Dragonair Airline Review

It’s only logical to accompany airline names with creatures that fly. Garuda Indonesia and American Eagle are two examples, one peculiar airline is Dolphin Air, why dolphin? Anyway, airlines like these have rich history about how they came up with their name.

One airline that does stand out, the Dragonair Airlines, an epic mythical creature that soars through the air, awesome imagery.

Origins and Ownership

Dragonair is a subsidiary of Cathay Pacific and was founded on May 24th, 1985 by Chao Kuang Piu. Chao Kuang is now the present honorary chairman of the airline, while the current CEO is Ying Wah Yau, also known as Algernon Yau.

Dragonair's CEO, Algernon Yau Dragonair Airline Review
Dragonair’s CEO, Algernon Yau

Yau has been Dragonair’s CEO since July, 2014, he was the former CEO of Cathay Pacific Services Ltd. from June 2011 to July 2014.

What people are saying

Dragonair is considered to provide efficient services, boarding is fast, attendants are helpful, food is tasty and seats are comfortable. One common complaint from customers is the occurrence of delayed flights, one parton going on holiday was disappointed when his flight was delayed for a whole hour.

Customers were suggesting for the airline to do something about delayed flights, but still, the same customers who complained about delayed flights complimented the extensive service by the attendants.

On airlinequality.com, Dragonair got seven out of ten points for their service. On airlineratings.com, Dragonair got a perfect seven star for their safety rating and six for the airline service. If you think about it, most reviews are coming from disappointed customers, but with Dragonair’s excellent service, customers are encouraged to show their appreciation.

Website Function

Dragonair Airline Website Review
Dragonair website

Booking flights, checking in and managing bookings is a breeze online. The Dragonair interface is organized with its simple design and development, even a kid can navigate his way through it. Dragonair provides packages with discounted prices for flights and hotel reservations. Flight deals are presented right on the homepage, the website checks your location and boom, flight deals appear.

Customer Service

Their customer support isn’t open 24/7, there are designated office hours for each branch worldwide. Click here, for more details about their customer support. Customers can submit their complaints and suggestions and comments on the website. Customers can also get the information they want from the FAQs page on the website, the page is efficient and accurate.

On-board Experience

Dragonair Airline On-Board Review

Dragon Air offers three class, First Class, Business Class and Economy class.

First Class

First class features private seats that can be converted to a full flat bed anytime. The airline’s goal is to provide a wide space for each passenger so they decided to add extra space for storage and work.

Business Class

With recent innovation, the business class seats are 21 inches wide with extended leg rests and can be reclined to whatever position you want. The headrest can be adjusted 6-ways according to your liking to avoid stiff necks and headaches. In front of each passenger is a personal storage for small bags, amenities and personal devices.

Economy Class

Passengers can fly in comfort with cradle mechanism seats that can recline up to 6’’. Every passenger can keep their personal items inside of the built in storage in each seat.

Entertainment in the air

Talking about in flight entertainment, nobody gets left behind, no matter what class you fly. First class passengers can enjoy movies, tv programs and music with PTV 10.4 TO 15.4 inche screen. StudioKa brings a wide selection of entertainment choices. Each seat has a multi-port connector for RCA, smartphones and usb connection. Emporium and Silkroad magazines are also distributed.

StudioKA equips business class flights with 12.1 inch touch screen with noise cancelling-headphones. There is also a 110V AC port for charging devices.

Lastly, economy entertainment comes with audio and video demand from a 9-inch touch screen tv and 110V AC power supply for laptops and other electronic devices.

Authentic food serving

Dragonair serves 20,000 meals per day, cooked by award-winning chefs. Dragonair offers a wide selection of Western cuisine with tasty snacks, beverage and desserts. Dragonair serves authentic tea from china and high-quality chosen by professional wine consultants.


Every passenger (except infants) are allowed to bring luggage not exceeding  56x36x23cm (22x14x9 in) in size and 5kg (11lbs) in weight. Of course, dangerous items and tools are restricted. Customers can ask for additional allowance but of course, not without a fee! For more information, click here.


Dragonair’s main hub and headquarters is the Hong Kong International Airport in Chek Lap Kok, Hong Kong. Dragonair has a total of 41 passenger aircraft ready for take off. Their fleet includes the Airbus A330-300 (type 1, 2,3), Airbus A321-200 and Airbus A320-200. There are over 3,445 employees working for Dragonair worldwide. Dragon air is a proud member of the Oneworld alliance. Skytrax 2015 named Dragon air as the best Regional Airline and best Regional Airline in Asia.

Dragonair Airline Review

Dragonair’s contact information:

  • Website URL:http://www.dragonair.com/
  • Contact number:2747-3333
  • Fax Number:+852 2560 1411
  • Head Office Address:Hong Kong International Airport in Chek Lap Kok, Hong Kong


Dragonair is starting to climb the ranks with their excellent and efficient service. Being a 4-star airline now, Dragonair is on its way down the 5-star road. Going back to the name, Dragonair picked a creature with great power that can travel through the sky with brilliance. Too bad they don’t breathe fire, all in all, Dragonair is in the running for being one of the best or even the best.



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