When it comes to the aviation industry, SkyTrax ranking doesn’t define a company stature in the industry. The good thing about a SkyTrax ranking is that they ignite a more intense competition between companies.

In 2014 Etihad Airways was ranked 9th, come 2015, Etihad claimed the 6th spot. Let’s see how they did it.

Origins and Ownership

Etihad Airways is one of the youngest Airlines in the world. Founded in 2003, by President Khalifa bin Zayed Al Nahyan and Ahmed bin Saif Al Nahyan. This prestigious airline quickly rose over many others with these brilliant minds working as one.

President Khalifa bin Zayed Al Nahyan, Co-founder of Etihad Airways.
President Khalifa bin Zayed Al Nahyan, Co-founder of Etihad Airways.

The current president and CEO of Etihad is Australian executive James Hogan, who’s been in his position since September 6th, 2006. Hogan was born on November 28th, 1956, he grew up in Melbourne, Victoria, Australia.

CEO of Etihad Airways, James Hogan
CEO of Etihad Airways, James Hogan

What people are saying

Believe it or not, Etihad only got 5 out 10 stars on both Airlinequality.com and Airlineratings.com. Most of the reviews had something good and bad to say about the airline. One traveler said that his flight was “ok,” according to him the attendants were pleasant and attentive, but he swore that he would never travel 14 hours with the hard seats of Etihad. He also complimented the food for being tasty but served with small portions. One passenger gave ten stars to Etihad’s business class, he said everything was good and that he had an awesome experience.

Upon keen observation, passengers who flew economy gave Etihad a low star rating, while business class passengers ranked Etihad with nine and ten stars.

Looks like Etihad’s economy class needs major improvements.

The Website

Etihad's main interface
Etihad’s main interface

The website is very appealing especially with their color choices of gold and mahogany. A feel of steampunk envelops their website design. Customers can plan and book their flights directly on the website. Checking flight status is easy, all you need is your flight number. Bookings can also be managed for alteration or cancellations of flights.

Etihad has affiliations with big hotels worldwide to promote hotel reservations for passengers. They also offer chauffeur and car rental services.

“Etihad Airways” – Mobile Application

To make things easier for the customers, Etihad Airways designed their own mobile app. The features of the website applies to the application so customers can deal with etihad more conveniently. You can look for flights, monitor daily schedules and contact them directly from your smartphone.

Customer Service

Etihad provides English and Arabic customer service 24/7. They have several offices scattered worldwide for a broader connection to customers and a page for frequently asked questions is set available here.

They also included a ‘Guest Experience Survey” for the evaluation of their services to make way for improvements.


Etihad only has 3 classes, First class, Business class and Economy class.

First Class

The interior of first class flights features small apartments for each passenger, imagine a hotel in the sky. Finest Poltrona Frau leather with a wide armchair, an ottoman that stretches out into an 81-inch long bed and a space to walk around awaits the passengers. You can watch your favorite movies, tv programs and listen to music with the 24-inch flat screen TV. In-flight chefs prepare every meal to perfection served with quality beverages, cold and hot.

First class cabin interior
First class cabin interior

Business Class

Seats in this class can be reclined and converted to a 15” fully lie flat seat, to make things even better, each passenger can enjoy their favorite flicks, tv shows, sport programs and music on a personal video screen with noise-cancelling headphones. On demand food and beverage satisfies the passengers with a wide array of selection.

Economy Class

Despite being the lowest class, Etihad provides the best comfort possible with reclining seats and touch screen tv screens for in-flight entertainment.

Satisfy and Quench

A la carte and on demand meals are served for first and business class passengers. Economy passengers have a wide selection of meals with complimentary snacks and drinks.

In-Flight Tech

Each seat has their own power outlet for major plug types so people can charge their devices. Mood lighting mechanisms also apply to first class and business class flights.


The Abu Dhabi International Airport is Etihad’s main hub mainly providing travel service for the people of Abu Dhabi. Their fleet size includes Airbus and Boeing airliners with a total of 118 aircrafts. Etihad claimed the World Travel Awards (2015) for Middle East’s Leading Airline and  Middle East’s Leading Airline for First class and Cabin crew.

Etihad Airways contact information.

  • Website URL: www.etihad.com
  • Contact number: +97 125 11 0000
  • Contact Email: info@etihad.ae
  • Fax Number: +97 125 05 8111
  • Head Office Address: New Airport Road, PO Box 35566, Head officee, Khalifa, United Arab Emirates ew Airport Road, PO Box 35566, Abu Dhabi, Unated Arab Emirates


Etihad Airways is owned by the most powerful and richest individuals in the Middle East, meaning that the Airline’s future entails great success. Right now, Etihad has what it takes to play with the big boys in the airline industry, however, claiming the top position is impossible with their current stature.

Review overview
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  1. Some of the seats, including mine didn’t recline properly, I wasn’t able to sleep at all, the food was good though.

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