscience? And on top of that cancellation fee of $130? That’s too much. I hope you were able to get in touch with them. Thank you for posting your experience here.

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