The unsung hero in the Online travel industry is the Internet. The Internet is the most important part and why online travel agencies exist in the first place.
One agency who owes the Internet a big one is FareCompare.
Origins and Ownership
Rick Seaney and Graeme Wallace are the founders of FareCompare in 2004 with the supervision of XXI Technologies. Seaney and Wallace also co-founded XXI Technologies in 2000 .Seaney is the current Chief Executive Officer of FareCompare while Wallace holds the position of Chief Technology Officer.
What people are saying
FareCompare is one of the fastest growing travel planning websites, well that’s what they say on their “About us” page.
There were some reviews about their services and it’s not looking good for the agency. Negative reviews stating that FareCompare’s deals are not reliable at all. According to the reviews, most of the deals presented on the agency’s website are not valid. Their customer support also took some beating, one traveler was furious when he was on hold for 40 minutes and then halfway around booking his flight, his call was disconnected, so he tried calling again and disconnected once more.
Positive reviews from loyal customers defended the agency’s reputation by pointing out their strength. One particular attribute is their sophisticated airfare comparison that monitors flight deals and presents the cheapest one to the buyers. Nothing new really.
The website mainly allows customers to look for flights and hotel reservations easily. Other than flights and hotels, the website provides travel tips and advice for travelers to make the best out of their travel deals. There are also unique features that deserve to be mentioned, one is the “Ask Rick,” feature. Rick Seaney the CEO of FareCompare records podcast about travel management on the website for customers to listen to. They also include news about different travel factors with statistics.
Unfortunately, there were negative reviews about their website, being cluttered and full of pop-ups.
Their customer service phone line is open 24/7 for customer assistance. Review and cancellation of flights is also allowed on their website, just make sure you have your trip number. They also have email customer service mostly for notifying customers about the latest deals and updates about the company. To gain access to information, a FAQs page is uploaded on their website. Going back to the reviews, past customers say that the agency’s customer service is not efficient. Not good, maybe they need to evaluate and make improvements asap.
FareCompare’s main products are travel services and airfare information. Most agencies focus on promoting deals, FareCompare probably wanted to stand out, but there are many agencies just like them.
Their headquarters is located in Dallas, Texas, USA. FareCompare was nominated for World’s Leading Flight Comparison Website in 2013 and 2014 by World’s Travel Awards, but that’s it they were only nominated because in both years they lost to Kayak and Dohop.
FareCompare’s contact information
- Website URL: http://www.farecompare.com/
- Contact number: +1 877 477 7441
- Head Office Address: FareCompare LP 18111 Preston Road, Suite 800 Dallas, TX 75252
FareCompare aims to assist travelers with their planning, were they able to do so? To base everything on facts, the agency might be facing a serious challenge regarding their gaps and the negative reviews online that can be accessed by millions of people. Did you find this FareCompare review helpful? Feel free to leave a comment below.