Directline Holidays Review

People might ask, “why not unite all online travel agencies into one?” Then instead of different brands, there would be different branches. There would be no competition and every connection with other company would be the same.

Directline Holidays is one of many Travel sites providing travel services, this Directline Holidays review is done to determine if there is there something about them that makes them stand out among others?

Company History

Directline Holidays was founded in 1993 as the trading name of Holidayline (UK) Ltd, in September, 2013, Broadway Travel bought the company that led to the company name change of Directline-Holidays.

The current leadership rests on the shoulders of Director Anthony Bradley and  Director Matthew Flint.

Online Feedback

Trustpilot.com reviews Directline Holidays (Directline Holidays Review)
Trustpilot.com reviews Directline Holidays

Trustpilot.com gave Directline a 4.9 out of 10 star rating according to customer reviews. Their service is considered poor and lacking, there were several cases of misleading deals with questionable prices. One customer found the deal he wanted but was unable to book it because of the price rate, he then decided to book the deal directly from the airline. He was surprised to find out that the price rate on Directline was double as much as the one on the airline’s website.

Reviewcentre.com rating for Directline Holidays (Directline Holidays Review)
Reviewcentre.com rating for Directline Holidays

However, on Reviewcentre.com, Directline got a 3.6 out of 5 star rating, not bad, not great, just good. According to the positive reviews, the hotel deals are amazing and credible, they also said that dealing with Directline is hassle free.

Another issue for misleading deals is about the photos shown in their website, it seems that Directline likes to enhance the photos to show elegance and quality. One patron was disappointed when the hotel stay he was looking for turned out to be one of the worst experiences of his life.

The Website

Directline Holidays Homepage (Directline Holidays Review)
Directline Holidays Homepage

The main purpose of the website is to promote affordable deals for flight and hotel reservations. Since Directline is only the middle-man, the website doesn’t include a checking-in feature. Customers are allowed to check their bookings if they wish to make alterations or cancel.

The world of Directline and most travel sites revolve around deals, so their deal promotion on the website is standard by showing a calendar with each date marked with flight deals.

Customer Service

Their customer support for sales is functional all day long with specific office hours, while their customer support for queries is only open Monday to Saturday with specific office hours. Their customer service includes an email support for feedback, also this way, individuals with disabilities like hearing impaired can ask for assistance. One good function is they provide live chat support, in the bottom right of the website, there is “Chat with us” button.

Company Profile

Directline Holidays main office is in Croydon, England, UK. One thing to consider about Directline is how their database gathers and presents information about deals. Deals from leading UK tour operators are compared with each other to find the best deals.

Here is Directline Holidays contact information

Sales

Monday 08:00 – 22:00
Tuesday 08:00 – 22:00
Wednesday 08:00 – 22:00
Thursday 08:00 – 22:00
Friday 08:00 – 22:00
Saturday 08:00 – 21:00
Sunday 09:00 – 21:00

 Customer Service

Monday 09:00 – 18:00
Tuesday 09:00 – 18:00
Wednesday 09:00 – 18:00
Thursday 09:00 – 18:00
Friday 09:00 – 18:00
Saturdays 09:00 – 17:00
Sundays Closed
  • Head Office Address: Croydon, England, UK.

In a Nutshell

Did you find this Directline Holidays Review helpful? Looks like Directline Holidays had been through good days and bad days. A mixture of loyal customers and bashers still determines the company’s current stature, but if they were able to stay alive all these years, who knows.

 

 

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