Citilink Reviews 2017

Starting out with shuttle services between cities in Indonesia, Citilink developed to become an international low-cost carrier in the region. In our latest Citilink reviews, we take a closer look into this low-cost airline from Indonesia, what are its main services and features as seen from their official website, and what people have to say about them. We hope that these Citilink reviews help.

Background and History

Citilink is an Indonesian low-cost airline headquartered in Jakarta, Indonesia with a main hub located at Juanda International Airport, Surabaya, East Java. “Better fly, Citilink” is Citilink’s company slogan.

The airline traces their foundation to 2001 when they were formed as a low-cost subsidiary of their parent company Garuda Indonesia. In the first quarter of 2012, Citilink began operating as a separate business entity from Garuda Indonesia, complete with a brand overhaul from their livery, official website, cabin crew uniform, and cabin interiors. The plan is for Citilink to be a regional airline that would eventually contribute 30% of the revenue of Garuda Indonesia. Citilink obtained their Air Operator’s Certificate in August 2012.

What Users Have to Say

Based on 18 Citilink reviews on reviews website Airlinequality, Citilink was given a 7 out of 10-star rating. Mostly, the airline’s cabin crew friendliness made passengers feel comfortable onboard: “Flight attendants were very courteous and polite, and they were also very helpful. We paid for our meals but turns out for drinks we also have to pay extra on board, and it is cash only. Restrooms were kept clean throughout the trip. Flight deck communication was adequate; we were given informations on flight time and altitude before we take off, and arrival time and Bandung weather before we land. Delightfully surprised that their hard and soft products were better than expected for a low cost carrier and if they are as aggressive in their expansion, they can give Air Asia a run for their money.”Citilink Reviews 2017 customer service

Other Citilink reviews say this would be a great airline if they expand and improve their services from ground handling to customer service.

Their Official Website and Main Services and Features

Citilink Reviews 2017 official website

Their official website loads in Bahasa Indonesia by default, so you better translate the page before you get started with your airline website tasks with Citilink. Their site’s a bit hard to understand in my opinion as it could get disorganised but overall the layout and design’s basic and professional-looking. You can check out destinations and hotels accordingly, along with your flight with Citilink. Meanwhile, here is a link to journeys and tours you can take with Citilink.

Citilink Reviews 2017 booking

For more information, updates, and offers about Citilink, view their Twitter account here. Citilink can also be followed on Facebook, Youtube, and Instagram at the upper right hand of the homepage.

Contact Details:

  • Website URL:
  • Contact number: +62 21 659 9049, +62 31 293 1100
  • Contact Email:
  • Fax: +62 21 625 8151
  • Head Office Address: Menara Citicon, Lantai 16 Jl. S. Parman Kav. 72 Slipi Jakarta Barat 11410, Indonesia

Concluding Words About the Airline

Citilink Reviews 2017 brand iconCitilink has a lot of potential to achieve their goals, if according to Citilink reviews, they use their energy towards improving their services.

What can you say about our Citilink reviews? If you have anything to add, feel free to leave your comments here below!




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  1. Well kept airplane, didn’t feel too much like a lowcost airline. Service was okay, trip went by in a breeze.

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