In our previous review, we wrote about SkyWest that we stumble upon ExpressJet. The regional airline caught my attention. Join me as I learn and study, the largest regional airline in the world: ExpressJet. Let us witness the origin and services of this prestigious airline.
The Beginning and Facts about ExpressJet
ExpressJet traces its root back in 1986 as Continental Express and was acquired by Continental Airlines (now United Airlines). The rebranding and incorporation held in 1996 changed it to ExpressJet Airlines, Inc. ExpressJet then became independent and was headquartered before in Continental Center I. Initially, ExpressJet aircrafts are the Twin Otter, Bandeirante, Dash 7 and Canadian regional jets (CRJ)
Now, ExpressJet main bases depends on their airline partners with American Eagle, Delta Connection and United Express. The largest regional airline in the world has a total fleet size of 400 catering over 200 destinations worldwide with SkyWest as their parent company. The airline partners are members of all the three major airline alliance: OneWorld (American Eagle), SkyTeam (Delta) and Star Alliance (United). ExpressJet had already won several awards:
- Air Transport World’s Regional Airline of the Year (2003)
- Houston Business Journal’s Top 100 Public Companies (2004 and 2005)
- Condé Nast Traveler Annual Business Travel Awards Poll (2005)
- Fortune’s Most Admired Airlines (2005 and 2006)
Commitment Plan and Website Services
In ExpressJet their job is to connect consumers to the people and places they love. They train their employee to be professionals in their fields, to make a positive impact to their customer’s satisfaction while traveling. They even follow a customer service plan to fulfill their duties in providing outstanding customer service even when operational inconsistencies arise. In collaboration with their airline partners, their aim is to provide the lowest fare available. To see their customer service plan, click here.
The official website of ExpressJet is not similar to other airline page because the main page mainly focuses on educating travelers about their company’s information and background. The option to navigate or switch page and/or section is shown on the top right, as Home, Passengers, Careers, Partners, Safety and etc.
Once customers are on the passengers’ page, the option to book, manage or check flights and other airline services and policies are located on the bottom right of the page. In which, once you click the link, it will redirect consumers to the page of the designated airline partners. However, ExpressJet wasn’t mobile-friendly to have a mobile application.
ExpressJet Reviews of Consumers
Based on ExpressJet Reviews on Glassdoor, the company helps their employees and never mistreated them even during trainings. Learning this from a credible site means ExpressJet can apply the same politeness and accommodation to their customers. Indeed, one reviewer said:
“I find a lot to like about ExpressJet: I like their “can do” attitude. I like their modern fleet of very comfortably appointed Embraer regional jets. I like their focus on DIRECT flights between non-major airports. I like their focus on on-time performance. I like that they can give me better airfares than Southwest WITHOUT having to sacrifice a simple snack in coach class or something as fundamental as an assigned seat (and of course, there’s no cattle-call of a chaotic boarding process, which you’re always guaranteed when you put up with Southwest).
- Website URL: www.expressjet.com
- Contact number: +1 404 856 10 00
- Contact Email: firstname.lastname@example.org
- Fax Number: +1 404 856 1405
- Head Office Address: 100 Hartsfield Center Parkway, Suite 700, Atlanta
Georgia 30354, United States
In the End
Judging by various ExpressJet reviews, the American regional airline had gained a lot of achievements and acknowledgement from consumers and employees as well. They are adept in providing services on both different fields. ExpressJet will set up a good example for other businesses and airlines. That recommendation are side by side. Kudos to ExpressJet!
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